Prosser’s Automotive LLC

Prosser’s Automotive LLC, a well-established and highly-regarded auto repair station located at 348 Ashland Rd. in Mansfield, OH, has been serving the local communities of Mansfield, Lexington, Ashland, and surrounding areas since 1980. This locally owned and operated business prides itself on providing comprehensive automotive services with a strong emphasis on quality, integrity, and exceptional customer care. Beyond standard auto repair, Prosser's Automotive LLC also distinguishes itself as a full-service dealer for snow plows and spreaders, catering to a diverse range of automotive and utility needs.

The environment at Prosser's Automotive LLC is designed to be both professional and customer-friendly. The shop is a clean, organized, and well-maintained facility, reflecting the professionalism of its operations. It is equipped with modern, state-of-the-art diagnostic equipment and a full array of tools necessary to perform a wide spectrum of automotive repairs, from routine maintenance to complex engine and electrical issues. The facility offers several amenities aimed at enhancing the customer experience. Customers can take advantage of a comfortable waiting room that often includes complimentary Wi-Fi, coffee, and snacks, ensuring a pleasant wait for those who choose to stay while their vehicle is being serviced. For added convenience, Prosser's Automotive LLC provides a shuttle service for local transportation and, in some cases, offers loaner vehicles for more extensive repairs. They also feature a key drop-off for after-hours convenience and provide free digital inspections, allowing customers to clearly see and understand the issues with their vehicles. The shop also has an outdoor lounge and koi pond, indicating a thoughtful approach to customer comfort. Some reviews mention a very clean and comfortable waiting area, further emphasizing their commitment to a positive customer experience.

As a comprehensive "Auto Repair Stations" platform category, Prosser's Automotive LLC offers an extensive range of services designed to keep vehicles running safely and efficiently. Their skilled technicians are equipped to handle various makes and models, including Audi, BMW, Ford, Mercedes-Benz, Toyota, Honda, Volkswagen, Chrysler, and also specialize in diesel engines and snow plow equipment.

• Comprehensive Vehicle Maintenance:
  • Oil Changes: Essential for engine lubrication and overall performance.
  • Tire Services: Including rotations, balancing, flat repair, and wheel alignments. They also assist with selecting and installing new tires from leading manufacturers like Mastercraft, Cooper, and Goodyear.
  • Brake Repair and Service: Full inspection and repair of brake systems, including pads, rotors, and fluid.
  • Fluid Flushes and Replacements: All essential vehicle fluids, such as coolant, transmission fluid, and brake fluid.
  • Preventive Maintenance: Adhering to manufacturer-recommended maintenance schedules for optimal vehicle health.
• Advanced Diagnostics and Repair:
  • Check Engine Light Diagnostics: Utilizing advanced computer diagnostics to accurately pinpoint the cause of warning lights.
  • Engine Repair: From minor adjustments to more complex engine overhauls, addressing issues like electrical problems and carburetor rebuilds.
  • Transmission Repair: Diagnosis, service, and repair of both automatic and manual transmissions.
  • Electrical System Repair: Troubleshooting and fixing issues with alternators, starters, batteries, and vehicle wiring.
  • Air Conditioning Service: Repair and recharging of automotive A/C systems.
  • Suspension and Steering Repair: Addressing issues with shocks, struts, ball joints, and steering components to ensure proper handling.
  • Exhaust System Repair: Including mufflers, pipes, and catalytic converters.
  • Diesel Engine Diagnostics and Repair: Specialized services for diesel-powered vehicles.
  • Pre-Purchase Inspections: Thorough inspections for individuals considering purchasing a used vehicle, providing peace of mind.
• Specialized Services:
  • Snow Plow and Spreader Sales and Service: Prosser's Automotive LLC is a full-service dealer for leading snow removal equipment brands like Boss, Fisher, SnowDogg, and SnowEx. They provide professional plow and spreader installations, service, and keep service parts in stock. Their technicians are factory-trained for these specialized systems.
  • Fleet Services: Offering comprehensive maintenance and repair solutions for commercial vehicle fleets.

