Royalty Complete Auto Repair

Welcome to Royalty Complete Auto Repair, located at 2632 Las Vegas Blvd N, North Las Vegas, NV 89030, USA. Operating within the Auto Repair Stations category, Royalty Complete Auto Repair appears to offer a range of automotive services and may also provide auto parts for sale in conjunction with these services. Customer reviews offer contrasting perspectives on their service quality, pricing, and overall customer experience, which potential local users should consider.

One customer recounts a positive experience related to brake service. They brought their daughter's vehicle in for a brake change and received a free estimate from someone named George. While the initial estimate exceeded their budget, George was reportedly able to work with them to find a better price, and the brake work was completed in approximately an hour. This reviewer highly recommends Royalty Complete Auto Repair, praising George's work and his willingness to accommodate their financial constraints. This suggests that at least some customers may find their pricing flexible and their service efficient for certain types of repairs.

However, another review presents a significantly different experience. This customer was initially drawn in by a "$13.99 oil change for most cars" sign displayed outside. Upon inquiring, they were informed that this price was only for conventional oil changes, and the staff member allegedly suggested that using conventional oil in their car would "most likely destroy my engine." The customer noted that the actual price quoted was nearly double the advertised price. This discrepancy between the advertised price and the actual quote raises concerns about transparency and potential bait-and-switch tactics. The reviewer also found the service to be unfriendly and unwelcoming, ultimately recommending a competitor down the street for a more positive experience.

Considering these two reviews, the environment and service at Royalty Complete Auto Repair seem to be perceived differently by different customers. One customer highlights a positive interaction with George, characterized by a free estimate, price negotiation, and quick service. This suggests that some members of the staff may be helpful and willing to work with customers. However, the other review paints a picture of potentially misleading advertising and an unwelcoming atmosphere, which could deter potential customers.

The services offered at Royalty Complete Auto Repair, based on the reviews, include brake changes and oil changes. The fact that they provided an estimate for a brake job suggests they likely handle various brake system repairs. The advertised oil change service indicates they perform routine maintenance. As the name includes "Complete Auto Repair," it is reasonable to infer that they offer a broader range of automotive services beyond these two examples. These could potentially include tire services, engine diagnostics, electrical repairs, and other general maintenance and repair work. However, the limited information from the reviews does not provide a comprehensive list.

The feature of a "free estimate," as mentioned in the positive review, could be a beneficial aspect for customers looking to understand the cost of repairs before committing to the service. However, the discrepancy regarding the advertised oil change price and the actual quote raises questions about the reliability of their advertised pricing. The reported quick completion of the brake job (within an hour) could be seen as a positive feature for customers needing efficient service.

The negative review mentions a "$13.99 oil change for most cars" sign, which could be interpreted as a promotional offer intended to attract customers. However, the customer's experience suggests that this advertised price may not be readily applicable or transparent. There is no other information available regarding specific promotional offers or discounts at Royalty Complete Auto Repair.

Given the conflicting customer experiences, local users considering Royalty Complete Auto Repair should be aware of both the potential positives and negatives highlighted in the reviews. The possibility of receiving a free estimate and potentially negotiating prices for certain repairs might be appealing. However, the concerns raised about misleading advertising and an unwelcoming atmosphere are also important factors to consider. It may be prudent for potential customers to inquire specifically about pricing and services upfront to avoid any misunderstandings.

In conclusion, Royalty Complete Auto Repair in North Las Vegas, NV, is an auto repair station that appears to offer a range of automotive services, including brake and oil changes, and potentially sells auto parts related to these services. Customer experiences have been varied, with one highlighting positive aspects such as a free estimate, price flexibility, and quick service, while another reports misleading advertising and an unwelcoming environment. Local users should consider these contrasting viewpoints when deciding whether to utilize the services of Royalty Complete Auto Repair and may wish to seek additional information or clarification before committing to any repairs.