Performance Tool & Equipment, Inc.

(19 reviews)

Auto Repair Stations New Mexico Bernalillo County Albuquerque Near North Valley 2nd Street Northwest

Bernalillo County . New Mexico

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Overview
Intro
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Location
Reviews

+1 505-345-5038
www.perftool.com
3300 2nd St NW a1, Albuquerque, NM 87107, USA

Operating Hours

Monday 8:00 AM - 5:00 PM

Tuesday 8:00 AM - 5:00 PM

Wednesday 8:00 AM - 5:00 PM

Thursday 8:00 AM - 5:00 PM

Friday 8:00 AM - 5:00 PM

Saturday Closed

Sunday Closed

Performance Tool & Equipment, Inc. Introduce

For local users and businesses in the automotive industry, Performance Tool & Equipment, Inc. stands as a highly specialized provider within the broader category of "Auto Repair Stations," though not in the typical sense of directly repairing consumer vehicles or selling individual auto parts to the general public. Instead, Performance Tool & Equipment, Inc., located at 3300 2nd Street NW, Albuquerque, NM 87107, is a comprehensive supplier and service provider for automotive and body shops. They are experts in outfitting, maintaining, and training for professional automotive service facilities, making them a crucial partner for other businesses in the auto repair sector.

Environment and Customer Experience

The environment at Performance Tool & Equipment, Inc. is that of a professional industrial supplier and service center. Their focus is on serving other businesses, such as car dealerships, independent repair shops, and body shops. This means the setting is likely designed for showcasing heavy equipment, specialized tools, and providing technical support. They possess a physical location where customers (automotive businesses) can visit to view products and discuss their needs.

A key aspect of their customer experience is their profound expertise. With a staff boasting over 75 years of combined experience in the automotive and body shop industries, clients can expect highly informed consultations and solutions. They offer a local training center, indicating a commitment to educating their clients on the proper use of equipment. This level of support goes beyond simple sales, fostering a partnership with their business customers. Their reputation is built on providing tailored solutions and extensive post-sales support, which includes installation and ongoing service for the equipment they sell.

Comprehensive Services and Goods for Sale

As an "Auto Repair Station" that serves other auto repair stations, Performance Tool & Equipment, Inc. provides a unique and vital set of services and goods:

Complete Automotive Facility Design and Build: One of their standout services is the ability to design and build entire automotive facilities from the ground up. This involves consulting, planning, and executing the layout and equipment integration for new or expanding repair shops and body shops.
Supply of New & Used Shop Equipment: They offer an extensive inventory of equipment essential for any modern automotive or body shop. This includes:
- Vehicle Lifts: A wide range of lifts for various vehicle types and service needs.
- Air Compressors: Industrial-grade compressors vital for powering pneumatic tools and systems.
- Wheel Service Equipment: Tire changers, wheel balancers, and advanced wheel alignment equipment.
- Air Conditioning Recovery and Recycling Equipment: Tools and machines for environmentally responsible A/C service.
- Diagnostic Equipment: State-of-the-art tools for vehicle diagnostics, including computerized measuring systems.
- Collision Repair Equipment: Frame straightening machines, auto welding technology, and related tools for body shops.
- Paint and Paint Products: Supplies and equipment for automotive refinishing.
- Workstations & Storage: Benches, cabinets, and other organizational solutions for efficient shop operation.
- Lubrication Products & Systems: Equipment for fluid transfer, oil changes, and bulk lubrication.
- Vehicle Exhaust Systems: Equipment for proper ventilation and air quality in repair bays.
- Hand Tools & Specialty Tools: A vast selection of professional-grade hand tools, power tools, and specialized automotive tools from leading brands.
Equipment Installation: They provide professional installation services for all the equipment they sell, ensuring proper setup and functionality.
In-depth Training: A significant feature is their local training center where they offer in-depth training on diagnostic equipment, recycling equipment, wheel alignment equipment, computerized measuring, frame straightening, and the latest in auto welding technology. This empowers their clients' technicians to effectively use new equipment.
Equipment Service and Repair: Beyond sales and installation, they offer ongoing service and repair for the automotive shop equipment they provide, ensuring long-term operational efficiency for their clients.

