Sexton's Automotive

Sexton's Automotive, located at 103 W Dayton-Yellow Springs Rd, Fairborn, OH 45324, USA, is a well-established auto repair station serving the local community. With a phone number of (937) 879-5003 and mobile +1 937-879-5003, they aim to be a convenient and reliable solution for all your vehicle's needs. Operating primarily as an "Auto Repair Station," Sexton's Automotive is designed to offer a wide range of services and goods to keep your vehicle running smoothly.

The physical location of Sexton's Automotive in Fairborn places it within easy reach for residents in the area. While specific details about the waiting area or customer amenities are not extensively available, some customer feedback suggests that seating may be limited. However, the accessibility of their location, often described as being in a safe neighborhood, is a positive aspect for many customers. Their operating hours are typically Monday through Friday, from 7:30 AM to 5:30 PM, with weekends closed, which is a standard schedule for many auto repair businesses, catering to weekday availability for car maintenance and repairs.

Sexton's Automotive provides a comprehensive array of auto repair and maintenance services, covering various aspects of vehicle care. As an authorized NAPA AutoCare Center, they adhere to a strict Code of Ethics, committing to high-quality diagnostic and repair services using NAPA parts and employing ASE-certified technicians. This commitment includes being dedicated to customer satisfaction and exercising reasonable care for the customer's property. Their services are often backed by a 24-month/24,000-mile Nationwide Warranty for peace of mind.

Key services highlighted by the business and customer experiences include:

• Diagnosis & Repair: They are equipped to accurately assess vehicle issues and perform necessary repairs. This includes addressing common problems like misfires and check engine light diagnostics.
• Preventative Maintenance: Regular maintenance is a cornerstone of their offerings, helping to protect vehicles from major repairs down the line.
• Oil Changes: Routine oil, lube, and filter changes are available to maximize vehicle performance and longevity.
• Brake Services: Comprehensive brake inspections and repairs are provided to ensure the safety of drivers and passengers. This includes brake fluid checks and replacement.
• Tire Services: From tire sales and installations to rotations, balancing, and alignments, Sexton's Automotive can address various tire-related needs. The ability to perform wheel alignments was specifically praised by a customer.
• Air Conditioning Services: If your AC system isn't providing adequate relief, their experienced professionals can diagnose and repair issues.
• Battery Services: They offer battery checks and replacements to ensure your vehicle starts reliably.
• Tune-ups: While the term "tune-up" has evolved with modern vehicles, they address performance issues that may arise, such as spark plug replacement.
• Radiator Repair: Services for cooling system components are also available.
• Electrical Services: Addressing various auto electrical needs.

One of the most recurring themes in customer feedback for Sexton's Automotive is their reputation for honesty and trustworthiness. Several reviews highlight instances where the shop "down-sold" customers, advising against unnecessary repairs recommended by other establishments, and offering more affordable solutions. This dedication to transparent and ethical service appears to be a significant draw for many. Customers have consistently reported that Sexton's Automotive does not try to upsell unnecessary repairs, and that they provide fair pricing, often less than competitors' quotes. The previous owner, Jeff, was particularly noted for his fantastic and honest approach, which built a strong customer base over many years.

The quality of work is another feature often praised. Customers describe the repairs as professional, thorough, and effective, ensuring vehicles run smoothly after service. The staff, including the mechanics and front desk personnel, are frequently mentioned as being friendly and professional. The willingness of staff to explain problems and necessary repairs in detail is also appreciated.

However, it's important to acknowledge some varying experiences, particularly regarding the change in ownership. While many positive reviews refer to the previous owner, some recent feedback indicates a potential shift in operations. A notable concern raised by a long-term customer points to issues with appointment scheduling and walk-in prioritization, leading to vehicles not being serviced as scheduled. This suggests that while the commitment to quality and honesty might still be a core value, managing customer expectations and appointments is an area where experiences can vary. The lack of a dedicated seating area is also a minor point of feedback, though for many, the quality of service outweighs this convenience.

Sexton's Automotive is recognized as a BBB Accredited Business, signifying their commitment to upholding the Better Business Bureau Standards for Trust. Their affiliation with NAPA AutoCare also underscores a commitment to quality parts and certified technicians, providing a nationwide warranty that offers added assurance to customers. While specific ongoing promotional deals are not explicitly detailed in the provided information, their general reputation for fair and reasonable pricing serves as an ongoing "promotion" for many who seek cost-effective yet reliable auto repair. The strong word-of-mouth recommendations, evident in the positive reviews about their honesty and competence, are a powerful form of promotion within the local community.

In summary, Sexton's Automotive in Fairborn, OH, positions itself as a dependable auto repair station offering a wide range of services. Its primary strengths lie in its reputation for honesty, fair pricing, and quality workmanship, as highlighted by numerous satisfied customers. While recent changes in ownership may have introduced some operational adjustments, the core values of providing honest and effective car care seem to remain a central focus for this local business.