Steven's Truck Repair

For truckers and heavy-duty vehicle operators, finding reliable and trustworthy repair services is paramount, especially when facing breakdowns on the road. Steven's Truck Repair, with an address listed at 5416 Diamond Ridge Dr, Nunnelly, TN 37137, positions itself within the "Auto Repair Stations" category, ostensibly offering services for trucks. However, a review from a customer presents a significant and serious red flag regarding the business practices and integrity of this particular service provider.

Given the name "Steven's Truck Repair" and the address in Nunnelly, TN, one might typically expect a facility equipped to handle various truck maintenance and repair tasks. This would generally involve a garage with bays large enough for commercial vehicles, specialized tools for heavy-duty engines and transmissions, and possibly an outdoor area for larger trucks. However, the nature of the primary customer review suggests that this might not be a conventional fixed repair shop. The review states that the "mechanic" gives an "address and full name," and then "orders the part you need," followed by an accusation of taking money and not answering calls. This implies a mobile service model, or at least a situation where the transaction takes place remotely, potentially without a traditional, fully-equipped service center that customers can visit for accountability. The reference to a residential address (3627 Alessio RD White Creek, TN 37189) in the negative review further supports the idea that the operation may not be a standard commercial establishment.

Based solely on the name, Steven's Truck Repair would be expected to offer a range of services for commercial trucks, potentially including:

• General Truck Repair: Addressing mechanical issues common to heavy-duty vehicles, such as engine diagnostics, brake system repairs, suspension work, and electrical troubleshooting.
• Tire Services: Given that many truck repair services also handle tires, it's plausible they might offer tire replacement or repair for commercial trucks.
• Roadside Assistance: As many truck repairs occur on the road, a mobile service offering emergency breakdown assistance is a common and essential offering in this sector. The context of "a blown tire on my trailer" in the review suggests they attempt to provide such mobile repair.

However, the explicit negative review severely undermines any perceived service offerings. The customer claims that after agreeing on a price and mistakenly overpaying, the "mechanic" blocked calls and became unreachable. This points to a failure in delivering the agreed-upon service and a lack of accountability, which are fundamental aspects of any legitimate auto repair station.

The provided customer reviews present a stark contrast regarding the customer experience at Steven's Truck Repair:

• Positive Feedback: One very brief review states "Highly recommend." Without further context or details, it is difficult to ascertain the basis of this recommendation, or whether it pertains to the same operational practices described in the negative review.
• Severe Negative Feedback - Allegations of Scamming: The detailed negative review is highly critical and alleges fraudulent activity. Key concerns include:
  • Scam Allegations: The reviewer explicitly labels the "mechanic" as a "SCAMMER."
  • Misleading Practices: The process of ordering parts and giving a total is described as making things "seem 'legit'" before alleged non-delivery of service or refund.
  • Overcharging and Non-Refund: The customer claims to have mistakenly overpaid by $200, and subsequent attempts to get a refund were met with calls being blocked. This indicates a severe lack of financial transparency and accountability.
  • Unresponsiveness: After the transaction, the "mechanic" allegedly "Stops answering calls," leading to a complete breakdown in communication and resolution.
  • Personal Accountability Issues: The reviewer identifies the individual as "Steven Oldham" and provides an alternative residential address, further alleging that he "hides behind his mommas skirt so she lies for him." This paints a picture of extreme unprofessionalism and a lack of willingness to resolve disputes.

This stark contrast in reviews makes it difficult to objectively assess the true customer experience without further information. However, the specific and detailed nature of the negative review, including the naming of an individual and an alternative address, raises significant concerns that potential customers should be aware of. Such allegations, if true, represent a fundamental breach of trust and professional conduct within the "Auto Repair Stations" category.

Given the severe allegations, any standard promotional information for Steven's Truck Repair would be overshadowed by the reported customer experience. Typically, legitimate truck repair services would promote their reliability, expertise, and rapid response times for breakdowns. However, the existing review suggests the opposite. The primary means of contact provided are the phone numbers, but the negative review implies that these might become unresponsive after payment issues arise. The phone numbers are not provided in the input, but in a real-world scenario, they would be used for reaching out:

• Phone: (931) 582-4007
• Mobile Phone: +1 931-582-4007

It is important for any potential customer of Steven's Truck Repair to be aware of the serious claims made in the customer review. Before engaging with this service, it would be prudent to conduct thorough due diligence, including verifying credentials, seeking multiple quotes, and establishing clear, documented agreements for services and payments. The highly negative feedback suggests that caution is strongly advised when considering this provider for truck repair needs in the Nunnelly, TN area.