Pilkington North America Inc

For those in Tampa, FL, seeking auto repair services, specifically within the realm of automotive glass, Pilkington North America Inc is a name that frequently comes up. Located at 4410 E Adamo Dr #110, Tampa, FL 33605, USA, this establishment operates as an Auto Repair Station, focusing primarily on the provision of glass parts for vehicles. They can be reached via phone at (813) 242-9700 or mobile at +1 813-242-9700.

Situated on E Adamo Drive, a major thoroughfare in Tampa, Pilkington North America Inc benefits from a relatively accessible location. E Adamo Drive is a commercial and industrial corridor, meaning the facility is likely housed within a commercial complex or an industrial park, common for auto parts distributors and repair stations. The area generally offers easy access for vehicles, with sufficient space for maneuvering and parking, which is crucial for businesses dealing with automotive components. While no specific details about the interior environment are available, typical auto glass suppliers maintain a warehouse-style setup for inventory, alongside a dedicated counter for customer service and order pickups. The emphasis is usually on efficiency and storage rather than luxurious waiting areas, catering to the practical needs of automotive professionals and individual customers picking up parts.

As an “Auto Repair Station” specializing in auto glass, Pilkington North America Inc primarily serves as a supplier of replacement glass for a wide range of vehicles. Their core offering revolves around providing windshields, side windows, rear windows, and potentially other specialized glass components for cars, trucks, and SUVs. While the category name “Auto Repair Stations” might suggest direct installation services, for Pilkington, it signifies their role in the auto repair ecosystem as a key provider of the necessary parts for glass repair and replacement. This typically means they supply glass to independent auto glass shops, dealerships, and potentially even direct to consumers who are undertaking DIY repairs or seeking specific parts. Their inventory would likely include various types of automotive glass, including tempered and laminated glass, and potentially features like integrated antennas, heating elements, or acoustic dampening, depending on the vehicle's specifications. They are a critical link in the supply chain for any auto glass repair or replacement work in the region.

Pilkington is a globally recognized manufacturer of glass products, including automotive glass. Historically, their products have been known for their quality and adherence to automotive safety standards. Automotive glass, particularly windshields, is a highly engineered component that contributes significantly to vehicle safety and structural integrity. Key features of automotive glass include optical clarity for driver visibility, resistance to impact, and the ability to shatter safely in the event of an accident (laminated glass). Modern automotive glass also incorporates advanced features to support vehicle technology, such as mounts for Advanced Driver-Assistance Systems (ADAS) cameras, rain sensors, and heads-up display compatibility. For a supplier like Pilkington North America Inc, their inventory would reflect these technological advancements, providing parts that are designed to be compatible with these intricate vehicle systems. The ability to supply a diverse range of glass products, from basic windshields to those equipped with complex sensor brackets, is a significant feature of their service.

It is important for potential users to be aware of recent customer feedback regarding Pilkington North America Inc and the quality of their parts. Several customer reviews highlight concerns about a perceived decline in the quality of Pilkington parts over the last several years. Specific issues mentioned include distortions in the glass, attachments falling off, misaligned glass panes, laminate ooze, crooked camera brackets that prevent calibration, and RVM (Rear View Mirror) buttons being inadequately secured. Customers have also expressed dissatisfaction with the finish of the parts, specifically the edges, and reported difficulties with warranty replacements for what they consider faulty products. Furthermore, there are complaints regarding the return policy, with glass shops reportedly bearing the costs associated with defective parts. The customer reviews also touch upon the demeanor of the employees at this specific location, describing them as rude, unprofessional, and appearing bothered by customer interactions. These points suggest that while Pilkington is a well-established name in the industry, the specific location in Tampa, and potentially the broader product quality, has faced recent challenges and criticism from its users. Potential customers should weigh these experiences when considering Pilkington for their automotive glass needs, and it might be advisable to discuss specific part quality and return policies before making a purchase.

While no specific promotional offers or discounts are available from the provided information, for an auto repair station specializing in parts distribution, promotional efforts often focus on B2B relationships with local auto glass shops. This could include competitive pricing for bulk orders, reliable delivery schedules, or special ordering capabilities for hard-to-find parts. For individual customers, the 'promotion' might be the availability of a specific part when other suppliers do not have it. Given the feedback, users are advised to engage in proactive communication. When inquiring about parts, it would be prudent to ask specific questions about the manufacturing date, warranty policies, and return procedures, especially concerning issues like camera bracket alignment and calibration. For glass shops, verifying the calibration compatibility of parts before purchase or installation could help mitigate potential issues and costs. Customers seeking glass for ADAS-equipped vehicles should specifically confirm that the glass part includes the correct and properly aligned brackets for their vehicle's system. Considering the feedback on employee interactions, a pragmatic approach to communication, focusing on clear requirements and expectations, might be beneficial when dealing with this location.