Spirit Ford Collision Center

Terrible experience, I'd give them zero stars if possible. Rob seems to pick and choose when he wants to work on your vehicle. I've been waiting a month for him to send a supplement to my insurance company to fix an issue that should've been taken care a year ago. And this is even after they had my car over for over 11months. During that time period I received 1 phone call to let me know the status of my car. I would go up there about every 2 weeks and it was just excuse after excuse. Avoid dealing with this place at all cost.

Sep 25, 2024 · paul debruyne

So sad that the customer service has taken a turn for the worse. Had to drop my car off for body work repairs and they didn't have a loaner available. Ok. 4 days later no calls to let me know what's happening, when I can come and get the loaner, when will my car be done, etc. I have had them work on my former Explorer about 5 years ago and the job was perfect so I just assumed I would get the same service this time as well. So disappointed..

Oct 18, 2024 · Lorraine Heath

Totally satisfied with the repairs on my vehicle. Was kept in the loop via text, like I asked. All questions answered. Car was ready one day early, a nice surprise! Directions on how long to wait to wash it and wax it. Rob and the ladies at the front desk very helpful & courteous. All around, a really good experience.

Feb 15, 2024 · Karen Kolar

Had my 2022 Bronco Sport transported to Spirit Ford collision center after hitting a deer in North Carolina. They prepared me for a lengthy wait due to a shortage of parts for this model, but my exceptional Spirit Ford Sales representative (Kyle Wallath) provided me with a nice loaner that I was able to use for the entire three months it took to complete the repair. The repair total came to $14,781, but when I picked it up, it looked like it just came off the showroom floor. I haven't noticed any issues yet, but they assured me that if I do, they will fix it quickly. Very pleased with the entire experience.

Jun 10, 2023 · MD Heine

Customer service was kind & professional. Quality work. Was done when promised.

Nov 08, 2024 · David Welsh