Speed Muffler Tire Shop

Speed Muffler Tire Shop, located at 12607 36th Ave, Queens, NY 11368, USA, presents itself as an "Auto Repair Station" with a primary focus on muffler and tire services. As its name suggests, the establishment aims to cater to local users in Queens who require specialized work on their vehicle's exhaust system and tire needs. However, an objective introduction based on recent customer reviews reveals a mixed bag of experiences, particularly concerning service quality, pricing transparency, and customer satisfaction.

The environment at Speed Muffler Tire Shop, based on the customer feedback, suggests a functional auto service setting. Given its specialization in mufflers and tires, the shop would typically be equipped with the necessary tools for these tasks, including:

• Lifts: Essential for accessing the underside of vehicles for exhaust work and tire changes.
• Welding Equipment: Crucial for repairing or fabricating exhaust components, as highlighted in one review.
• Tire Mounting and Balancing Machines: Standard equipment for tire installations and balancing, although one review indicates a potential issue with the consistent use of the balancing machine.

While a professional auto repair station aims for a clean and orderly environment, the customer experiences suggest that the operational aspects related to customer interaction and adherence to agreed-upon services may vary. The overall impression is that of a specialized workshop focused on specific tasks, but with potential areas for improvement in service delivery and communication.

As an "Auto Repair Station" with a specific name, Speed Muffler Tire Shop's core services revolve around:

• Muffler and Exhaust System Repair: This is a primary service, as detailed by a customer who sought to "replace a section of my exhaust that was leaking." Their capabilities include welding for repairs, or complete section replacement. The shop performs welding work on exhaust systems.
• Tire Services: This includes "tire installation and balance." Customers would expect services such as mounting new tires and balancing them to ensure smooth vehicle operation.

The reviews indicate that while the technical execution of the welding for the exhaust repair was "performed well," there were significant issues surrounding the process and customer communication. This suggests the shop possesses the technical skill for these specialized tasks, but consistency in comprehensive service and adherence to agreed terms might be areas of concern.

Based on the provided customer feedback, the features and differentiators of Speed Muffler Tire Shop are perceived to be:

• Muffler and Exhaust Welding Capability: The shop is capable of performing welding for exhaust repairs, which is a specialized skill not all general auto repair shops possess. One customer noted that "The welding job itself was performed well."
• Tire Installation Services: They offer tire installation, a fundamental service for vehicle maintenance.

However, the reviews also highlight some significant challenges that act as negative differentiators:

• Inconsistent Service Delivery: One customer explicitly stated that "That boss did install without balancing" despite paying for "tire installation and balance." This indicates a potential lack of adherence to promised services.
• Lack of Transparency and Honesty: Multiple instances in the reviews point to issues with transparency. One customer mentioned being "quoted two prices" but then being charged a "higher price than what was originally quoted for the welding option" even after choosing the replacement option initially. The refusal to replace rusted bolts and welding the pieces "without discussing other options" also indicates a lack of honest communication and problem-solving.
• Poor Customer Service/Attitude: Terms like "Bad attitude" and "Not honest person" are used to describe the owner's behavior, and the "refusal to accept responsibility and work with me towards a mutually satisfactory resolution is unacceptable." This suggests a significant deficiency in customer care and conflict resolution.

For Speed Muffler Tire Shop, the existing customer reviews serve as the primary promotional insight, albeit with a cautionary tone. While the shop does provide essential muffler and tire services, the negative aspects of the customer experience are prominently featured.

The experiences described include:

• Pricing Discrepancies: A customer was quoted one price, opted for a more expensive service, but then was charged a higher price for the cheaper option that was eventually forced upon them due to the shop's actions.
• Unfulfilled Services: A tire installation was performed without the paid-for balancing.
• Lack of Accountability: The owner reportedly refused to replace broken bolts and proceed with the agreed-upon repair method, instead opting for a cheaper, less desirable solution without proper consultation.
• Negative Interpersonal Interactions: Customers reported a "bad attitude" and a general unwillingness to resolve issues amicably.

While the shop offers services that are in demand, the provided reviews indicate that potential customers should proceed with caution and clarify all aspects of the service and pricing beforehand. The phone numbers, (347) 779-6148 and +1 347-779-6148, are available for direct inquiries. However, the existing feedback suggests that clear communication and firm expectations are advisable when engaging with Speed Muffler Tire Shop at 12607 36th Ave, Queens, NY.