Reiselman Ford Service Center

Welcome to Reiselman Ford Service Center, an auto repair station located at 1717 TN-46, Dickson, TN 37055, USA. Situated in the Dickson, TN community, Reiselman Ford Service Center operates within the "Auto Repair Stations" category, indicating its role in providing automotive services and potentially selling related goods. Given the name, it is highly likely that this service center specializes in the maintenance and repair of Ford vehicles, catering to Ford owners in the local area. However, as a comprehensive auto repair station, they may also offer services for other makes and models.

Details regarding the specific environment of Reiselman Ford Service Center, such as the size of their facility, the number of service bays, the presence of specialized Ford diagnostic equipment, or the amenities offered in a customer waiting area, are not explicitly detailed in the provided information. However, as a Ford service center, it is reasonable to expect a facility equipped with the necessary tools, equipment, and diagnostic software to effectively service and repair Ford vehicles according to manufacturer standards. This might include specialized tools for Ford engines, transmissions, and electrical systems. Customers might anticipate a waiting area with seating and possibly other amenities. For specific details about the shop's environment, local users are encouraged to contact them directly or visit their location.

The services offered by Reiselman Ford Service Center likely encompass a wide range of automotive maintenance and repair, with a specialization in Ford vehicles. This would typically include routine maintenance such as oil changes, tire rotations, brake service, and fluid flushes, as well as more complex diagnostics and repairs for engines, transmissions, electrical systems, and other vehicle components. As a Ford service center, their technicians are likely trained and experienced in working with Ford vehicles, potentially having access to Ford-specific technical information and resources. While their primary focus is likely on Ford vehicles, they may also offer general automotive repair services for other makes and models to serve a broader customer base in the Dickson area.

The features of Reiselman Ford Service Center, as gleaned from the customer reviews, present a mixed but ultimately insightful picture. One review highlights a significant feature: a commitment to customer satisfaction, even when initial challenges arise. This customer experienced communication difficulties and unexpected work being done but praised the service center for taking full accountability and going "above and beyond" to resolve the issues. This suggests that while there might be areas for improvement in their initial communication processes, they are dedicated to ensuring customer satisfaction in the end and are willing to address and rectify problems. The reviewer also noted the "excellent" quality of the work performed on their vehicle, indicating a strength in their technical capabilities.

However, another review paints a starkly contrasting picture, detailing an extremely negative customer service experience with a specific individual at the service desk. This review alleges disrespectful treatment, poor communication (failure to return calls or provide timely updates), and unprofessional conduct. This feedback raises serious concerns about the consistency of their customer service and highlights a potential area of significant weakness. The strong negative language used in this review suggests that for some customers, the experience can be far from satisfactory.

The first review also provides valuable recommendations for the company, suggesting areas for improvement such as enhancing phone responsiveness, streamlining communication channels, and ensuring clear confirmation of repair orders and customer expectations before commencing work. These recommendations offer constructive feedback that could help Reiselman Ford Service Center improve their overall customer experience.

Currently, the provided information does not include any specific promotional details for Reiselman Ford Service Center. Ford dealerships and service centers sometimes offer promotions on specific services (e.g., oil change specials, tire discounts), seasonal maintenance packages, or discounts on genuine Ford parts. Local users interested in any potential promotions should contact Reiselman Ford Service Center directly at their phone number: (615) 740-4004 or mobile number: +1 615-740-4004 to inquire. They may also want to check the Reiselman Ford dealership's website or local advertisements for any ongoing offers.

As an "Auto Repair Station" in Dickson, TN, Reiselman Ford Service Center serves the local community, particularly Ford vehicle owners. The customer reviews present a nuanced perspective, indicating that while they have the capacity to provide excellent service and are committed to resolving issues, there may be inconsistencies in their communication and customer service, at least in some instances. Local users considering Reiselman Ford Service Center for their vehicle maintenance and repair needs should weigh these experiences. The positive review suggests that they are capable of high-quality work and are willing to make things right, while the negative review highlights potential pitfalls in customer interaction. It may be beneficial for potential customers to be proactive in ensuring clear communication and confirmation of services before work begins.

In conclusion, Reiselman Ford Service Center in Dickson, TN, likely specializes in the service and repair of Ford vehicles and may also cater to other makes and models. Customer feedback indicates a potential for excellent repair work and a commitment to customer satisfaction when issues are addressed. However, there are also concerns raised about communication and customer service in certain interactions. Local users should consider these points and perhaps engage directly with the service center to discuss their specific needs and expectations, ensuring clear communication to facilitate a positive service experience. Checking for any available promotions could also be beneficial.