Platinum Paint & Body

Welcome to Platinum Paint & Body, an auto repair station located at 118 W Julie Dr, Tempe, AZ 85283, USA. Operating within the category of Auto Repair Stations, Platinum Paint & Body specializes in collision repair and refinishing services for vehicles. With contact numbers (480) 684-2639 and +1 480-684-2639, they serve the Tempe area, offering solutions for vehicles that have sustained damage requiring bodywork and paint.

The customer reviews for Platinum Paint & Body present a stark contrast in experiences, highlighting both potential strengths and significant concerns regarding their business practices. One reviewer recounts a negative experience involving a repair estimate deemed too costly by Progressive insurance, leading them to switch to their own insurer, State Farm. This customer alleges that despite leaving their vehicle at the shop for an estimate, no communication occurred between Platinum Paint & Body and State Farm for over a week and a half. Subsequently, upon deciding to move the vehicle to a State Farm recommended facility, the customer was presented with charges for the estimate process and substantial daily storage fees ($150 per day for 16 days), totaling a significant amount in addition to a tear-down fee exceeding $3000. The reviewer expresses strong dissatisfaction, feeling that the charges were excessive and not adequately disclosed upfront, leading to the perception of "shady" business practices.

Conversely, another reviewer offers a highly positive account, describing "Friendly people, fast service, quality work." This customer was referred by their insurance company and was pleased with the experience. They were initially quoted a 2-3 week timeframe for the bodywork but were delighted that the job was completed in just four days. This positive feedback emphasizes efficiency and a satisfactory outcome in terms of the repair itself, suggesting that Platinum Paint & Body is capable of delivering good results and potentially working effectively with insurance companies in some cases.

Given the name and the nature of the auto body industry, the primary services offered by Platinum Paint & Body likely include:

• Collision Repair: Addressing damage to vehicle bodies resulting from accidents, including dent removal, panel replacement, frame straightening, and other structural repairs.
• Auto Painting: Providing paint matching services, complete vehicle repainting, and spot repairs to ensure a seamless finish after bodywork.
• Body Panel Replacement: Replacing damaged fenders, doors, bumpers, and other body panels.
• Frame Repair: Correcting damage to the vehicle's frame to ensure structural integrity.
• Bumper Repair and Refinishing: Addressing damage to bumpers, including cracks, dents, and scuffs, and repainting as needed.
• Insurance Claim Assistance: Working with insurance companies to process claims related to collision repairs. (However, the conflicting review suggests this process might not always be smooth.)

Features of Platinum Paint & Body, based on the mixed reviews, are somewhat contradictory. The positive review highlights "fast service" and "quality work," suggesting that when repairs are carried out successfully, they are done efficiently and to a high standard. The friendliness of the people is also mentioned as a positive aspect of their customer interaction. However, the negative review raises serious concerns about transparency in pricing, communication with insurance companies, and the imposition of significant and allegedly undisclosed storage fees. This suggests a potential inconsistency in their business practices or customer service depending on the circumstances, particularly when a vehicle is not ultimately repaired by their shop.

The fact that one customer was referred by their insurance company indicates that Platinum Paint & Body may have established relationships with some insurance providers and is considered a preferred shop in certain networks. This could suggest a degree of trust and adherence to industry standards in their repair work. However, the negative experience involving a different insurance company and the subsequent charges raises questions about their policies regarding estimates and vehicle storage, especially when repairs do not proceed.

No specific promotional information is available in the provided text. Auto body shops may occasionally offer discounts on certain services or partner with insurance companies for specific programs, but there is no mention of such offers in the reviews. Local users are advised to inquire directly with Platinum Paint & Body about any current promotions or to clarify their policies on estimates, storage fees, and communication with insurance providers before committing to their services.

In conclusion, Platinum Paint & Body in Tempe, AZ, offers auto body and paint repair services. Customer reviews present a divided picture. One customer praises their friendly service, fast turnaround, and quality work, indicating a potentially positive experience. However, another customer reports significant issues with unexpected and substantial charges for estimates and storage, coupled with a lack of communication with their insurance company, leading to a perception of "shady" business practices. Potential customers should be aware of these contrasting experiences and are strongly advised to thoroughly discuss all potential costs, including estimate fees and storage charges, and to understand the shop's communication procedures with their insurance provider before entrusting their vehicle to Platinum Paint & Body.