Starlite Auto Glass

Welcome to Starlite Auto Glass, an auto repair station located at 955 Main St #1, Holbrook, NY 11741, USA. Operating within the category of Auto Repair Stations, Starlite Auto Glass focuses on providing a range of auto glass services, including repair and replacement. To offer local users a comprehensive understanding of what to expect from Starlite Auto Glass, we have compiled an objective introduction based on the available customer reviews found online. It is important to note that the feedback presents a mixed picture of customer experiences, which should be carefully considered.

Regarding the environment of Starlite Auto Glass, the provided information does not offer specific details about their physical premises. However, based on the nature of their services, one might expect a workshop area equipped for glass repair and replacement, as well as a customer service area for consultations and processing paperwork. The positive review mentions a technician arriving on time for a mobile repair, suggesting that they may also offer off-site services. Conversely, the negative review implies that customers might also visit a physical shop for windshield replacement.

The services offered by Starlite Auto Glass primarily revolve around auto glass. This includes repairing chips and cracks in windshields and other auto glass, as well as complete windshield and auto glass replacement. The positive review specifically mentions the repair of a few chips on a motorhome windshield, which was completed efficiently and to the customer's satisfaction. This indicates a capability for handling different types of vehicles, including larger ones like motorhomes. The negative review details a windshield replacement service that unfortunately encountered multiple issues.

Examining the features of Starlite Auto Glass based on the customer feedback reveals a dichotomy in experiences. A notable positive feature appears to be their customer service during successful repairs. The reviewer who had chips repaired praised the excellent customer service from the initial call to the finished product, highlighting the pleasantness and punctuality of the technician, Alex, and the reasonable pricing. This suggests that when services are executed smoothly, customers can expect a positive interaction and satisfactory results.

However, a significant negative feature highlighted in another review is the unprofessionalism and unacceptable quality of work experienced during a windshield replacement. This account details multiple attempts to replace the windshield, including an instance where the glass was not even ordered, a second attempt with improperly installed trim deemed "cosmetic" by the owner, Steve, and a third attempt where the new windshield was reportedly broken during installation. This raises serious concerns about the reliability and competence of their replacement services.

The negative review also points out an affiliation with Safelite AutoGlass, advising caution to those using Safelite services. This suggests a potential connection or partnership that might influence the quality of service received, at least in this particular customer's experience. It is important for potential customers who are referred through Safelite to be aware of this feedback.

Currently, there is no promotional information available for Starlite Auto Glass in the provided text. Auto glass repair and replacement services sometimes offer promotions such as discounts on chip repairs or special pricing for windshield replacements when going through insurance. However, without any mention in the reviews, we cannot comment on any current or past promotional activities.

The stark contrast between the two customer reviews is crucial for local users to consider. One review paints a picture of efficient, professional, and reasonably priced chip repair with excellent customer service. The other describes a frustrating and ultimately concerning experience with windshield replacement, marked by errors, delays, and unprofessional conduct. This discrepancy suggests a potential inconsistency in service quality or perhaps a difference in the experience between minor repairs and more complex replacements.

For local users in Holbrook, NY, considering Starlite Auto Glass for their auto glass needs, it is advisable to weigh these contrasting experiences carefully. If you require simple chip repairs, the positive review suggests a potentially satisfactory outcome with good customer service. However, if you need more complex services like windshield replacement, the negative review raises significant red flags regarding the quality of work and professionalism. It might be prudent to seek additional recent reviews from other sources to gain a broader perspective on the current state of their services.

Given the limited and conflicting information, it is difficult to form a definitive overall assessment of Starlite Auto Glass. The positive experience indicates that they are capable of providing good service, while the negative experience highlights serious shortcomings. Potential customers may want to inquire specifically about the technician assigned to their service and perhaps seek assurances regarding the quality control measures in place, especially for windshield replacements.

In conclusion, Starlite Auto Glass in Holbrook, NY, operates as an auto repair station specializing in auto glass repair and replacement. Customer feedback reveals a significant divergence in experiences, with one customer praising their chip repair service and another detailing a problematic windshield replacement. Local users should consider these contrasting accounts and potentially seek further information before deciding to utilize their services. Contacting them directly at (631) 981-7400 or their mobile number +1 631-981-7400 might provide an opportunity to ask specific questions and gauge their current service standards.