Rio Grande Automotive

REQUESTING CALL from OWNER! OCT 15 2024-Jan 13 2025.OWNER PLEASE CONTACT US! Our 2006 Mercury Mariner still sits in their Lot 4 return Trips. Lemon Transmission. Promised to be referred to Ford, Transmission under Warranty till February 2025. Left without a Car in the Cold. Told Andrew My Husband has Spinal Stenosis and cannot just walk somewhere. Cars taken before us. We are being ignored. October 15, 2024-Dec.4,2024 still no Car or complete Diagnostic. Husbands 70th Birthday in Colorado Cancelled. No Car for Thanksgiving. We brought our Mariner for repair Feb.2024. Paid over $5000 for a new Transmission.The Warranty runs out in February 2025. OCTOBER15, 2024 Car stalling with no Power today dropped off for Diagnostic.Told a wire came loose their doing and fixed it. Picked up. Two Days later returned. Power issue. Mechanic came out and checked Trans Fluid.had Felix put car in Gear after filling. Started Car as he watched and Fluid strayed up. They said it’s ok now.Took Car Home. Took Car back a 3rd time a Couple Days later. Car having power issue when in traffic. Called soon after dropping off told everything fine to pick up. NOVEMBER 14, 2024 THURSDAY a 3rd time told Car is fine to pick up. Assured us ok for trip to Colorado. NOVEMBER 16, 2024 SATURDAY Today we tried to test Drive to Santa Fe before taking a 4 hour trip to Colorado from Albuquerque. No speed in traffic. Left yet a 4th message our Car is still not running right. Check Engine Light on again and says High Gear Light again. No Power in Traffic. Very dangerous. I told the Manager Andrew I am 63 and my Husband is 69 & we need a trust worthy Car to take this trip in Snow. We were assured everything was good to go. Barely made it home after stopping in front of Rio Grande Automotive today NOVEMBER 16th SATURDAY. (They were closed). I had to call River Walk Hotel in Pagosa Springs Colorado and cancel all of my Husbands Birthday plans & reservation I made over a month ago.I am extremely upset with the Service we have had. A month without a Car & everyone else’s Car taken Day after Day before us for over a month. Each time we called told a Day they would look at it, then told one more Week. Paid over $5000 for a new Transmission, yet here we are again…We have a LEMON Transmission and request to be referred to the FORD Dealership. Transmission is still under WARRANTY. NOVEMBER 19, 2024 MONDAY…very very upset. It is 10:45am. No Call back. Messages left on Answering Machine. Called & spoke with Andrew this morning. Andrew said 2-3 Weeks to a Month more to look at our Car. Many Cars in front of us. Waiting since October 15th for a Diagnostic have returned 3 times. Why are we being treated so BADLY? We have not had a dependable Car for a month.We have already paid for our Transmission why are we having to wait a 2nd Month? Why are other Cars being taken before us? Update 10:58 tried to drive Car to Rio Grande Automotive. There isn’t power & now something smells like Gas. Now smelling Gas & no Power to safely take our car back. Towed to shop by Galvan Towing... 1st return was because car was skipping when Gear change. Showed Mechanic, asked to park & change Gears with Car on. Transmission Fluid came out on top. He said it was ok & topped off with Fluid saying it was low. 2nd Return still skipping Gear left Car. Was called & told a wire was loose, their fault & fixed. 3rd time Gear skipping when driving, Dropped off and was told might be a Filter issue. Told running fine & pick up.ok to drive to Colorado. 4th time- NOVEMBER 21-23,2024 Husbands 70th Birthday trip to Colorado and Hotel reservations to River Walk Hotel in Pagosa Springs Colorado cancelled. NOVEMBER 25 Monday Called & Visited Andrew REQUESTED A CALL from OWNER! Huge amount of Transmission Fluid under front end Car Battery now dead. Showed Chris. Took Photo. NOVEMBER 28,2024-No Car for Thanksgiving DECEMBER 2,2024 Walked in. Andrew said he would speak to Mechanic next Day. Told it is Dealer that is causing Delay. No Transmission for our Car too Old? Felix & Renee Moya

Jan 13, 2025 · Renee Moya

I highly recommend this auto shop. I had my car repaired due to a collision. The staff were all very helpful and professional, with special mention to Chris and Andrew. They always update me with the status of the repairs and the timeline of repair was accurate. I am very happy with the results and I will definitely go back for the maintenance of my vehicles. Again, thanks to Chris and Andrew.. we were really taken cared of.

