Road angels tire and service

For drivers in Harriman, TN, and those passing through the region, Road Angels Tire and Service stands out as a highly recommended destination for immediate and reliable automotive care. Located conveniently at 1877 S Roane St, Harriman, TN 37748, USA, this establishment falls under the "Auto Repair Stations" category, providing essential services to keep vehicles safe and operational. You can reach them by phone at (865) 394-8934 or via mobile at +1 865-394-8934.

Road Angels Tire and Service is situated on S Roane St, which is noted for its "Very easy access from the interstate." This strategic location makes it particularly convenient for travelers encountering unexpected tire issues or needing quick service while on the road, as well as for local residents of Harriman and surrounding communities. The physical environment would typically consist of a service bay area for vehicle work and a customer reception area. While the reviews don't detail the aesthetics, the emphasis is clearly on efficiency and a welcoming atmosphere. The operating hours are typically Tuesday to Friday, 9:00 AM - 5:00 PM, and Saturday, 9:00 AM - 3:00 PM, with the shop closed on Sundays and Mondays. This schedule allows for consistent service during peak weekdays and a half-day on Saturday for convenience.

While the name "Tire and Service" might suggest a specialization, the customer reviews indicate that Road Angels offers more than just basic tire work. Their core services, as highlighted by customer experiences, include:

• Tire Repair and Plugging: This is a primary service, praised for its speed and effectiveness. Customers needing a "tired pugged quickly" or a "nail removed, plugged and back on" received prompt attention, even in cold weather.
• General Tire Services: This would include tire pressure checks, rotation, balancing, and potentially new tire sales and installation, although specific details are not provided.
• General Automotive Services: While tire-focused, the broad positive feedback implies a general capability in auto repair. One customer's intent to bring "all 5 of my vehicles" and even "ATVs" suggests a trust that extends beyond just tire issues. This implies a versatility in addressing various vehicle needs, likely including other minor mechanical repairs and maintenance.

The immediate and responsive nature of their service, especially for unexpected tire issues, is a significant part of their service offering. They are equipped to handle urgent needs efficiently, which is crucial for drivers on a tight schedule or those experiencing roadside emergencies.

The customer reviews for Road Angels Tire and Service paint a very positive picture, highlighting several key features that contribute to an exceptional experience:

• Exceptional Speed and Efficiency: A consistent theme is the quick turnaround time. One customer was grateful for their tire being plugged "quickly because I was on my lunch break." Another noted that John "jumped on it, and within minutes had the tire off, nail removed, plugged and back on," even in cold weather. This promptness is a major advantage for busy individuals.
• Friendly and Communicative Staff: The staff, particularly "the gentleman working there" and specifically "John," are repeatedly described as "amazing," "friendly," and providing "excellent service." Beyond technical expertise, the ability to offer a "calming voice" during a "hectic morning" demonstrates a strong focus on customer well-being and empathetic interaction. This personal touch builds significant trust and loyalty.
• Reasonable Pricing: The service is described as "inexpensive" and "reasonably priced." This combination of affordability with high-quality, quick service is a strong value proposition that resonates deeply with customers.
• High Level of Gratitude and Loyalty: The intensity of customer satisfaction is evident in statements like "I was extremely grateful" and the intention to bring "all 5 of my vehicles" and even ATVs. This indicates that customers feel genuinely cared for and are highly motivated to return and recommend the service to others.
• Trust and Reliability: For drivers who are "not from the area," finding a reliable shop quickly is essential. Road Angels' ability to instill confidence and provide effective solutions on the spot, as exemplified by the customer driving from Knoxville, solidifies their reputation as a trustworthy and dependable auto repair station.

The reviews suggest that Road Angels Tire and Service provides more than just mechanical repairs; they offer a reassuring and positive experience that addresses both the vehicle's needs and the customer's stress. This blend of technical proficiency and outstanding interpersonal skills creates a highly favorable impression.

Based on the enthusiastic customer feedback, Road Angels Tire and Service's primary "promotional" strength lies in its strong word-of-mouth reputation and the tangible benefits it delivers:

• Speed and Convenience: For tire issues, particularly flats, the ability to get a "quick" and "fast" plug/repair is a major draw. This convenience is often more valuable than a discount.
• Affordability: Being "inexpensive" and "reasonably priced" directly appeals to budget-conscious customers, ensuring that quality service doesn't come at an exorbitant cost.
• Exceptional Customer Service: The friendly, understanding, and "blessing"-like interactions described by customers are powerful testimonials. Such positive experiences are the best form of marketing, leading to repeat business and referrals.
• Versatility: The expressed interest in bringing all vehicles and even ATVs suggests that while specializing in tires, the shop's reputation for quality and trustworthiness extends to other mechanical services, implying a broader capability than initially advertised.

While the provided information does not detail specific ongoing discounts or loyalty programs, the inherent value proposition of fast, friendly, affordable, and reliable service acts as a continuous draw for both local drivers and those passing through Harriman, TN. Road Angels Tire and Service exemplifies a local "Auto Repair Station" that prioritizes customer satisfaction through efficient and empathetic service, building a loyal customer base one positive experience at a time.