Prestige Volkswagen of Stamford Parts Department

Management and sales staff were rude to my family and I following the purchase of a vehicle that had extensive mechanical issues costing me $4,500. Vehicle was not presented properly, to a FB marketplace "scam" level. There was an oil and water pump leak, unusual stain in the trunk after they had the vehicle "deep cleaned", stripped license plate bolt making me unable to fasten my plate on, loose skid plate that fell off when driving, and improper tires mounted following our sale discussion. I would not recommend this dealership to anyone due to shady business strategies. The money they sent back to me after one month of back and forth calls didn't even cover the labor cost of the repair bill. The dealership, including the salesperson I worked with, ignored my calls and emails during that time until I emailed management and said the BBB will be notified. Not worth the time nor money for any customer to be involved with a company like Prestige Volkswagen. Pictures as evidence.

Oct 20, 2024 · Matteo Marchio

I will never schedule service or consider a purchase from this dealer again. I got a postcard in the mail that bore their logo, but was later told it came from Volkswagen. It had me put a code into a website that would give me offers. One was for a $59.99 synthetic oil change. When I accepted that offer, the website asked for information about my Jetta, and then suggested other services. I took them up on two recalls, and an air filter change. When I went to book the appointment through the same website, the oil change was not listed. I wrote in the notes that the primary reason for service was the oil change. I requested a call from a service coordinator and didn't get one. The day before the appointment I called and was assured that, although the oil change offer "was from Volkswagen, not this dealership, but we will honor it anyway." When I went to the dealer for the scheduled service they claimed they knew nothing about the $59.99 synthetic oil change, and wouldn't honor it without the coupon. There never was a coupon. They tried to upsell me into buying the 120k mile services at over $700. When they refused to honor the oil change, I took my car elsewhere.

Jul 24, 2020 · David Price

I just purchased my first VW this month. Our sales rep Joseph/Joe was very down to earth and friendly. He was very knowledgeable and helpful. I arrived to the dealer right before they were closing and didn't feel pressured or rushed. They were even able to work around my work schedule and had the car delivered to my job the next day! Such a convenience! I was able to text him with questions and he is always available. I highly recommend you visit VW in Stamford and visit ask for Joe! I love my new car! Thank you :)

Mar 26, 2020 · Yuri Blen

We've purchased, serviced and had repairs done on our two cars by Prestige Volkswagen of Stamford. On my last visit I was not charged and they washed and vacuumed my car, too. Mike was helpful, pleasant and efficient. We love our VW Diesels. I'm sorry they're not selling them right now. When I lived in Germany everyone drove a diesel. We get twice the mileage compared to gasoline. I have a hard time blaming VW for "Dieselgate". We love their cars and this dealership.

Mar 17, 2020 · Robert Aillery

Don't bother bringing your car here for warranty work, I've had a buzz from my central console since purchasing the car which I finally decided to have fixed. Instead of diagnosing the issue, they blamed it on my recently installed aftermarket exhaust being too loose. I explained that buzz was coming from the central console and existed since I bought the car, but they completely ignored me. I don't know if VW instructed them to find any reason to reject a warranty or if this particular dealership is simply lazy and incompetent. Regardless of the reason, avoid this dealership.

Oct 17, 2020 · Adam