Jul 19, 2024 · Patricia Escares

Called Rio Grande about a quote to see how much it would cost to repair an issue on our truck. I was referred to them. The gentleman who answered was very helpful and kind. He let me know that they were busy with other repairs in their garage. I believe it was Andrew who told me he would find out if they could add my truck to the list. He put me on hold and came back and asked if I was willing to leave the truck Wednesday and it would be ready by Friday. Well, I dropped the truck off Wednesday, and by Thursday around noon, it was ready!! I was surprised and happy. I let Andrew know I'm a AAA customer as well. He added that to my bill, and it helped me alot. No one likes having their automobile breaking down because you have to pay so much to get it repaired. But if an auto shop is willing to give a discount such as a AAA discount, it certainly helps. Thank you to Rio Grande Automotive for repairs on my Chevrolet Colorado. The thermostat is working great, and the truck is running excellent now. I know where to go for my repair down the road later on. Thank you to all the skilled mechanics there. Keep up the great job and excellent customer service. 5 plus stars. I highly recommend you stop by their shop for your next auto repair. They don't give you the run around. Up front and honest. 👍🏼💯🙂🚙

Jun 07, 2024 · June Charles

Over the years, they've worked on 10 of my car's and many of my friends' cars as well? They always do good work. They stand behind everything they do. Ask for Andrew. Tell em coop sent you.

Nov 14, 2023 · Buddy Cooper

I had the same repair done twice by Rio Grande Automotive. I paid almost $700 for the first repair in January and it had to be redone in May. It was under warranty, so it didn't cost me anything the second time around. In July, I took my car to the dealership for a recall, which had nothing to do with the repairs done at Rio Grande Automotive. The dealership video records their work and when they opened the hood on my car, the repair done by Rio Grande was tied up with zip ties and in summary was not done correctly and had to be done yet again. I contacted Rio Grande, sent them the video and requested that they make good on this repair by refunding all or at least a portion of the $700 I had paid them. I was told that since the work was still under warranty, they could not refund any of my money, but they would do the work again. Why would I trust them to do the work again? They didn't get it right the first two times. I've done business with Rio Grande for a few years and have recommended them to other people as well. I don't think they're bad guys, I just expect them to make right on this situation and I don't think doing the work again is the answer. I emailed the owner twice to discuss the situation and he has never replied. In my email I stated that I'm not the type to give bad reviews so I won't. I'm giving them 3 stars because not all the work they did on my car was bad. The only reason I won't go back is simply because the owner has refused to acknowledge my concerns. BTW, Andrew gets 5 stars simply because he's always been cordial and easy to work with.

Nov 14, 2024 · Anna Gomez

Only place we bring our cars. Rio Grande Automotive always makes it so convenient and keeps in contact with me. Great prices, trustworthy, good work, and friendly. Thank you guys.

Mar 19, 2025 · Julia Oakey

Brought in my 2017 Kia so R.G.A. could check the brakes to see if they need to be replaced. Turns out the brakes are A OK it's the calipers that needed to be replaced. I was impressed by the customer service and lightning quick turn around.

Mar 11, 2025 · Robert

Had my diesel F-250 here for an engine swap and they did an excellent job. Highly recommend. Best mechanics and staff I've dealt with in a long time.

Mar 01, 2025 · Chris Hernandez

Repair on electrical systems, 2006 Cadillac, sts, the crew here are experts at what their trained for, electrical systems are working as they should or Better than before, Thanks Rio Grande Auto

Mar 11, 2025 · Daniel Gonzales