second chance auto & towing

second chance auto & towing ico

(8 reviews)

Auto Repair StationsTennesseeRoane CountyRockwoodSpring City Highway

Roane County . Tennessee

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  • +1 865-454-3787
  • www.facebook.com
  • 1419 Spring City Hwy, Rockwood, TN 37854, USA

Operating Hours

Business hours are not available at the moment

second chance auto & towing Introduce

Second Chance Auto & Towing presents a unique and comprehensive solution for local users within the "Auto Repair Stations" category, extending its services far beyond traditional repair work to include vehicle sales and emergency towing. This multi-faceted approach aims to address various automotive needs, providing a truly "second chance" for both vehicles and their owners.

While the name might initially suggest a focus solely on auto parts or repair, information gathered from various online sources indicates that Second Chance Auto & Towing operates as a dealership specializing in used car sales, alongside offering a range of automotive repair services and robust towing capabilities. Their integrated model allows them to cater to a broad spectrum of customer requirements, from purchasing a reliable pre-owned vehicle to getting roadside assistance or full-scale mechanical repairs.

Environment and Customer Experience

The environment at Second Chance Auto & Towing, particularly concerning their vehicle sales and customer interaction, is consistently described as welcoming, friendly, and non-pressuring. Numerous customer reviews highlight the professionalism and helpfulness of the staff, often mentioning specific individuals by name who go above and beyond to assist clients. This positive atmosphere extends to all facets of their business, whether you are looking to purchase a car, need a vehicle repaired, or require emergency towing.

Customers frequently appreciate the straightforward and honest communication, a refreshing contrast to some typical dealership experiences. The staff takes the time to explain processes, whether it's financing options for a used car or the details of a vehicle repair. This emphasis on clear communication builds trust and contributes to a comfortable and reassuring experience. For those dealing with credit challenges, the "second chance" ethos truly shines, with staff actively working to secure financing and make vehicle ownership a reality.

Comprehensive Services Offered

Second Chance Auto & Towing, operating within the broad "Auto Repair Stations" framework, provides a diverse range of services and goods, reflecting its integrated business model:

  • Used Car Sales: A primary offering, Second Chance Auto & Towing focuses on selling pre-owned vehicles. They maintain an inventory of cars, trucks, and SUVs, often catering to customers who may have faced challenges in securing financing elsewhere. The emphasis is on providing reliable vehicles at fair prices.
  • Auto Repair Services: Beyond sales, they offer comprehensive automotive repair. While specific details on the full breadth of repair services are not always exhaustively listed, their capability as an "Auto Repair Station" implies general mechanical repairs, maintenance, and diagnostics. This includes services such as engine repairs, brake services, and routine maintenance that ensure the longevity and safety of vehicles they sell and other customer cars. Some locations might even offer more specialized services like vehicle inspections.
  • Towing and Roadside Assistance: This is a significant part of their operation. Second Chance Auto & Towing provides 24/7 towing services, including emergency towing for breakdowns and accidents, flatbed towing, and vehicle recovery from difficult situations. They also offer roadside assistance services such as jump-starts, tire changes, lockout services, and fuel delivery. Their responsiveness and availability around the clock are frequently praised.
  • Vehicle Financing Assistance: A distinctive service is their commitment to helping individuals with challenging credit histories secure auto loans. This aligns with their "second chance" philosophy, making car ownership accessible to a wider demographic. They work with customers to find financing solutions that fit their budget.
  • Used Auto Parts (Implied): While not explicitly stated as a dedicated "auto parts store" in the traditional sense, a business with "auto" and "towing" in its name and a focus on vehicle sales and repair, especially considering the concept of "second chance," often implies the use and potential sale of quality used auto parts, likely sourced from salvaged or end-of-life vehicles. This practice aligns with environmental benefits by recycling components. However, specific details on public access to a parts inventory are not widely available.
Key Features and Strengths

Second Chance Auto & Towing distinguishes itself through several key features that contribute to its strong reputation and customer loyalty:

