Roberts Tire Services

Welcome to Roberts Tire Services, located at 2230 Wilkinsville Hwy, Gaffney, SC 29340, USA. While categorized under Auto Repair Stations, Roberts Tire Services functions as an auto parts store with a significant focus on tires and related services. This means they not only offer products for your vehicle but also provide essential services related to those products, particularly tires. They cater to local users seeking both new and potentially used tires, along with services like tire rotation and wheel mounting.

Information regarding the specific environment of Roberts Tire Services is limited based on the provided reviews. However, we can infer some aspects based on customer experiences. The positive review suggests an environment where individual attention and honest advice can be expected, particularly from staff members like Gavin. This implies a potentially smaller, more personalized setting where customer interaction is prioritized. Conversely, the negative review points to a situation where the workflow might not be optimally organized, potentially leading to oversights or rushed service, especially near closing time.

As an auto parts store with service capabilities, Roberts Tire Services likely offers the following:

• New Tires: While not explicitly mentioned in the reviews, it is reasonable to assume that Roberts Tire Services sells new tires from various brands and for different types of vehicles. This would be a core offering for a business with "Tire Services" in its name. Customers looking for new tire replacements or upgrades would likely find options here.
• Used Tires: One of the reviews specifically mentions a customer going to Roberts to purchase used tires. This indicates that they stock and sell used tires as a more budget-friendly alternative to new ones. The interaction with Gavin highlights a commitment to ensuring the safety and suitability of these used tires for the customer.
• Tire Rotation: The positive review details an instance where Gavin at Roberts Tire Services recommended and performed a tire rotation instead of selling unnecessary new tires. This service is crucial for even tire wear and extending the lifespan of your tires. It suggests that tire rotation is a standard service offered.
• Wheel Mounting: The negative review describes a customer bringing in new wheels and tires to be mounted. This confirms that Roberts Tire Services provides wheel and tire mounting services. However, this review also highlights a potential area of concern regarding the care taken during this process.

A significant feature of Roberts Tire Services, as highlighted by one customer, is the honesty and integrity demonstrated by at least one of their staff members, Gavin. His recommendation against purchasing used tires and instead performing a rotation at a minimal cost showcases a commitment to prioritizing the customer's best interest over a quick sale. This level of ethical service can build strong trust within the local community and position Roberts Tire Services as a reliable and honest auto parts and tire provider.

However, it is crucial to also consider the negative feedback received. The incident involving damage to a new wheel during the mounting process raises concerns about the level of care and professionalism in all service interactions. The lack of an offer to rectify the damage is particularly troubling and suggests potential inconsistencies in customer service standards. This indicates that while some staff members may be highly commendable, there might be areas where service quality needs improvement.

Currently, there is no promotional information available in the provided text. It is unknown if Roberts Tire Services offers any discounts, special deals on tires or services, or loyalty programs for repeat customers. Local users interested in potential promotions should contact Roberts Tire Services directly at (864) 487-5894 or +1 864-487-5894 to inquire about current offers.

In conclusion, Roberts Tire Services in Gaffney, SC, functions as an auto parts store specializing in tires and related services. A significant strength appears to be the honesty and customer-focused approach of some staff members, as exemplified by the positive experience with Gavin. This can provide local users with a sense of trust and reliability when seeking tire advice and services. However, the negative review regarding damage to a new wheel during mounting indicates a potential inconsistency in service quality and customer care. Local users should weigh these contrasting experiences when considering Roberts Tire Services for their auto parts and tire needs. It might be beneficial to inquire specifically about the experience and qualifications of the technician performing any services and to ensure clear communication regarding the handling of valuable parts.