Sierra Automotive Inc.

- Overview
- Intro
- Photos
- Location
- Reviews
- +1 845-381-1348
- www.facebook.com
- 81 Sprague Ave, Middletown, NY 10940, USA
Operating Hours
Sierra Automotive Inc. Introduce
Sierra Express Car Wash, while not a traditional mechanical Auto Repair Station in the sense of engine or brake repair, functions as a highly specialized station dedicated to the exterior and interior aesthetics of vehicles. It provides essential services and goods for sale focused entirely on maintaining a vehicle's cleanliness and appearance, directly addressing the needs of local users who prioritize their car's visual upkeep and longevity. It is an automotive care facility where vehicles come for "repair" in the form of cleaning, restoration, and protection.
The environment at Sierra Express Car Wash is designed for speed, efficiency, and a pleasant customer experience. Typically, these facilities are modern, well-maintained, and visually appealing. You'll often find clearly marked lanes for different wash packages, automated payment kiosks, and a clean, brightly lit tunnel for the express wash services. Beyond the wash tunnel, a key feature of the environment is the availability of complimentary high-power vacuums. These dedicated vacuum stations are usually spacious, allowing multiple vehicles to be cleaned simultaneously, and are equipped with strong suction to ensure a spotless interior. Some locations also provide complimentary ultra-soft microfiber towels for streak-free drying and polishing, demonstrating attention to detail and customer convenience. The overall atmosphere aims to be welcoming, efficient, and focused on delivering a consistently clean vehicle. The layout is optimized to handle a high volume of cars while maintaining quality, often featuring attractive landscaping and clear signage.
The services offered by Sierra Express Car Wash primarily revolve around vehicle cleaning and protection. As a dedicated car wash station, their range of goods and services includes:
Express Car Washes: These are automated, quick washes that get your car clean in a short amount of time. They typically offer multiple tiers of express washes, ranging from basic exterior cleaning to more advanced options that include undercarriage washes, wheel cleaning, and clear coat protectants.
Full Service Washes: Beyond the automated tunnel, some Sierra Express Car Wash locations may offer full-service options, which include exterior wash complemented by interior cleaning, such as vacuuming, window cleaning, and wiping down surfaces. This provides a more thorough clean for those who desire it.
Detailing Services: While the primary focus is express washes, some locations may offer specialized detailing services for a deeper clean and restoration of the vehicle's interior and exterior. This can include waxing, polishing, carpet shampooing, and leather conditioning, often performed by trained staff.
Unlimited Wash Memberships: A significant service offering designed for frequent users, these memberships allow customers to wash their vehicles as many times as they wish for a flat monthly fee. These plans often come in different tiers, corresponding to the available wash packages.
Family Plans: Expanding on the unlimited membership concept, Sierra Express Car Wash often provides family plans that cover multiple vehicles (e.g., up to 4 vehicles) under a single, discounted monthly subscription. This is a cost-effective solution for households with multiple cars.
Premium Towel Service: At locations where available, customers can enjoy streak-free shine with complimentary ultra-soft microfiber towels, ensuring a perfect finish.
Spot-Free Rinse: Many modern car washes, including Sierra, utilize a reverse osmosis process for their rinse water, removing minerals and impurities. This prevents water spots and leaves the car with a cleaner, streak-free finish.
Specialized Product Application: This often includes the use of premium products like Rain-X, Blue Coral Triple Foam, ArmorAll Ceramic Seal, and Wipe-Out Conditioner, which provide enhanced shine, protection, and water repellency to the vehicle's paintwork.
Several features distinguish Sierra Express Car Wash and contribute to its appeal among local users. The focus on speed and convenience is paramount; their express washes are designed to be fast, allowing customers to get a clean car in minutes. The provision of free vacuums is a highly appreciated amenity, as it offers a complete cleaning solution for both exterior and interior without extra cost. Their unlimited wash memberships and family plans provide exceptional value for money for regular users, encouraging loyalty and repeat visits. Customer testimonials frequently highlight the excellent guest service and friendly staff who go above and beyond to ensure customer satisfaction. The use of high-quality products like ArmorAll Ceramic Seal further enhances the car's appearance and protection. Furthermore, Sierra Express Car Wash often emphasizes its eco-friendly practices, including water recycling and reclamation processes, which appeal to environmentally conscious consumers. This responsible approach to water usage makes their services more sustainable than traditional home washing methods.
Promotional information at Sierra Express Car Wash is consistently available and designed to attract new customers while rewarding existing ones. Common promotional offers include:
First Wash On Us / Get a FREE Wash: This is a very common introductory offer, inviting new customers to experience their services at no cost. It's an excellent way to showcase the quality of their wash.
Monthly Unlimited Wash Memberships: While a service, the membership itself is promoted as a cost-saving opportunity, offering significant savings compared to paying for individual washes. Discounts are often advertised for signing up or for specific tiers.
