Simbol Auto Glass

**Simbol Auto Glass**, located at 2743 Fort St, Wyandotte, MI 48192, USA, operates as a specialized entity within the broader **Auto Repair Stations** category. While many repair stations focus on mechanical issues, Simbol Auto Glass dedicates its expertise to the repair, replacement, and enhancement of vehicle glass. This includes everything from windshields and door windows to sunroofs and professional window tinting, making them a crucial resource for maintaining the safety, integrity, and aesthetics of a vehicle.

The company prides itself on providing top-notch auto glass services, backed by years of experience and a commitment to customer satisfaction. They serve not only Wyandotte but also other Metro Detroit cities, indicating a wider reach and established reputation in the region. Their phone number is (734) 246-1146, and they also have a mobile phone number for inquiries at +1 734-246-1146.

As a specialized auto glass shop, Simbol Auto Glass's environment is designed to facilitate precise and clean work. While no specific details on the waiting area or aesthetic are provided in the reviews, the nature of their services (such as glass installation and tinting) implies a need for a controlled and professional workspace to ensure optimal results. Their operational hours are generally Monday through Friday, 8:30 AM to 5:30 PM, making it convenient for customers during typical business hours. The Wyandotte location is part of a larger network of Simbol Auto Glass shops, suggesting standardized practices and quality control across their branches. The emphasis on quick turnaround times, as highlighted by a customer, also points to an efficient and well-organized workflow within their facility.

Simbol Auto Glass offers a comprehensive range of services focused solely on vehicle glass. These include:

• **Windshield Repair and Replacement:** This is a core service. They handle chips and cracks, and perform full windshield replacements using high-quality glass and industry-leading techniques to ensure structural integrity and clear visibility. They also work with insurance claims, often offering to cover deductibles for replacements.
• **Rear/Back Glass Repair and Replacement:** Essential for visibility and security, they specialize in repairing or replacing damaged rear windows with precision.
• **Door Glass Repair and Replacement:** For side windows affected by accidents or vandalism, they expertly repair or replace door glass, ensuring proper function and aesthetics.
• **Sunroof Repair and Replacement:** They address issues with sunroof glass, providing repairs or full replacements to restore this feature.
• **Window Tinting:** A significant service for Simbol Auto Glass, as evidenced by customer reviews. They offer professional window tinting services using top-of-the-line tint materials. Benefits of their tinting include UV protection, reduced glare, improved privacy, enhanced aesthetics, and better interior preservation. They offer a range of shades and styles to comply with legal regulations and customer preferences.
• **Mobile Auto Glass Repair:** For added convenience, Simbol Auto Glass offers mobile services, where they can come to the customer's location for repairs or replacements in various Michigan cities. This is particularly beneficial if a vehicle is unsafe to drive due to glass damage.

The reviews for Simbol Auto Glass present a mixed but insightful picture of their operations:

• **Speed and Efficiency:** One highly positive review specifically praises the speed of service for a windshield replacement. The customer's surprise at their car being ready before the scheduled appointment time ("appointment was at 10 and thats when they finished. He say 'yeah, we just banged it out first for ya!'") clearly indicates a commitment to quick turnaround and customer satisfaction, which is a significant feature for many.
• **Professional and Friendly Staff:** The same positive review commends the entire team, stating, "From setting up the appointment to picking it up, every one was great." This suggests a professional and helpful customer service approach.
• **Attention to Detail for Window Tinting:** The customer who had their car tinted five years prior indicates that tinting is a long-standing service, suggesting expertise in this area.
• **Warranty and Service Discrepancies:** A significant concern raised by one customer involves a warranty issue with window tinting. After paying extra for a warranty, the customer was allegedly refused service when attempting to claim warranty work three years later, with the business stating they had no record of the customer. This review highlights a potential issue with their record-keeping or warranty claim process, leading to disappointment and a strong negative recommendation. This suggests that while warranties might be offered, their fulfillment can be inconsistent, posing a risk to customer trust.
• **Competitive Pricing (Contradictory Information):** The dissatisfied customer's recommendation to "go down the street for a quarter of the cost" implies that Simbol Auto Glass's prices might be perceived as higher than competitors, at least for tinting. However, their official website states, "Affordable Prices: We offer competitive pricing without compromising on the quality of our services." This suggests a potential disconnect between customer perception and their stated pricing strategy, or simply a reflection of market variations.

Simbol Auto Glass actively promotes its services through various channels, emphasizing convenience and value:

• **Insurance Claim Assistance:** They highlight their willingness to work with auto insurance claims and offer incentives like covering deductibles for windshield repairs or replacements. This is a common and effective promotional strategy in the auto glass industry.
• **Mobile Service:** The availability of free on-site, mobile glass repair or replacement services in various Michigan cities is a strong selling point for convenience, allowing customers to have their vehicle serviced without having to drive to a shop.
• **Warranty Offerings:** While one review suggests an issue with warranty fulfillment, the company does advertise offering warranties on their work (e.g., a lifetime warranty on windshield repair) and on their window tinting services, providing peace of mind to potential customers.
• **Online Quoting and Scheduling:** Their website provides options to request quotes and schedule appointments, streamlining the customer interaction process.
• **Customer Satisfaction Focus:** Their official statements consistently emphasize a commitment to customer satisfaction, using phrases like "Our ultimate goal is to leave every customer satisfied with a job well done, providing peace of mind and trust in our services."

In summary, Simbol Auto Glass in Wyandotte appears to be a specialized provider of auto glass repair, replacement, and tinting services, known for its efficiency and range of offerings, including mobile service. While positive experiences highlight their speed and professionalism, the critical feedback regarding warranty issues suggests a need for potential customers to inquire thoroughly about warranty terms and documentation.