Phil's Automotive

Phil's Automotive, located at 1460 NY-7, Troy, NY 12180, USA, operates within the platform category of Auto Repair Stations. This establishment provides various automotive services to local users in the Troy area. They can be reached by phone at (518) 274-3750 or +1 518-274-3750.

As an Auto Repair Station, Phil's Automotive would typically feature a traditional garage setup. This usually includes multiple service bays equipped with car lifts, a range of diagnostic tools, and general automotive repair equipment necessary for various vehicle maintenance and repair tasks. The facility would also have a reception area for customers to drop off and pick up their vehicles, and potentially a waiting area. The location on NY-7 (State Highway 7) indicates a presence on a main thoroughfare, suggesting accessibility for customers within and around Troy. Beyond repairs, information suggests they also offer towing services, implying the presence of tow trucks as part of their operational fleet, which would be dispatched from their base at the given address.

Phil's Automotive offers a range of services typical of an Auto Repair Station, and based on available information, also includes towing. Their automotive services likely encompass:

• General Automotive Repair: Addressing common mechanical and electrical issues in vehicles.
• Vehicle Maintenance: Routine services such as oil changes, fluid checks and replacements, and filter changes.
• Tire Services: Given general automotive repair often includes tire services, it is likely they handle tire replacement, balancing, and rotation. Some external information also indicates they are listed as a tire installer through third-party platforms.
• Brake Services: Including inspection, repair, and replacement of brake system components.
• Diagnostics: Utilizing equipment to identify complex vehicle problems.
• Towing Services: One customer review explicitly mentions a "truck driver" loading and unloading a car quickly, indicating they provide towing and roadside assistance. Other sources confirm they offer 24-hour roadside assistance with tow trucks.

Their services cater to a broad spectrum of vehicle needs, from routine upkeep to emergency assistance, aiming to provide comprehensive support for motorists.

Customer experiences with Phil's Automotive present a mixed picture. Some customers report positive interactions, highlighting "Great, friendly service." One customer lauded the efficiency of their towing service, noting quick loading and unloading of their vehicle, and a reasonable wait time of about 45 minutes for the truck's arrival. This indicates a potential strength in their towing and rapid response services, characterized by professionalism and efficiency in such scenarios. Features such as quick response times and friendly personnel are appreciated by these customers, leading to recommendations.

However, other reviews raise significant concerns regarding communication and service delivery. A negative review expresses extreme dissatisfaction, wishing to leave "0 stars" due to alleged dishonesty and rudeness. This customer claims their car was held for two months with unfulfilled repair promises, and calls were reportedly ignored or hung up on. This suggests potential issues with communication, transparency, and timely completion of repairs in certain instances. This stark contrast in experiences suggests that while some aspects of their service, particularly towing, may be efficient, other areas, especially in prolonged repair situations and customer communication, have faced considerable criticism. This highlights the importance for potential customers to consider these varied experiences.

Specific, current promotional offers from Phil's Automotive are not explicitly detailed in the provided information. However, based on the nature of Auto Repair Stations, typical promotional strategies might include local advertising, potentially through online directories or community publications. Given the positive comments about their towing service, this aspect could be a key feature in their promotional efforts. The mixed customer reviews, however, suggest that while positive word-of-mouth may attract some customers, negative experiences could deter others. Businesses in this category often rely on their reputation for reliability and quality work. Any specific deals on services like oil changes, brake inspections, or tire packages would need to be confirmed directly with Phil's Automotive through their phone number or by visiting their location. Their presence on platforms that allow customer reviews also serves as a form of organic promotion, both positive and negative.