Silva Tire & Auto Repair

Silva Tire & Auto Repair, located at 1412 E Lake Ave, Tampa, FL 33605, USA, operates within the "Auto Repair Stations" platform category, signifying its role in providing vehicle repair and maintenance services. For local users in Tampa, FL, understanding any auto repair business requires an objective look at its operational aspects, including its environment, the types of services it typically offers, and insights gleaned from customer experiences. They can be contacted via phone at (813) 241-4116 or +1 813-241-4116.

Situated on E Lake Ave in Tampa, Silva Tire & Auto Repair is positioned in a commercial area that is generally accessible for vehicle owners. As an "Auto Repair Stations" facility, it would typically feature a service bay area equipped for various automotive tasks, possibly including tire mounting and balancing equipment, diagnostic tools, and standard repair apparatus. The nature of such a business suggests a functional environment geared towards efficient vehicle servicing. While specific details about the customer waiting area or additional amenities are not explicitly available from the provided reviews, the focus of the feedback is primarily on the interpersonal aspects of service rather than the physical environment. Its location within Tampa aims to serve the local community, providing a convenient option for residents in need of automotive and tire-related services.

As indicated by its name, Silva Tire & Auto Repair specializes in both **tire services** and general **auto repair**. This dual focus typically means they can address a range of common vehicle needs. While the provided customer reviews do not detail specific repair types, a business operating under this name would generally offer:

• Tire Sales and Service: This includes selling new tires, tire mounting, balancing, rotation, and flat tire repair, all crucial for vehicle safety and performance.
• General Auto Repair: Beyond tires, they would likely handle routine maintenance such as oil changes, brake inspections and repairs, fluid checks, battery services, and possibly diagnostic work for various vehicle systems.
• Wheel Alignment: Essential for proper tire wear and vehicle handling, especially after tire replacement.

The core business model revolves around maintaining vehicle functionality and ensuring roadworthiness, encompassing the basic and regular needs of car owners.

Based on the provided customer feedback, the distinguishing qualities of Silva Tire & Auto Repair appear to be contentious, particularly concerning customer service and communication. The repeated nature of the negative reviews, both essentially identical, highlights significant concerns from at least one customer's perspective. These concerns revolve around:

• Customer Service and Attitude: The phrase "He's not the guy he used to be. More attitude than ever" suggests a perceived decline in the demeanor of a key individual at the shop, indicating a shift from what was once a more positive customer interaction. This implies that the interpersonal aspect of the service, specifically the attitude of the staff, has become a notable point of dissatisfaction.
• Time Management and Reliability: The complaint "He'll tell you he can do the work in a certain amount of time, then when he doesn't do what he said he's gonna do" points to issues with managing expectations and delivering on promises regarding repair timelines. This suggests potential problems with scheduling, workload management, or accurate estimation of repair durations.
• Accountability: The review further states, "he then tries to have an attitude instead of man-ing up to his mistake." This indicates a perceived lack of accountability when issues or delays arise, which can significantly erode customer trust.
• Transparency of Reviews: The customer's concern, "I know they'll take this down and keep the good reviews, you'll find out for yourself," reflects a belief that the business might selectively manage its online presence. This highlights a broader issue of trust regarding the authenticity of publicly available feedback.

From an objective standpoint, these reviews suggest that while the shop may offer standard auto and tire services, the overall customer experience is significantly impacted by reported issues in communication, reliability, and attitude. A business's ability to manage customer expectations and react professionally to service discrepancies is crucial, and the feedback indicates this may be an area of concern for Silva Tire & Auto Repair.

There is no positive promotional information or specific deals available from the provided customer reviews. Instead, the available feedback focuses on negative customer experiences. The identical nature of the two reviews implies either a single, very strong negative experience expressed twice, or a coordinated effort to highlight this particular issue. Such feedback can significantly influence potential customers' perceptions and decisions. Businesses in the "Auto Repair Stations" category rely heavily on trust and positive word-of-mouth, and reviews like these can act as a deterrent rather than a promotion.

For potential customers in Tampa, FL, considering Silva Tire & Auto Repair, the information suggests that while the shop likely offers fundamental tire and auto repair services, prospective clients should approach with awareness of the reported customer service issues. It would be advisable for new customers to communicate clearly about expected timelines, inquire about the repair process, and possibly verify costs upfront. Direct communication with the shop via phone at (813) 241-4116 or +1 813-241-4116 would be the primary way to gain further information before committing to service.