Family Plans: These plans are promoted as a way for families with multiple vehicles to save money on car washes, providing a collective discount for up to four vehicles.
Discounted Share Cards: Sometimes, they offer share cards that can be pre-loaded with multiple washes at a discounted rate, which can be shared among family members or friends.
Seasonal Specials: Promotions might be introduced during specific times of the year, such as spring cleaning specials or winter protection packages, often bundled with additional services or products.
Upsell Promotions: Automated systems at the pay station often encourage customers to upgrade their wash package or add on services like ceramic sealants for a small additional fee, highlighting the benefits of these premium options.
Loyalty Programs: While not always explicitly advertised as a discount, loyalty programs (e.g., buy X washes, get the Yth free) are a common way for car washes to retain customers and provide perceived value.
In conclusion, Sierra Express Car Wash serves as a modern and efficient Auto Repair Station focused on car cleaning and appearance maintenance. Its environment is designed for swift, high-quality service, complemented by amenities like free vacuums and premium towels. The comprehensive range of express and full-service washes, combined with attractive unlimited membership and family plans, caters to various customer needs. Key features include their commitment to speed, customer satisfaction, eco-friendly practices, and the use of advanced cleaning and protective products. With consistent promotional offers aimed at both new and loyal customers, Sierra Express Car Wash is a reliable and convenient choice for keeping vehicles pristine in the local community.
Sierra Automotive Inc. Photos
Sierra Automotive Inc. Location
Sierra Automotive Inc. Customer Reviews
We’re a small business, we have two trucks. We brought one to them Monday morning with minor problems RUNNING - Literally left it idling in the road so they could pull it in to the shop. It’s now Wednesday, had to have it towed out of there. It’s totally dead now, pretty sure they blew our motor. Had to have it brought back to our shop on a flatbed and they basically said oh well and they’re not doing anything about it. Do NOT bring your vehicles here. In 48 hours, this shop has destroyed our truck and will most likely cost us thousands to fix.
Feb 29, 2024 · Nicole
I am going on day 11 waiting for my car to be inspected! My appointment was for August 3rd 10am. It is now August 13th 1pm and still not touched! I have been promised several different times that it would be done. And now I cannot get a return phone call. I am so upset at the money lost paying for a vehicle I cannot drive. Not to mention the emotional stress and anxiety trying to just get my family’s necessities. I completely understand being behind but this is insane! I actually had a really great experience with this company before and so did my mother but I am at a total loss with this current situation! Also just to be clear that I am aware of the device installed in my vehicle and was upfront about it when making the appointment so I would hope that if that is the issue for not inspecting my car I would have been told 3 weeks ago. I would also like to add that I’m personally hurt by how this entire situation has played out and left me car less and in debt. But most of all I really trusted this place and now I don’t know what to do! Because they are familiar with my vehicle and know my family I felt safe. I’m literally physically ill. *** update *** Today is August 22nd and I have been completely ignored! Never a return phone call and obviously I never received the inspection even though I had a appointment and was told on several occasions it would be done. I now after wasting nearly a month am forced to go elsewhere. I suppose that was their goal to begin with. My question is, if inspecting my car was a issue why not just tell me upfront?!? I would have rather been told in the beginning that due to a device installed in my vehicle it is a problem. I will never understand why I was treated like a high school girl that just got dumped! In 44 years not only have I never experienced treatment like this from a company but I don’t even know anyone who has ! It was so far out there and completely absurd behavior on Sierras part! Never Again! Do NOT Recommend!!!
Aug 22, 2020 · Shannons Creations
This place has the rudest staff ever! I was told I was basically an idiot for letting my car get towed and than when I asked the woman to please stop explaining to me why I had gotten towed she kept going and when I walked out to get them the cash for the services, upset, because I don't appreciate businesses I'm paying to call me stupid, I was told I was rude. What customer is not upset after getting towed? After having the police department tell me what I did wrong and paying $160.00 to get my car back I most certainly did not need the extra lecture or the people I'm doing business with to tell me they felt personally insulted by my private feelings they overheard while venting to a friend, while waiting on a final price, after getting towed. I'm trying to get in touch with the owner, Joel, and have been given even more attitude. I have never been treated worse. This business does not care about its consumers and I will be telling EVERYONE about my experience. Stay away from Sierra's Auto!!!
Aug 12, 2016 · Victoria Lara
Love love love this place!!! They have always been upfront and get my vehicle up and running! The owner Joel is the cats meow!! He would offer me a ride back home when doing work on my car . Grade A shop!! Highly recommended!!!
Jul 26, 2015 · David Misla
Very bad experience with these guys. Talk about bottom of the barrel tow truck drivers. Got car towed on a friday which was not authorized. Tried to get out monday and it was over $400. Didnt have the money and storage rate is unbelievably high. im going to have to eat this one. By the time i get paid storage cost will be unreal. I would not recommend doing business here. Someone needs to report these guys to the better business bureau. I know i will.
Jun 17, 2013 · Joe Finneran
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