Randy Wise Ford, Inc. Service

For Ford vehicle owners in Ortonville, MI, and surrounding areas such as Clarkston and Holly, Randy Wise Ford, Inc. Service stands as a primary destination for authorized automotive care. Located at 968 S Ortonville Rd, Ortonville, MI 48462, USA, and accessible via phone at (248) 627-3730 or +1 248-627-3730, this dealership's service department is an integral part of the Auto Repair Stations category, providing specialized services for Ford vehicles.

Randy Wise Ford, Inc. Service prides itself on offering the expertise of factory-trained technicians, utilizing genuine Ford parts, and leveraging specialized technology to maintain and repair Ford vehicles. While customer experiences can vary, as is common with large dealerships, the service department generally aims to provide comprehensive and reliable care to keep Ford owners on the road.

As a full-service Ford dealership, Randy Wise Ford, Inc. offers a professional and structured environment. The service department likely features a dedicated service drive-in area for easy drop-off and pickup. Customers can typically expect a comfortable waiting area equipped with amenities such as complimentary coffee, water, and television, as well as Wi-Fi access, providing a pleasant space to wait during shorter service appointments. The service bays are staffed by certified Ford technicians, equipped with the latest diagnostic tools and equipment specifically designed for Ford vehicles. The parts department, often integrated, ensures quick access to genuine OEM Ford parts. While some customer experiences mention potential for delays in parts availability, the overall environment is geared towards providing a comprehensive and official dealership service experience for Ford owners.

Randy Wise Ford, Inc. Service provides a full spectrum of maintenance and repair services specifically tailored for Ford cars, trucks, and SUVs. Their certified technicians are continually trained on the latest Ford technologies and repair procedures. Key services include:

• Factory Scheduled Maintenance: Performing all recommended maintenance services at various mileage intervals (e.g., oil changes, tire rotations, fluid checks, filter replacements) to uphold vehicle warranty and ensure longevity.
• Advanced Diagnostics: Utilizing specialized Ford diagnostic equipment to accurately identify and troubleshoot complex issues specific to Ford vehicles.
• Brake Service and Repair: Comprehensive inspection, repair, and replacement of brake systems, including pads, rotors, calipers, and fluid.
• Tire Sales and Service: Offering a selection of Ford-approved tires, along with mounting, balancing, rotation, and flat repair services.
• Battery Service and Replacement: Testing and replacement of vehicle batteries, as well as addressing related charging system issues.
• Engine and Transmission Repair: Addressing more complex mechanical issues related to the powertrain, performed by technicians deeply familiar with Ford engines and transmissions.
• Electrical System Repair: Troubleshooting and repairing issues with wiring, sensors, and electronic components specific to Ford vehicles.
• Genuine Ford Parts: Using only Original Equipment Manufacturer (OEM) Ford parts for all repairs and replacements, ensuring proper fit, function, and warranty coverage.
• Warranty Repairs: As an authorized Ford dealership, they handle all warranty-covered repairs, providing peace of mind for Ford owners.
• Recall Services: Addressing any vehicle recalls promptly and efficiently, often at no cost to the customer.

This comprehensive offering ensures that Ford owners in the Ortonville area have access to specialized care that meets manufacturer standards.

Randy Wise Ford, Inc. Service is characterized by several features, some of which receive high praise, while others can be points of concern for customers:

• Certified Ford Technicians: A major advantage is that all service is performed by technicians specifically trained and certified by Ford, ensuring expertise in brand-specific systems and technologies.
• Use of Genuine Ford Parts: Repairs are conducted using authentic Ford parts, which are designed to fit perfectly and maintain the vehicle's original performance and integrity.
• Strong Customer Service Professionals: Individuals like Crystal in the service department receive significant praise for their politeness, helpfulness, and ability to keep customers "in the loop." This high level of individual customer care is a recurring positive theme.
• Efficiency for Certain Services: Some customers report quick turnaround times for services like oil changes and recall repairs, indicating efficient operations for routine maintenance.
• "Ford Pickup & Delivery" Service: Randy Wise Ford offers a complimentary service where they will pick up your vehicle for service and return it when completed, providing immense convenience for customers. This service is available for eligible repairs and vehicles, though availability and distance may apply.
• Challenges with Loaner Cars and Rental Coverage: A significant point of concern for some customers is the difficulty in obtaining loaner vehicles and the limited duration of rental car coverage (often only one week), especially during prolonged repair times due to parts delays. This can lead to inconvenience and loss of income for affected customers.
• Parts Availability Delays: As indicated by one review, there can be instances where vehicles are in the shop for extended periods "just waiting on a part." While this can be a supply chain issue beyond the dealership's direct control, it impacts customer experience.
• Communication Variations: While some service advisors are lauded for excellent communication, other reviews suggest that information regarding wait times or repair status is not always consistently provided, leading to frustration for some.

Overall, the service department excels in its technical capability and the dedication of key staff members, but customers should plan for potential logistical challenges related to vehicle availability during extended repairs.

Randy Wise Ford, Inc. Service, as a dealership, actively promotes its services through various channels to attract and retain Ford owners. Local users in Ortonville, MI, can expect to see promotions and information related to:

• Service Specials and Coupons: Regularly offering discounts on routine maintenance services like oil changes, tire rotations, and brake inspections. These are often advertised on their website or through direct mail.
• FordPass App Integration: Promoting the FordPass App, which allows customers to schedule service, view maintenance schedules, and potentially track their vehicle's service status.
• Ford Protect Extended Service Plans: Offering various extended warranty and maintenance plans that provide long-term peace of mind and cover potential repair costs. These plans often include benefits like rental vehicle assistance and roadside assistance.
• Genuine Ford Parts & Accessories: Highlighting the availability of OEM parts and a dedicated parts department for those who prefer DIY repairs or need specific accessories.
• Online Scheduling: Providing the convenience of scheduling service appointments online through their website.
• "Wise Care" Program: This program offers bundled services like oil changes, tire rotations, and auto deductible reimbursement, designed to save customers on future repair costs.
• Customer Satisfaction Surveys: Actively encouraging customers to provide feedback, using it to improve their service, as seen by their engagement with online reviews.

Randy Wise Ford, Inc. Service in Ortonville is positioned as a comprehensive and authorized solution for Ford vehicle care. While the individual experiences with wait times and loaner vehicle availability can fluctuate, the core strengths of factory-certified technicians, genuine parts, and dedicated service staff like Crystal continue to draw customers, even those willing to travel further for reliable and expert Ford service.