Redmond Auto Services

For local users in San Jose, California, seeking automotive services, Redmond Auto Services is an option located at 1331 Redmond Ave, San Jose, CA 95120, USA. They can be reached by phone at (408) 997-2747 or via mobile at +1 408-997-2747. Operating within the "Auto Repair Stations" category, Redmond Auto Services provides a range of vehicle maintenance and repair solutions to the community.

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The customer experience at Redmond Auto Services appears to be varied, based on available feedback. One review praises the owner, Ben, as a "gentleman" who "crafts his business to serve the public to the utmost," describing the service as "efficient and no nonsense." This positive perspective highlights a focus on professionalism and direct, effective service, suggesting that some customers find the shop to be reliable and satisfactory.

However, another review presents a contrasting experience. This customer reported issues with a tire change service, citing a forced purchase of four new tires despite only needing one flat replaced, with the justification that the other tires were bald. The customer also noted being charged above market price for the tires. Following the service, the customer experienced immediate problems: a noticeable drift to the right on the highway, suggesting an improper alignment, and subsequently a slow air leak on the front right tire. The customer surmised that this might have been due to incorrect mounting of the tire. This negative feedback points to potential inconsistencies in service quality and pricing transparency, as well as concerns regarding the thoroughness of post-service checks like wheel alignment.

This dichotomy in reviews indicates that while some customers have a highly positive experience, others may encounter issues with service execution and pricing. It suggests that clear communication of expectations and potential costs, as well as meticulous attention to detail during repairs, are areas where consistency is key for Redmond Auto Services.

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Redmond Auto Services provides various automotive repair and maintenance services. While a comprehensive list of all their offerings is not explicitly detailed in the provided information, the customer review specifically mentions tire services. Based on the "Auto Repair Stations" category and the nature of the reviews, their services likely include, but are not limited to:

• Tire Services: This would encompass tire changes, rotations, balancing, and potentially tire repairs for punctures. The review indicates they assess tire condition and may recommend full replacements if tires are deemed unsafe.
• Wheel Alignment: As evidenced by the feedback regarding a car drifting after a tire change, wheel alignment is a service they perform, though its execution may vary. Proper alignment is crucial for vehicle handling and tire longevity.
• General Auto Maintenance: Typical auto repair stations offer routine services such as oil changes, fluid checks and top-offs, filter replacements (air, oil, cabin), and battery checks.
• Basic Repairs: This could include services like brake inspections and replacements, minor engine diagnostics, and addressing common vehicle issues that don't require specialized equipment for complex repairs.

The extent of their diagnostic capabilities and the range of vehicle makes and models they service are not specified. However, as an auto repair station, they are expected to handle common mechanical issues and provide essential vehicle upkeep.

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Based on the provided customer feedback, Redmond Auto Services appears to have certain features and commitments:

• Direct and No-Nonsense Service: One customer appreciated the "no nonsense" approach, suggesting a straightforward and efficient service style.
• Owner Involvement: The positive review specifically praises the owner, Ben, indicating a personal touch and perhaps a direct involvement in the business operations and customer interactions.
• Efficiency: The term "efficient" was used to describe their service, suggesting that they aim to complete jobs in a timely manner.

However, the negative review highlights areas where features like transparent pricing and quality control on services like alignment and tire mounting may require more consistent application. A commitment to customer choice and thorough post-service checks would be beneficial features for customers seeking clarity and peace of mind.

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There is no specific promotional information provided in the given text. Auto repair stations often use promotions to attract and retain customers, which can include:

• Discounts on common services like oil changes or tire rotations.
• Seasonal maintenance specials.
• Deals on specific tire brands or packages.
• First-time customer discounts.

For accurate and current promotional information, it is recommended that potential customers contact Redmond Auto Services directly via phone or visit their location to inquire about any ongoing deals or special offers they may have.

In summary, Redmond Auto Services in San Jose, CA, operates as an auto repair station offering essential vehicle maintenance, including tire services and alignments. While some customers have lauded the owner and the efficiency of the service, others have reported issues concerning pricing, transparency, and the quality of specific repair work. This mixed feedback suggests that while the shop has its strengths, potential customers should inquire thoroughly about services and costs.