  • Customer-Centric Approach: This is perhaps their most prominent feature. Reviews consistently highlight the friendly, helpful, and non-pushy nature of the staff. They prioritize customer satisfaction, making the potentially stressful experience of buying a car or dealing with a breakdown much smoother.
  • Specialization in "Second Chance" Financing: For individuals with bad credit or those who have been turned down by other dealerships, Second Chance Auto & Towing offers a crucial service by actively working to get them approved for vehicle financing. This sets them apart from many traditional dealerships.
  • Comprehensive Service Offerings: The combination of used car sales, full-service auto repair, and 24/7 towing creates a convenient "one-stop shop" for many automotive needs. This integration saves customers time and effort in finding separate providers.
  • Reliable Towing Services: Their 24/7 towing and roadside assistance are highly valued, providing peace of mind to drivers. The rapid response times and professional handling of breakdowns and accidents are frequently commended.
  • Transparency and Honesty: Customers often report a high level of transparency in pricing and vehicle information, whether for sales or repairs. This honest approach fosters trust and repeat business.
  • Community Focus: Many reviews suggest that Second Chance Auto & Towing builds strong relationships within the community by genuinely caring about their customers and striving to find solutions for their automotive challenges.
Promotional Information

Directly advertised promotional deals from Second Chance Auto & Towing are not always publicly available in a generic format, as the specifics might vary by location or be discussed directly with potential customers. However, their core business model serves as a significant promotional advantage:

  • "Second Chance" Financing: This is their most powerful promotional message. By catering to individuals with challenging credit, they effectively promote themselves as a solution for those who thought car ownership was out of reach. This promise of accessibility is a strong draw.
  • 24/7 Availability for Towing: The round-the-clock emergency towing and roadside assistance is a vital promotional point, assuring customers that help is always just a call away, regardless of the time or day.
  • Positive Word-of-Mouth: The overwhelmingly positive customer reviews and testimonials serve as excellent organic promotion. Satisfied customers, especially those who found success with financing or experienced exceptional service during a breakdown, are powerful advocates.
  • Combined Services Convenience: The ability to handle sales, repairs, and towing under one roof is a major selling point, promoted implicitly through their comprehensive offerings. This convenience appeals to busy individuals looking for efficiency.

For individuals interested in their services, it is always recommended to contact the specific Second Chance Auto & Towing location directly to inquire about their current vehicle inventory, financing options, and any specific promotions or service packages that may be available. Their dedication to helping customers, regardless of their past financial history, positions them as a truly valuable resource in the local automotive landscape.

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second chance auto & towing Location

second chance auto & towing Customer Reviews

I am 71 and a veteran. I had this company haul off several cars and sold some other things. All was fine until the last stuff hauled off. I was told they would be right back and would pay me for the rest when they returned. They neaver returned. It was $1900. I had to go there several times. Was told they didn't have the money and they would get it. After several visits was able to get $500 . The last visit turned out to get physical toward me. Was pushed out of his office to the ground. My hands were bleeding. My granddaughter saw it all. Police did nothing cause he said i hit him.vI called 911. The sheriff showed up. I have been band from going to his business. The police were told by the owner he would meet me at Walmart at 12pm on Monday 22 to pay me the remaining money. He never showed up. I am 71, a veteran and only have social security , the remaining $1400 seems he's not going to pay me back.

Jul 31, 2024 · R H Martin

Just got stuck with a flat, and called Second Chance towing to assist with a jack and putting on the spare! He sent someone right away and I was finished quick and on my way. All while they are in the middle of cleaning up after their recent building fire! Very impressed with them and will use them again if the situation warrants! Thanks and have a great day!

Jun 09, 2022 · Carella Bunch

Terrible business. The guy refused to send the title after asking him several times to. I would not recommend anyone come here for automobile services.

Sep 29, 2022 · Dank Hill

Lied to me twice about how much he would give I drive a hour away and gave way less then supposed to that's been done to me twice by him.

Feb 10, 2022 · Breanna Madewell

Very nice give us a good price for car

Dec 29, 2021 · Michelle Duvall