Sasaki Brothers Auto

If I could give 0 star's I would because they lied to me and convinced me they would treat me like family. I needed new exhaust manifolds installed these were oem replacement parts and ca.legal,not a modification. They said that I had 3 choices 180 per hr. For a mechanic to perform work 100 $ per hour to use a bay and do the work myself. 3rd option 250.00,.$ total to work with the owner and learn how to complete the work. I was shocked nobody ever offered that before, so 3 times I asked for clarification. I was assured that's how we treat family and build relationships. There was no paperwork work given to me before work was started, red flag number 1. The owner was 1 hour late to start work red flag 2. Every few minutes, my mechanic was pulled away to assist with other jobs in the garage because it seemed non of the other workers could complete their tasks without assistance. Red flag number 3. 5 days my car sat there because they couldn't get the right gaskets to complete the job. Each day I was told no worries we have the parts and will get it done. Next day they say wrong parts delivered tomorrow for sure. Every day I asked how they could charge so little when the job was taking longer than expected. I said 250,00 was to cheap and they assured me that they would stick to original agreement of 250.00. They were not being honest and charged me 250.00 per hour total 1375.00 and said I agreed to that outrageous price. Any shop that says they will perform work and don't put it in writing don't walk, run away. I was fooled and I take responsibility for being stupid and believing that this business cared about me and wanted to help. Red flag number 4. They have 2 reviews stating how they over charge I should have taken them seriously. The owner is a con man that will offer you coffee and donuts and treat you like a long lost friend. Total act, they fooled me, don't be like me. Just go to anywhere else and be treated with more honesty and real respect than this place. The owner had the nerve to tell me they charge him 300.00 to change his oil in his 20 year old Mercedes and how could I expect so much work done on my car for less money???? First you own a shop why would you go to a dealership to get a oil change. This was just the first of his many excuses for charging me so much.??? Seriously I am still very upset and disappointed that I didn't realize they planned on ripping me off 😒 I could have refused to pay after a stressful week dealing with so many inconsistencies I just wanted to get my car and leave before I lost my temper .I will be filing a complaint with the Better Business office. Now after calming down and inspecting carefully, I have an exhaust leak after all the time and money they failed to complete the task. They told me thier work is guaranteed for 6 months, after the way I was treated I will deal with it myself.

May 12, 2024 · Rodney Whisenand

Every time I have issues with my Ford I take it to Sasaki Brothers Extremely great mechanics, fair prices and never any issues. The best on the Monterey Peninsula 5 stars without a doubt

Jan 20, 2025 · Theresa Hvassman

I want to give a shout out to my friends, Pasquale and Fadi who helped me with an engine valve problem that was diagnosed and fixed quickly within 2 hours. The level of personal attention and expertise in their field was welcome as some places don't take the time to know the customer. Had I gone directly to the dealer, the costs would have been significantly more. Their costs were very reasonable and I appreciate the efficient work of the employees. I will definitely bring my car back for more services and maintenance. Thank you! Miriam

Apr 06, 2024 · Miriam Aguilar

Friendly service and they do good work. One note: just make sure you shop around for simpler fixes. I was charged $399 (parts) and $210 (labor) for rear brake pads and rotors on a Subaru outback which, I found out later, is significantly higher than it would have been elsewhere.

Apr 17, 2023 · Eli Kallison

Rough experience. Made an appointment, was there two hours for an oil change. It cost $123. Not sure if that's a normal price for the area, would love a comment, but it seems steep. They replaced the air filter without asking me, that was an additional $48. Made the mistake of asking them to change the driver's side wiper. The said they only come as a pair, then charged individually for a driver's side and a passenger side. Labor cost to swap wipers? $44.80. Reviews on here seemed pretty good, so we gave it a shot, but won't be coming back.

Apr 25, 2023 · Jonathan M