Quality Collision

Auto Repair StationsCaliforniaRiverside CountyCathedral CityCommercial Road
Riverside County . California
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- +1 760-328-6713
- 68404 Commercial Rd, Cathedral City, CA 92234, USA
Operating Hours
Quality Collision Introduce
Quality Collision, located at 68404 Commercial Rd, Cathedral City, CA 92234, USA, operates as a specialized facility within the "Auto Repair Stations" category, focusing specifically on auto body and collision repair. This establishment is equipped to address damage to vehicles resulting from accidents, aiming to restore them to their pre-accident condition. Serving the community of Cathedral City and surrounding areas, Quality Collision can be reached by phone at (760) 328-6713 or via mobile at +1 760-328-6713, providing a point of contact for individuals seeking post-accident vehicle services.
As an "Auto Repair Station" specializing in collision work, Quality Collision's role is distinct from a general mechanical repair shop. Their expertise lies in repairing structural damage, body panels, automotive painting, and other aspects of vehicle aesthetics and integrity that are compromised in an accident. This specialization means they possess specific tools, equipment, and training related to bodywork, frame straightening, and paint matching, which are crucial for proper collision repair.
The **environment** at Quality Collision, as inferred from customer feedback, presents a mixed picture. While one positive review mentions "Eric and his employees are really nice and helpful," suggesting a friendly customer-facing environment, another review raises significant concerns about the internal operations and the care of vehicles. The mention of an "exotic sports car on the premises" being kept for "2 months to use as advertising" and being stored in a manner that led to "damages that they caused" points to potential issues with vehicle handling, storage, and overall workshop management. This suggests that while the front-of-house customer service might be pleasant, the operational environment behind the scenes could be disorganized or lacking in proper vehicle protection protocols. A professional collision center typically maintains a clean, organized, and secure environment to ensure the safety and integrity of vehicles under repair. The address on Commercial Rd suggests a location within a commercial or industrial zone, common for auto body shops due to the nature of their work.
---Quality Collision primarily offers **auto body and collision repair services**. While specific details of every service are not provided in the input, a facility with this specialization typically provides a comprehensive range of services related to accident damage. These would generally include:
- **Structural and Frame Repair:** Utilizing specialized equipment to straighten and realign vehicle frames and unibody structures that have been bent or twisted in a collision.
- **Body Panel Repair and Replacement:** Repairing damaged panels or replacing them with new ones to restore the vehicle's exterior.
- **Automotive Painting:** Expert paint matching and application to ensure the repaired areas seamlessly blend with the vehicle's original finish. This often involves state-of-the-art paint booths and highly skilled technicians.
- **Dent Removal:** Including conventional dent repair and potentially paintless dent repair (PDR) for minor dents that haven't damaged the paint.
- **Bumper Repair and Replacement:** Addressing damage to front and rear bumpers.
- **Glass Replacement:** Repairing or replacing damaged windshields, side windows, and rear windows.
- **Estimates and Insurance Claim Assistance:** Working with various insurance companies to provide accurate estimates and help customers navigate the claims process.
- **Vehicle Detailing (Post-Repair):** Often, a final cleaning and detailing are performed after repairs are complete.
One review directly mentions them having to "repair 2 of their repairs," suggesting a focus on correcting issues, even if initially done imperfectly. However, the overall impression from one customer regarding "shoddiest work" raises concerns about the consistent quality of these repairs.
---The **features** of Quality Collision, as gleaned from the customer reviews, paint a complex picture of the business. On the positive side, one feature highlighted is the **friendly and helpful staff**, with "Eric and his employees" specifically mentioned as being "really nice and helpful." This aspect of customer service is crucial, especially in the aftermath of an accident, where vehicle owners are often stressed. The willingness to "definitely recommend coming here if you are having car problems" from this customer indicates a positive interaction and a perception of competence and care.
However, the negative review points to several critical detrimental features:
- **Quality of Work Issues:** The most significant negative feature is the accusation of "shoddiest work I have ever seen" and that they "had to repair 2 of their repairs." This directly contradicts the "Quality" in the business name and, if accurate, is a severe indictment of their core service.
- **Extended Vehicle Holding Time for Advertising:** The complaint about the car being held for "2 months to use as advertising" without the customer's apparent consent and without active repair progressing is highly unprofessional and a breach of trust. This practice, if true, demonstrates a prioritization of self-promotion over customer service and vehicle turnover.
