Savage Automotive

For vehicle owners in Philadelphia, PA, especially those driving hybrid vehicles, Savage Automotive at 9101 Ashton Rd, Philadelphia, PA 19114, USA, stands out as a distinctive and highly specialized "Auto Repair Stations" establishment. While some search results might show other "Savage" branded businesses (like a general automotive shop in Providence, KY, or a Chrysler Dodge Jeep Ram dealership in Reading, PA, or even a gas station in Hamburg, PA), the reviews provided specifically point to Savage Automotive in Philadelphia as a premier destination for hybrid and general automotive repair. You can contact them at (215) 333-8444 or +1 215-333-8444 for inquiries and to schedule services.

The primary distinguishing feature of Savage Automotive is its pronounced specialization in hybrid vehicles. This expertise is highlighted in customer reviews, where phrases like "Joe and his hybrid experts" and "Super knowledgeable and helpful" are used. This implies that the shop is equipped with specialized tools, diagnostic equipment, and trained technicians specifically adept at handling the complex systems found in hybrid cars, such as the Prius. While specific details about the physical environment are not provided, a shop specializing in hybrids would typically have a clean and organized workspace, with dedicated areas for high-voltage battery work and advanced diagnostic testing.

However, it's important to address the contrasting review. One customer described an unhelpful and "rude" interaction over the phone, particularly concerning diagnostic time and pricing, implying a potential issue with initial customer communication or a specific staff member's disposition. This suggests that while their technical expertise is praised, the customer service experience can vary, emphasizing the importance of direct interaction to gauge the current operational tone.

Based on customer reviews and general information about "Savage Hybrid Shop," Savage Automotive offers a range of services, with a strong emphasis on hybrid vehicle repair. Their features and services likely include:

• Hybrid Vehicle Repair and Maintenance: This is their primary specialization. Customers praise their ability to handle complex hybrid-specific issues, such as those related to the combo meter in a Prius. They are known for being "super knowledgeable" in this area, often outperforming dealerships in terms of expertise and integrity. This likely includes hybrid battery diagnostics, reconditioning, and replacement, as well as repairs to the hybrid drivetrain and electrical systems.
• Advanced Diagnostics: The ability to "pull apart a Prius’ dashboard" and successfully reinstall it without a trace suggests high-level diagnostic and technical skills required for intricate automotive systems. They are equipped to handle complex electrical and computer diagnostics, a crucial aspect of modern vehicle repair, especially for hybrids.
• General Automotive Repair: While specializing in hybrids, Savage Automotive also handles repair and maintenance for "all DOMESTIC & IMPORT Vehicles From Cars & Trucks to Hybrids." This suggests they offer a full range of standard services, including oil changes, engine repair, wheel alignment, brake services, and general preventative maintenance.
• Component-Level Repair: A key feature mentioned in external information about Savage Automotive is their commitment to "fix component parts instead of replacing entire parts to save you money." This "reduce and reuse philosophy" is a significant advantage for customers, potentially leading to more cost-effective solutions compared to dealerships that often favor full component replacement.
• Tire Services: Online information from SimpleTire indicates that Savage Hybrid Shop (which appears to be Savage Automotive's operating name for this location) offers tire replacement and installation, including mounting, balancing, valve stems, tire disposal, and TPMS reset. This means they are a comprehensive spot for tire needs.
• ASE Certified Technicians: While not explicitly stated in the provided reviews, a shop specializing in hybrid technology and known for its expertise would likely employ ASE (Automotive Service Excellence) certified technicians, ensuring a high standard of work.

The core feature that emerges from the positive reviews is their superior service and integrity compared to dealerships, particularly for hybrid vehicles. This suggests a commitment to honest assessments and effective, long-lasting repairs.

The provided reviews offer a mixed but insightful perspective:

Positive Review:

• "Absolutely love Joe and his hybrid experts at Savage Hybrid. Super knowledgeable and helpful. Did fantastic job pulling apart my Prius’ dashboard then installing her combo meter and putting dash back together so can’t tell it was ever taken apart. He will be my go to for anything my Prius needs as has superior service an integrity than the dealer in Trevose. Thanks Joe!!!"

This review is a powerful endorsement, highlighting:

• Specialized Hybrid Expertise: "hybrid experts," "super knowledgeable," and successful repair of a complex Prius issue.
• High Quality of Work: The dashboard reassembly was so seamless "can’t tell it was ever taken apart."
• Superior to Dealership: Explicitly states "superior service an integrity than the dealer in Trevose."
• Trust and Loyalty: "He will be my go to for anything my Prius needs."

Negative Review:

• "Call at 7 am I tried to be very transparent about my car how two other mechanic diagnose it but nothing was ever replaced or touched in the engine itself just to to give history... The man was rude. He told me it would be 125 dollars an hour to diagnose the car which was fine however he told me he did not know how many days it would take to diagnose the car (red flag people) because 'other hands were in the cookie jar' as he worded it. I told him I have a warranty on the car he rudely explains he does not change his prices (never ask him to) I am looking for mechanic who won't try to over charge or cheat me because I am a women and will give permanent fix to the problem...whoever owned the shop before must have been a gentleman but the man I spoke to certainly was not.... Will not use the shop .... Have a man call for any inquiries maybe he will get some respect. Sad part about this matter was the shop came recommended. What works out well for one person does not mean it will work out for the next. Reviews are nice to read but but the person disposition is everything"

This review raises significant concerns about:

• Customer Service and Communication: "The man was rude," "rudely explains," "the man I spoke to certainly was not."
• Transparency and Trust: The vague explanation about diagnostic time due to "other hands in the cookie jar" and the perceived dismissiveness regarding a warranty are problematic for building trust.
• Fair Treatment: The customer felt targeted as a woman, indicating a perceived lack of respect or potential for overcharging.

This dichotomy suggests that while the technical skills at Savage Automotive are highly praised, the initial customer interaction, particularly over the phone, can significantly impact a potential client's decision. It underscores that while technical proficiency is key, consistent and respectful communication is equally vital.

Savage Automotive's most powerful promotional tool is its reputation as a specialist in hybrid repair, particularly for Toyota Prius models. For owners of these vehicles, the promise of "superior service and integrity than the dealer" is a strong draw. Their ability to fix components rather than just replace them also acts as a promotional benefit, appealing to cost-conscious customers seeking efficient and honest repairs.

While specific promotional offers are not detailed in the provided reviews, their strong focus on specialized service for a growing market segment (hybrid vehicles) serves as a continuous draw. Customers seeking this specialized expertise would likely find them through online searches for "hybrid repair Philadelphia" or "Prius repair Philadelphia."

For inquiries or to schedule an appointment, Savage Automotive can be reached at (215) 333-8444 or +1 215-333-8444. Their location at 9101 Ashton Rd, Philadelphia, PA 19114, USA, makes them accessible to residents across Northeast Philadelphia and surrounding areas. Given the mixed review regarding phone interactions, prospective customers might consider visiting the shop in person for complex issues to discuss their concerns directly.

In conclusion, Savage Automotive is a unique "Auto Repair Stations" facility in Philadelphia, PA, primarily celebrated for its deep expertise and reliable service in hybrid vehicle repair, particularly for brands like Toyota Prius. While offering general auto repair, their strength lies in specialized diagnostics and component-level repairs that often surpass dealership offerings in integrity and cost-effectiveness. However, potential customers should be aware that initial communication experiences may vary, making a direct and transparent discussion about service needs advisable.