RBM AUTO

RBM AUTO, located at 12822 Main St, Los Angeles, CA 90061, USA, operates as an auto parts retailer, falling under the broader "Auto Repair Stations" category due to its provision of goods essential for vehicle repair and maintenance. While a physical location is provided, the nature of the reviews suggests that a significant portion of their business may involve online sales, potentially under the name "SBC-Auto on eBay." Accessible via phone at (310) 951-2409 or mobile at +1 310-951-2409, RBM AUTO is presented with overwhelmingly negative customer feedback, raising serious concerns regarding its business practices and reliability.

Based on the customer reviews, the "environment" surrounding RBM AUTO is one of reported unprofessionalism and alleged deception. Rather than a welcoming or trustworthy atmosphere, the prevailing sentiment conveyed by customers is one of frustration, distrust, and a sense of being wronged. The interactions described suggest a lack of integrity in honoring commitments, particularly regarding product warranties and refunds. The direct accusations of being "Very Unprofessional" and them "do NOT honor their word" create a picture of a business environment where customer satisfaction and ethical conduct are reportedly absent. The mention of legal action being pursued and detailed advice on how to file small claims lawsuits in California, even from out-of-state, further indicates a highly contentious and problematic customer service environment. The alleged practice of sending "junk parts" and then failing to honor warranties paints a picture of a business model that prioritizes questionable sales over long-term customer relationships or product quality.

As an auto parts store within the "Auto Repair Stations" category, RBM AUTO's primary "service" is the sale of automotive components. The reviews specifically mention the purchase of an "alternator," indicating that they supply replacement parts for vehicles. The implied "goods for sale" are various auto parts necessary for vehicle repair. However, the quality of these products and the associated warranty service are major points of contention:

• Auto Parts Sales: They sell automotive components, such as alternators. The expectation from customers is that these parts are functional and reliable.
• Product Warranties: They seemingly offer warranties on their products, with one customer stating they purchased an alternator with a "2 year warranty." This is a standard practice in the auto parts industry designed to provide assurance to buyers.
• Refund Processing: Customers expect that if a warranted part fails, a refund will be issued promptly upon return of the defective item.

The core issue highlighted by the reviews is not merely the sale of parts, but the alleged failure to uphold the promised quality and support, particularly the non-honor of warranties and the refusal to issue refunds for defective goods.

The "features" of RBM AUTO, as presented by disgruntled customers, are predominantly negative and serve as severe warnings to potential buyers:

• Reported Warranty Dishonor: A primary alleged feature is their failure to honor product warranties. Customers claim that even when a part fails within the warranty period, RBM AUTO (or SBC-Auto on eBay) does not provide the promised refund or replacement.
• Sending Allegedly Defective/Junk Parts: There are claims that the parts supplied are of low quality or "junk," failing prematurely.
• Unprofessional Communication and Conduct: Described as "Very Unprofessional," with a reported unwillingness to uphold their commitments or respond to customer grievances.
• Refusal to Issue Refunds: Customers report significant delays or outright refusal to issue refunds for returned defective parts, even after confirming receipt of the return.
• Association with "SBC-Auto on eBay": The mention of this alias suggests a broader online presence and potential for similar alleged issues across different sales platforms.
• Potential for Legal Recourse: The detailed advice provided in the reviews regarding small claims court proceedings in California, including filing fees and procedures for out-of-state plaintiffs, highlights the severity of the alleged issues and the common recourse customers are pursuing.

These alleged features create a strong cautionary tale for anyone considering RBM AUTO for their auto parts needs.

In this case, the customer testimonials serve as a strong form of "anti-promotion" rather than a positive one. Instead of attracting new customers, they are designed to warn potential buyers away from the business. There is no positive promotional information provided in the given data, only stern warnings:

• The first reviewer's experience: "BUYER BEWARE! DO NOT DO BUSINESS HERE!! Very Unprofessional and they do NOT honor their word. Purchased an alternator with a 2 year warranty, it went bad after only one year. They told me to send it back for a full refund, I did, and they still haven’t issued my refund, and it’s been almost 3 weeks. So Jacob will be getting a civil suit served to the shop for my refund as well as reimbursement for court costs." This is a direct, emphatic warning about product failure, unfulfilled promises, and impending legal action.
• The second reviewer amplifies the warning: "BUYER BEWARE. Also goes under SBC-Auto on eBay. Sends junk parts. Does not honor warranties." This explicitly names an associated online entity and reiterates the core complaints. Furthermore, the detailed instructions on navigating California small claims court, including specific forms (SC-100), costs, and jurisdiction (Compton Courthouse), are a clear call to action for other alleged victims to pursue legal remedies. The advice that one doesn't "need to show up to California when this guy fails to deliver" aims to empower out-of-state customers to seek justice.

Therefore, any "promotional information" for RBM AUTO based on these reviews is entirely negative, advising prospective customers to avoid the business "AT ALL COSTS" due to alleged fraudulent practices and failure to honor basic consumer rights regarding product quality and warranties. This highly critical public feedback suggests a significant lack of reliability and trustworthiness associated with RBM AUTO's operations.