Ravens Sales & Services

Ravens Sales & Services, located at 6332 Columbia Road NW, Dover, OH 44622, is a prominent establishment in the auto repair and heavy-duty trailer industry. Operating as a company-owned and operated dealership closely related to their factory in Knox, IN (Kruz Inc.), which manufactures their complete line of dump trailers and dump truck bodies (both steel and aluminum), Ravens Sales & Services stands out as a specialized center for a wide array of vehicle and trailer needs.

The facility itself is designed to handle extensive repair and service requirements. It boasts a well-equipped service department featuring nine service bays and three frame racks. This substantial infrastructure allows them to accommodate a variety of vehicles and trailers, ensuring efficient workflow and timely service for their clientele. The environment is geared towards professionalism and capability, signifying that they are prepared to tackle complex repairs and maintenance tasks.

Ravens Sales & Services offers a comprehensive suite of services catering to both general automotive repair and specialized trailer work. For passenger vehicles and trucks, their auto repair services include:

• AC & Heat Repair: Ensuring your vehicle's climate control system is functioning optimally for year-round comfort.

• Wheel Alignment: Utilizing advanced technology for precise wheel alignments to improve tire wear and vehicle handling. It's noted that they offer a free 30-second laser wheel alignment check.

• Battery, Starter, & Alternator Services: Addressing issues with your vehicle's electrical starting and charging systems.

• Brake Repair: Comprehensive brake services to ensure safety and performance.

• Cooling System Services: Maintenance and repair of your vehicle's engine cooling system.

• Auto Diagnostics: Utilizing diagnostic tools to accurately identify and resolve vehicle issues.

• Drivetrain & Differential: Services related to the components that transmit power from the engine to the wheels.

• Electrical Repair: Addressing a range of electrical system issues in vehicles.

Beyond standard auto repair, Ravens Sales & Services specializes in trailer service and sales, particularly for aluminum trailers and dump truck bodies. Their service department features thirteen highly qualified technicians with extensive experience in the repair of aluminum trailers. This specialization sets them apart, as they can handle a wide range of trailer servicing needs, including:

• Detwisting and Cambering: Specialized services for trailer alignment and structural integrity.

• Dump Floor and Side Overlay: Repairs and enhancements for dump trailer components.

• Hoist, Wet Lines: Services for hydraulic systems on dump trailers.

• Suspension Lift Kits: Installation and maintenance of suspension systems.

• 5th Plates and Kingpins: Critical components for trailer attachment.

• Lights and Wiring: Electrical system repairs for trailers.

• Complete Brake Jobs: Comprehensive brake services for trailers.

• Bulkheads and Tool Boxes: Fabrication and repair of custom components.

• Custom Fabrication: Their fabrication shop builds custom toolboxes, cab guards, and other quality products made from durable, light aluminum, offering customization for trailers purchased from them.

• Wreck Pick Up in Ohio: A convenience service for clients with damaged trailers.

A key feature of Ravens Sales & Services is their commitment to customer satisfaction and transparency. They emphasize convenient scheduling, clear communication, and swift service to ensure a stress-free auto repair journey. They work diligently to diagnose and fix vehicle issues efficiently, keeping customers informed at every step. Customers have frequently praised the staff for their professionalism, honesty, and willingness to explain issues in an easy-to-understand way. The team often takes the time to tell customers what's wrong with their vehicle and what needs to be fixed, offering a clear plan for future maintenance.

Ravens Sales & Services also prides itself on using the latest tools and technology, coupled with the expertise of their ASE certified technicians. They offer a robust 2-year/24,000-mile warranty on all their auto repair services, providing peace of mind and demonstrating their confidence in the quality of their workmanship. This warranty is a significant benefit, ensuring durability and long-lasting solutions.

In terms of amenities and customer convenience, Ravens Sales & Services provides:

• Complimentary Drinks: A small comfort for waiting customers.

• Courtesy Shuttle and Free Uber Rides: To assist customers with transportation while their vehicle is being serviced.

• Free Wi-Fi: Allowing customers to stay connected during their visit.

• After-Hours Drop-Box: For convenient vehicle drop-offs outside of business hours.

• Acceptance of All Extended Warranties: Making their services accessible to a wider range of customers.

• Free Estimates: Providing cost transparency before any work begins.

Promotional information highlights their competitive pricing, often noted as being less expensive than dealerships while still guaranteeing their work. Their ability to provide quick service and full quotes texted to customers before work commences contributes to a positive customer experience. The availability of financing options further aids customers in managing unexpected repair costs. Testimonials frequently mention their honest work, fair pricing, and dedication to not overselling unnecessary repairs. Many customers express a high degree of trust and loyalty, intending to return for all future maintenance needs. They are also known for adding all repairs to CarMax, providing a detailed record of services performed.

Beyond direct services, Ravens Sales & Services also engages in the sale of new and used construction equipment, specifically a variety of Kruz and Ravens brand trailers, including end dump, drop deck, and flatbed trailers. This indicates their comprehensive involvement in the heavy-duty vehicle and equipment sector.

Overall, Ravens Sales & Services positions itself as a reliable, honest, and highly capable auto repair station and trailer service provider. Their strong emphasis on specialized aluminum trailer repair, coupled with a wide range of general automotive services, makes them a versatile and valuable resource for vehicle owners and businesses in the Dover, OH area. Their commitment to transparent communication, customer convenience, and quality workmanship, backed by a significant warranty, ensures a positive experience for those seeking professional vehicle and trailer care.