Professional Products

Professional Products, an entity operating within the automotive aftermarket, is located at 12600 Daphne Ave, Hawthorne, CA 90250, USA. This establishment primarily focuses on providing auto parts, and while the platform category is "Auto Repair Stations," it is important to understand that Professional Products functions as a supplier or manufacturer of automotive components rather than a service center performing repairs on vehicles. Their role is to provide the parts that auto repair stations or individual enthusiasts would then use for vehicle maintenance, upgrades, or repairs. The contact information, including phone (323) 306-5067 and mobile +1 323-306-5067, facilitates direct communication for inquiries about their products.

Situated in Hawthorne, California, Professional Products operates within a region known for its diverse automotive industry and car culture. The physical environment of their operation is likely a manufacturing or distribution facility, as they are a provider of auto parts rather than a retail storefront or repair shop for general public access. While specific details about the internal layout or customer-facing areas are not available, the nature of their business suggests a focus on production, warehousing, and dispatch of automotive components. The address is fixed, implying a consistent base of operations from which their products are managed and distributed. The lack of detailed information regarding the internal environment means that direct customer experience within a retail setting is not a primary aspect of this business, as they appear to be a wholesale or manufacturing entity.

Professional Products specializes in the manufacturing and distribution of various automotive components. Based on the customer reviews, their product range includes performance-oriented parts, such as harmonic dampers and throttle bodies, often used in vehicles like Mustangs or those with LT1 engines. These are typically aftermarket parts designed to enhance or replace original equipment. While the provided information is limited to these specific examples, it suggests a focus on engine and performance-related components, catering to a niche of automotive enthusiasts or those undertaking specific vehicle modifications and repairs. The term "Auto Repair Stations" in the category indicates that their products are intended for use by professional mechanics, automotive workshops, or individuals who perform their own auto repairs.

• Harmonic Dampers: One customer review specifically mentions a harmonic damper purchased for a Mustang. This component is crucial for reducing crankshaft vibrations and is a common upgrade or replacement part in performance engines.

• Throttle Bodies: Another review highlights a throttle body installed on an LT1 engine. A throttle body regulates the amount of air entering an engine, impacting performance and fuel efficiency, making it a key component for engine tuning and upgrades.

• Other Performance Auto Parts (Implied): Given their specialization in these types of components, it is reasonable to infer that Professional Products likely offers a broader range of performance and replacement auto parts that cater to various makes and models, particularly those popular in the aftermarket tuning scene.

The available customer reviews provide critical insights into the features and perceived quality of Professional Products' offerings and their customer service. Unfortunately, the feedback presented is predominantly negative, highlighting significant concerns:

• Product Durability and Quality: A major point of contention is the durability and quality of their products. One customer reported that the paint and lettering on a harmonic damper flaked off after 18 years, despite the car being garage-stored. This suggests an issue with the longevity of cosmetic finishes. Another customer explicitly stated that the products are not American made and that it "shows in their quality," requiring cleanup of casting and smoothing of bores before installation. This indicates a potential lack of precision or quality control in manufacturing processes.

• Performance and Functionality: A customer encountered significant difficulties tuning an LT1 engine after installing a Professional Products throttle body and balancer, eventually identifying a flaw in the throttle body. This directly impacts the core functionality and performance enhancement that these parts are designed to deliver.

• Customer Service and Support: The reviews consistently highlight a lack of responsive and helpful customer service. One customer explicitly stated that the company offered no assistance for the flaking paint issue, suggesting they purchase a new part or timing tape. Another customer mentioned professionally calling and emailing the company representative, Bryce, about a product flaw and offering a solution, but received "no replies, no thank you and no mention of making the issue RIGHT." This indicates a perceived lack of accountability and willingness to resolve customer issues.

• Perception of Value and Origin: The belief that their products are not American made, coupled with quality concerns, leads to a negative perception of value among customers. The sentiment "look elsewhere for a product first" and "will not be my first choice in the future and probably not ever again" directly reflects dissatisfaction with the overall product and service experience.

Given the nature of the provided reviews, there is no positive promotional information to convey. Instead, the customer feedback serves as a cautionary note for potential buyers. The reviews strongly suggest that while Professional Products offers specialized auto parts like harmonic dampers and throttle bodies, there are significant concerns regarding the long-term durability, manufacturing quality, and post-sale customer support of their products. The experiences shared by customers indicate challenges with product reliability and a perceived unwillingness on the company's part to address these issues effectively. Therefore, for local users in Hawthorne, CA, or elsewhere, who might consider purchasing from Professional Products, it is crucial to be aware of these reported quality and customer service issues. Potential buyers are advised to weigh these concerns carefully and consider alternative suppliers for critical automotive components, as suggested by the dissatisfied customers.