Southern Tire Mart

Southern Tire Mart, located at 6655 Corners Industrial Ct NW, Norcross, GA 30092, operates as a comprehensive "Auto Repair Station" with a significant specialization in tire sales and services, catering to both passenger vehicles and an extensive commercial clientele. This branch of Southern Tire Mart, a prominent name in the North American tire industry, provides a wide array of services that extend beyond just tires, including general automotive repairs and maintenance. With contact numbers (770) 962-4882 and +1 770-962-4882, they are a vital resource for vehicle owners and commercial fleets in the Norcross and greater Atlanta metropolitan area.

The environment at Southern Tire Mart in Norcross is designed to be functional, efficient, and capable of handling a high volume of diverse vehicles, from passenger cars to heavy-duty commercial trucks. Customers can expect:

• Multiple Service Bays: A large facility with numerous bays to accommodate various types of vehicles simultaneously, including those requiring specialized equipment for commercial truck tires and services.
• Dedicated Commercial and Retail Sections (potentially): Given their dual focus, there might be separate areas or dedicated personnel to efficiently manage the distinct needs of commercial fleet customers versus individual passenger vehicle owners.
• Extensive Tire Inventory: Large storage areas housing a vast selection of new tires from major brands for cars, light trucks, SUVs, and commercial vehicles, including semi-truck tires and retreads.
• Specialized Equipment: Presence of heavy-duty tire mounting machines, wheel balancing equipment, alignment racks, and diagnostic tools suitable for a wide range of vehicles.
• Customer Waiting Area: A comfortable waiting area for retail customers, often equipped with amenities like Wi-Fi, as suggested by general industry standards for modern service centers.
• Professional and Organized Layout: Despite the industrial nature of some services, the facility maintains a structured and orderly environment to ensure safety and efficiency.
• Industrial Park Location: Situated in an industrial court, the location is strategic for commercial vehicles and accessible for retail customers, with ample space for large trucks to maneuver.

Customer reviews reinforce the positive aspects of the environment, with comments like "The staff are all nice. The service is great!" and a mention of "a very fine job" being done, suggesting a professional and welcoming atmosphere.

The services offered by Southern Tire Mart are extensive, covering both retail and commercial automotive needs. They go significantly beyond just tire sales to include various repair and maintenance solutions:

• New Tire Sales and Installation: A vast selection of quality tires for cars, light trucks, SUVs, and commercial vehicles from leading brands. This includes professional mounting, balancing, and tire disposal.
• Used and Retread Tire Sales: Offering cost-effective solutions including inspected used tires and high-quality retread tires, particularly important for commercial fleets looking to manage operational costs.
• Tire Repair: Patching and plugging services for punctures, adhering to industry safety standards.
• Wheel Alignment: Precision wheel alignment services for all vehicle types, crucial for tire longevity and safe handling. This is highlighted by a customer who received alignment after a new connecting rod bar.
• Brake Services: Comprehensive brake repair, including brake pad and rotor replacement, and services for both air and hydraulic brake systems for trucks and trailers.
• Steering and Suspension System Repairs: Addressing issues with steering components (like the connecting rod bar mentioned by a customer) and various suspension parts.
• Vehicle/State Inspections: Performing necessary inspections, including Department of Transportation (DOT) inspections for trucks and trailers, ensuring vehicles meet regulatory standards.
• General Maintenance Services: Offering essential preventive maintenance like oil changes, battery checks and replacement, wiper blade replacement, and headlight services.
• 24/7 Roadside Assistance: A critical service for commercial fleets and potentially retail customers, providing emergency tire repair and breakdown support on the road around the clock.
• Fleet Services and Maintenance Programs: Specialized services for commercial fleets, including regular fleet checks, comprehensive maintenance programs, and dedicated account management for efficient service.

The detailed customer review explicitly mentions getting "two steering tires and needed to a new connecting rod bar," followed by "alignment and balance," demonstrating the breadth of services available beyond just tire work.

Key features that distinguish Southern Tire Mart in Norcross and contribute to its strong reputation include:

• Dual Retail and Commercial Focus: Their ability to serve both individual car owners and large commercial fleets with specialized services is a significant competitive advantage.
• Extensive Industry Experience: As part of a large network, they benefit from decades of experience in the tire and automotive service industry.
• Knowledgeable and Helpful Staff: The recurring theme in reviews, "The staff are all nice," and specific praise for Steve ("explained and even gave me a hint how I could do credit card app online... and they did a very fine job") highlights their commitment to excellent customer service and helpfulness.
• ASE Trained Technicians: Many Southern Tire Mart locations boast ASE-trained technicians, ensuring high standards of technical expertise and reliable repairs.
• Comprehensive Service Offerings: Providing a one-stop shop for tires, alignments, brakes, and general maintenance reduces the need for customers to visit multiple facilities.
• Competitive and Reasonable Pricing: The customer review emphasizes "very reasonable price" for a significant amount of work, indicating a commitment to offering value.
• Customer-Centric Problem Solving: The willingness to "take time to wait until I went and got the part" for a customer demonstrates flexibility and a dedication to seeing the job through to completion.
• Financial Options: The availability of a credit card application process (and approval) on-site adds convenience and flexibility for customers managing repair costs.

In terms of promotional information, Southern Tire Mart utilizes a combination of broad brand messaging and local service-specific initiatives. While specific current promotions for the Norcross location are not detailed, general promotional strategies for such an establishment would include:

• Emphasizing Breadth of Inventory: Highlighting their wide selection of tires for all vehicle types and brands, as well as availability of common auto parts.
• Promoting 24/7 Roadside Assistance: A key selling point for commercial clients and a reassuring service for individual drivers.
• Online Presence: A strong website (like stmtires.com) that allows customers to find locations, browse services, get quotes, and potentially schedule appointments.
• Customer Reviews and Testimonials: Actively showcasing positive feedback on their website and local listing platforms to build trust and attract new customers. The provided reviews directly contribute to this.
• Seasonal Sales and Promotions: Offering discounts on new tires, alignments, or specific maintenance services during peak seasons or holidays.
• Fleet Account Programs: Marketing their specialized services and maintenance programs directly to businesses with vehicle fleets.
• Financing Options: Promoting the availability of credit card applications or other financing solutions to make services more accessible.
• Community Engagement: Local involvement or partnerships to build brand recognition and goodwill within the Norcross community.

In summary, Southern Tire Mart at 6655 Corners Industrial Ct NW in Norcross, GA, stands out as a highly capable and customer-focused "Auto Repair Station." Its robust service offerings, particularly in comprehensive tire solutions for both retail and commercial vehicles, coupled with a professional environment and a team praised for their helpfulness and efficiency, make it a strong recommendation for anyone in the area seeking reliable automotive care at a reasonable price.