- **Damage Caused During Repair/Storage:** The claim that "there were damages that they caused" while the vehicle was in their care is a major concern. This suggests inadequate handling, storage, or internal procedures, leading to further damage to customer property.
- **Billing and Transparency Issues:** The accusation of being "charged me for work and told me that the insurance didn't pay when they had. They only refunded after a threat to get the state involved" points to serious concerns about billing transparency, honesty, and ethical business practices. This is a severe allegation that could undermine customer trust completely.
The stark contrast between the two reviews suggests that experiences with Quality Collision may be highly inconsistent, or that significant operational issues have developed or existed at certain times. The positive review focuses on interpersonal interaction, while the negative review delves into operational and ethical failures.
---Based on the provided customer reviews, there is no explicit positive promotional information from Quality Collision. Instead, the negative review acts as a significant deterrent to potential customers, effectively working against any positive promotional efforts. For any auto body shop, customer satisfaction and trust are paramount, and a review detailing "shoddiest work," "damages that they caused," and alleged "billing issues" is highly damaging to a business's reputation.
Currently, the most prominent "promotional" aspect of Quality Collision is the conflicting customer feedback. For Quality Collision to engage in effective positive promotion, it would first need to address the serious operational and ethical concerns raised in the negative review. This would involve:
- **Improving Workmanship:** Ensuring consistent, high-quality repairs that do not require re-doing.
- **Enhanced Vehicle Care and Security:** Implementing strict protocols to prevent damage to customer vehicles while in their possession and ensuring timely completion of work.
- **Transparent and Ethical Billing:** Adhering to honest billing practices and transparent communication with customers regarding insurance payments and repair costs.
- **Customer Service Consistency:** While Eric and some employees are praised, ensuring that all interactions, including with management, are professional and helpful.
Only after addressing these fundamental issues could Quality Collision credibly engage in promotional activities. Such activities might include showcasing before-and-after photos of high-quality repairs, highlighting their paint matching capabilities, emphasizing their specialized equipment, or offering warranties on their work. However, the current negative feedback creates a barrier that would need to be overcome first. Their phone numbers, (760) 328-6713 and +1 760-328-6713, remain their primary direct channel for customer inquiries, which is where any potential customer might initially encounter their service.
In conclusion, Quality Collision in Cathedral City, CA, operates as an "Auto Repair Station" specializing in auto body and collision repair. While some customers may experience positive interactions with friendly staff, the provided reviews indicate significant inconsistencies in service quality, potentially unprofessional vehicle handling, and serious allegations regarding billing practices. The environment, while outwardly customer-friendly, may have underlying organizational issues impacting vehicle care. Their core services aim to restore accident-damaged vehicles. However, the negative features highlighted by one customer create a substantial challenge for the business's reputation. At present, the most impactful "promotional" information available is the mixed customer sentiment, underscoring the critical need for operational improvements to rebuild trust and ensure consistent, high-quality service for the Cathedral City community.
Quality Collision Photos
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Quality Collision Customer Reviews
Eric and his employees are really nice and helpful. I would definitely recommend coming here if you are having car problems.
May 12, 2025 · Vincent Heredia
Kept my car for 2 months to use as advertising. (Had an exotic sports car on the premises) .When I got it back there were damages that they caused. They had to repair 2 of their repairs. They did the shoddiest work I have ever seen. At 1 point they charged me for work and told me that the insurance didn't pay when they had. They only refunded after a threat to get the state involved. I wouldn't go back if it were the only body shop in the world.
May 10, 2024 · Robbie
Erik and his crew are AWESOME!!! Since I own a Bentley it's really hard to take it somewhere without someone upping the price because "a Bentley owner can afford it" Erik's estimate was thousands less than anyone else and his work is amazing!!!! He repair was PERFECT! Thank you so much Erik and the all the guys who took such awesome care of me and my Bentley!!!
Mar 17, 2021 · Bobby Lombardo
I have a modified carbon fiber front end on my car. I wanted to strengthen it as the under body was not properly attached. This required a bit of outside the box thinking and I described my concerns. Quality Collison got it done 100% to my satisfaction. I will definitely go back to them if I should require any similar work.
Apr 30, 2021 · matthew San
Did an excellent job after an accident with our mini van! Eric and his team are excellent!
Nov 13, 2022 · Mark Lowry
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