Prosser’s Automotive LLC distinguishes itself through a commitment to high-quality service and a strong focus on customer satisfaction, which is consistently reflected in customer reviews. Key features include:

• Highly Experienced and Certified Technicians: The mechanics at Prosser's Automotive LLC are highly experienced, with many years in the industry. As a NAPA AutoCare Center, they adhere to high standards of training and expertise, ensuring reliable and accurate repairs. Their technicians are ASE-certified.
• Honest and Transparent Communication: Customers frequently commend Prosser's for their honesty. They are praised for clear communication, taking the time to explain issues and necessary repairs without pushing unnecessary services. The provision of free digital inspections with photos further enhances this transparency, allowing customers to see the issues firsthand.
• Exceptional Customer Service: The staff, particularly those in the front office, are consistently described as professional, friendly, and courteous. They are noted for their willingness to go above and beyond to assist customers, offering updates and ensuring a comfortable experience.
• Reliability and Quality Workmanship: Customers repeatedly report that their vehicles are fixed correctly the first time, solving persistent issues that other shops might have missed. The company's commitment to quality is underscored by the NAPA AutoCare Peace of Mind Warranty, which offers 36 months/36,000 miles of nationwide coverage on repairs. They are also a AAA Approved Auto Repair Facility.
• Customer Conveniences: The availability of amenities like a comfortable waiting room with Wi-Fi, coffee, and snacks, along with shuttle service and loaner vehicles, demonstrates their dedication to minimizing customer inconvenience. They also offer text-to-pay options.
• Affordable and Fair Pricing: While some reviews note that "labor is NOT cheap," the overall sentiment is that the pricing is fair and competitive, reflecting the quality of service and the peace of mind that comes with reliable repairs and warranties. Many customers feel the value received outweighs the cost.
• Attention to Detail: Reviews highlight a thorough approach to diagnostics and repair, ensuring that all aspects of a vehicle's health are considered.
• Support for Veterans: Some customers have specifically mentioned receiving veteran discounts, indicating a community-oriented and appreciative approach.

Prosser’s Automotive LLC regularly engages in promotions and special offers to provide additional value to their customers. Local users interested in their services should look out for the following types of promotional information:

• Online Specials and Coupons: Their official website often features various service specials and printable coupons. These can include discounts on common maintenance services such as:
  • Oil Change Specials: Often discounted rates for conventional or synthetic oil changes.
  • Brake Service Discounts: Promotions on brake inspections or repairs.
  • Alignment Specials: Discounted rates on wheel alignment services.
  • General Repair Discounts: Percentage-off or dollar-off coupons applicable to various repair services over a certain amount (e.g., "$20 OFF $100," "$50 OFF $500," or "15% Off Labor over $100").
• NAPA AutoCare Benefits: As a NAPA AutoCare Center, customers benefit from the NAPA AutoCare Peace of Mind Warranty (36 months/36,000 miles nationwide), which is a significant promotional advantage, offering broad coverage and reassurance on repairs. They might also promote NAPA rewards programs or seasonal NAPA offers available through their affiliation.
• AAA Member Discounts: As an AAA Approved Auto Repair Facility, AAA members typically receive a 10% labor discount on repairs performed, up to a certain maximum.
• Free Services/Checks: They offer free digital inspections which provide a detailed health report of the vehicle, allowing customers to make informed decisions without an initial cost.
• Seasonal Promotions: Like many auto repair shops, Prosser's Automotive LLC may offer seasonal specials for things like pre-winter vehicle checks, summer travel preparations, or back-to-school service deals.
• Financing Options: To make larger repairs more manageable, Prosser's Automotive LLC does offer financing options, such as "6 Months Same As Cash" with approved credit, allowing customers to defer payment.

For the most current and specific promotional details, it is always recommended for local users to visit Prosser's Automotive LLC's official website or contact them directly by phone. Their long-standing presence in the community and consistently high customer ratings attest to their value proposition and commitment to serving Mansfield and the surrounding areas.