Reina Rebuilds LLC

Located at 219 S 24th St in Phoenix, Arizona, Reina Rebuilds LLC operates as an Auto Repair Station with a focus on engine rebuilding services. The reviews available online present a stark contrast in customer experiences, indicating a potential variability in service quality and customer relations. While one customer expresses strong dissatisfaction with their diesel engine installation and warranty handling, another reports satisfaction with a rebuilt engine purchased for a Chevrolet Silverado.

Information regarding the environment of Reina Rebuilds LLC is not explicitly detailed in the provided reviews. Typically, an engine rebuilding and auto repair shop would include a workshop area equipped with engine disassembly and assembly tools, diagnostic equipment, and potentially machining tools for engine component refurbishment. There would also likely be an office or customer reception area for consultations and transactions. The positive review mentioning a "reliable rebuild at a very reasonable price" suggests a functional workshop capable of producing rebuilt engines. However, the negative review's mention of a "lengthy installation" and the apparent lack of a "dedicated diesel mechanic" at the time of service raises questions about the shop's specialization and resources for certain types of engine work.

The primary service offered by Reina Rebuilds LLC appears to be engine rebuilding for various vehicle makes and models. This involves the disassembly, cleaning, inspection, machining (if necessary), and reassembly of an engine with new or refurbished components to restore it to a functional state. The positive review specifically mentions a rebuilt engine for a Chevrolet Silverado, indicating expertise in at least some gasoline engine types. The negative review details an attempted 7.3 Powerstroke diesel engine installation, suggesting they also undertake diesel engine work, although the outcome in that case was problematic. As an Auto Repair Station, they likely also offer engine installation services for both rebuilt and potentially new engines. The discrepancy in experiences suggests that their capabilities or quality control might vary depending on the type of engine or the specific mechanic handling the job.

Several features of Reina Rebuilds LLC can be identified from the customer feedback, though they are viewed differently by each reviewer. One potential feature is their ability to provide engine rebuilds at a "very reasonable price," as mentioned in the positive review. This could be an attractive factor for customers seeking cost-effective solutions for engine replacement. Another mentioned feature is the offering of a warranty on their engine work, as indicated by the 3-year warranty initially provided to the dissatisfied customer. However, the subsequent unilateral reduction of this warranty to 1.5 years by the CEO, Ricardo Reina, as reported in the negative review, undermines the value and reliability of this feature.

The negative review highlights several concerning aspects that could be considered negative features. These include a lengthy installation process, the apparent lack of a dedicated diesel mechanic leading to improper work (diesel fuel leaking into coolant), a refusal to take responsibility for warranty repairs by the CEO, and a subsequent failure to adhere to a payment agreement for the repair costs. The alleged unilateral reduction of the warranty and the unresponsiveness of the CEO further detract from the perceived reliability and trustworthiness of the business. The positive review, on the other hand, emphasizes the "reliable rebuild" aspect, suggesting that when services are performed successfully, customers can be satisfied.

Currently, there is no information available in the provided data regarding any promotional offers from Reina Rebuilds LLC. Auto repair shops and engine rebuilders sometimes offer discounts on specific engine types, seasonal specials, or financing options for larger repair or replacement jobs. Local users interested in any current promotions should contact Reina Rebuilds LLC directly at (480) 269-0184 or +1 480-269-0184 to inquire about their pricing, services, and any ongoing specials. Given the mixed reviews, it would also be prudent to inquire about their warranty terms and customer service policies in detail before committing to any work.

For local users in Phoenix, Arizona, considering Reina Rebuilds LLC for engine rebuilding or auto repair services, the available reviews present a cautionary tale. While one customer found their rebuilt engine reliable and reasonably priced, another experienced significant issues with a diesel engine installation, warranty handling, and customer service from the CEO. This stark contrast suggests a potential inconsistency in service quality or customer relations. Prospective customers should carefully weigh these experiences and consider seeking additional references or conducting thorough due diligence before entrusting their vehicle to Reina Rebuilds LLC. It would be advisable to get a clear understanding of the warranty terms, the specific mechanic who will be working on their vehicle (especially for specialized jobs like diesel engines), and the shop's policies for addressing potential issues or warranty claims.

In conclusion, Reina Rebuilds LLC in Phoenix, AZ, operates as an Auto Repair Station specializing in engine rebuilding. The customer reviews provide conflicting accounts, with one praising their reliable and affordable rebuild service, while the other details a severely negative experience involving a diesel engine installation, warranty dispute, and poor customer service from the CEO. This inconsistency suggests that potential customers should exercise caution and thoroughly vet the shop's current reputation and service policies before engaging their services. Contacting them directly for detailed information and potentially seeking second opinions might be a prudent approach.