R & D Auto Center

R & D Auto Center, located at 6602 New Utrecht Ave, Brooklyn, NY 11219, USA, operates as an "Auto Repair Station" serving the Brooklyn community. This establishment offers a range of services aimed at vehicle maintenance and repair. As with any service provider, customer experiences can vary, and an objective introduction should reflect the breadth of feedback available online.

Online information suggests that R & D Auto Center aims to provide a functional and accessible environment for auto repairs. Their hours of operation indicate flexibility, being open six days a week, including Sunday mornings, which can be convenient for customers. The presence of customer parking and wheelchair accessibility also points to an effort to accommodate diverse client needs. As a NAPA Auto Care Center, they are expected to maintain certain standards for their facilities and customer interactions. While some reviews mention "great pricing" and "thorough experience," indicating satisfaction with value and comprehensive service, other feedback highlights significant concerns regarding the professionalism and technical knowledge of the staff, particularly concerning specific repair procedures like brake fluid changes. This contrasting feedback suggests that customer experience at R & D Auto Center may be inconsistent, varying from positive interactions centered on fair prices to less favorable experiences related to technical advice and perceived expertise.

R & D Auto Center, as a general "Auto Repair Station," offers a variety of services designed to address common vehicle needs. As a NAPA Auto Care Center, they are likely to utilize quality NAPA parts in their repairs. Based on available information, their services include:

• Oil Changes: A fundamental service for vehicle maintenance, ensuring proper lubrication and engine health.

• Brake Services: This would typically involve inspecting and replacing brake pads, rotors, and addressing hydraulic components. However, a significant customer review raises concerns about their approach to brake fluid replacement, suggesting a deviation from standard best practices.

• Tire Services: Including tire rotation and changes, essential for vehicle safety and performance.

• Dent and Scratch Repair: Indicating capabilities beyond purely mechanical work to include some body shop services.

• General Diagnostic and Repair Services: As an auto repair center, they are expected to handle a range of mechanical issues. Their association with NAPA Auto Care suggests a capability to perform high-quality diagnostic and repair services across various vehicle systems.

• Other Common Services: Given their classification, it's reasonable to infer they also handle services like battery replacement, engine and ignition system checks (spark plugs, alternators), filter replacements (oil, air, fuel, cabin), and various fluid services.

R & D Auto Center, by virtue of being a NAPA Auto Care Center, is committed to specific operational standards and features:

• NAPA Auto Care Affiliation: This affiliation means they adhere to a national program that emphasizes certain qualities. NAPA Auto Care Centers typically commit to performing high-quality diagnostic and repair services, using quality NAPA parts, and employing ASE-certified technicians in all areas of work performed. They also aim to be dedicated to customer satisfaction, exercise reasonable care for customer property, and provide a system for fair settlement of complaints.

• Use of Quality Parts: The commitment to using NAPA parts suggests a focus on providing components known for their reliability and compatibility.

• Stated Commitment to Honesty and Integrity: NAPA Auto Care principles include operating with transparency, never exaggerating or misleading, and making recommendations by order of priority. One positive review mentioned "great pricing, and thorough experience," which aligns with this stated commitment to value and comprehensive service.

• Warranty on Repairs: Many NAPA Auto Care Centers offer a Peace of Mind Warranty, providing 24 months/24,000 miles of coverage on qualifying parts and labor. This would be a significant feature for customers seeking reassurance on their repairs.

• Body Shop Capabilities: The mention of dent and scratch repair indicates a broader scope of services than some purely mechanical repair shops, making it a potentially more versatile option for certain types of vehicle damage.

However, it is important to note that specific customer feedback regarding the professional conduct and technical understanding, particularly concerning brake fluid procedures, presents a point of concern that contradicts the general expectations of a NAPA Auto Care facility. This highlights the importance of customers exercising their own judgment and potentially seeking second opinions based on the nature of the repair.

Specific, real-time promotional offers for R & D Auto Center are not explicitly detailed in the provided information. However, as a NAPA Auto Care Center and a local auto repair shop, they may engage in various types of promotions common in the industry:

• Seasonal Service Specials: Often, auto repair shops offer discounts on services relevant to upcoming seasons, such as tire deals for winter or AC service for summer.

• Basic Maintenance Packages: Promotions might include special pricing for oil changes, tire rotations, or multi-point inspections.

• Brake Service Promotions: Given that brake services are a common need, deals on brake inspections or pad replacements are frequently offered.

• Online Coupons or Discounts: Many businesses use their websites or platforms like Groupon to offer various discounts to attract new customers and reward existing ones.

For the most accurate and current information on any promotions, services, or to schedule an appointment, individuals should contact R & D Auto Center directly at (718) 331-0699 or +1 718-331-0699. While positive experiences are noted, prospective customers should also consider the critical feedback regarding technical understanding when evaluating their choice for service.