Their business model focuses on providing turnkey solutions for other automotive businesses, from supplying individual tools to designing and equipping entire workshops.

Distinguishing Features

Performance Tool & Equipment, Inc. possesses several key features that set it apart as a leading provider in its niche:

Deep Industry Experience: Their staff's collective 75+ years of experience in the automotive and body shop industries ensures unparalleled knowledge and problem-solving capabilities.
Direct-from-Manufacturer Purchasing: They buy directly from manufacturers and belong to a large buyer's group, enabling them to secure better pricing and pass those discounts directly to their customers, eliminating the middleman.
Comprehensive Solutions Provider: They offer a full spectrum of services, from initial facility design and equipment sales to installation, training, and ongoing service, making them a true one-stop shop for automotive businesses.
Local Training Center: The provision of hands-on training on advanced equipment distinguishes them from simple equipment resellers, adding significant value to their offerings.
Focus on Professional Clients: By exclusively serving automotive and body shops, they understand the specific needs and challenges of these businesses and can provide tailored solutions.
New and Used Options: Offering both new and used equipment provides flexibility to clients with varying budgets, without compromising on quality or functionality.
Diverse Brand Support: They service and supply equipment from numerous reputable brands in the industry, offering a wide selection and ensuring compatibility with existing shop setups.

Promotional Information and Accessibility

For Performance Tool & Equipment, Inc., promotional efforts are geared towards attracting and supporting other automotive businesses rather than individual car owners. Their key promotional messages include:

Cost Savings: Highlighting their ability to pass on savings due to direct purchasing from manufacturers and belonging to a large buyer's group.
Turnkey Solutions: Promoting their capability to design and build complete automotive facilities, which simplifies the process for new or expanding shops.
Expert Support and Training: Emphasizing the value of their experienced staff and the availability of in-depth training on complex equipment, which helps clients maximize their investment.
Wide Range of Products and Services: Showcasing their extensive inventory of new and used equipment and their ability to service what they sell.

While specific public "specials" or "coupons" for end-consumers are irrelevant, their promotional strategy focuses on building long-term business relationships. They are accessible during standard business hours (likely Monday to Friday), and potential clients can contact them via phone or visit their Albuquerque location to discuss their specific automotive shop needs. Their website likely serves as a catalogue of their offerings and a point of contact for inquiries, reinforcing their position as a reliable and experienced partner for automotive and body shop professionals.

Performance Tool & Equipment, Inc. Photos

Performance Tool & Equipment, Inc. Location

Performance Tool & Equipment, Inc. Customer Reviews

I contacted Performance Equipment of El Paso to replace a broken safety lock cable on my 2-post lift. Over the phone, I clearly explained the issue, and I was told the cable was typically stocked on their truck and that the repair could be done during the visit. I was quoted $227.33 and required to prepay (to Albuquerque mind you) just for them to show up. They were flexible and worked around my schedule, which I appreciated. But once they arrived, they simply confirmed what I had already told them—that the cable was broken—and then told me I’d need to pay an additional $272.79 if I actually wanted the cable replaced. So essentially, I paid the first invoice just to be told exactly what I had already reported. When I questioned the $20 “materials” fee on the first invoice, I was told it was for WD-40. Then I saw another $20 “materials” charge on the second invoice—for a cable they said they make in-house from a spool that costs them $0.20 per foot. No clear explanation—just vague and dismissive answers. They also brushed off a clearly leaking hydraulic cylinder and told me it was “okay.” After they finally installed the cable, I noticed the one bolt they removed for the job wasn’t even tightened properly. In total, I paid nearly $500 for poor communication, unnecessary charges, and careless work. If I had known the first visit wouldn’t include the repair I asked for, I never would’ve agreed. Extremely disappointed and would not recommend.

Apr 04, 2025 · Randy Estrada

Update!! Had to stop using these guys after several botched jobs, wrong quotes, getting charged a service call when they didn't even look at the problem. Every task took forever to complete and was a major disruption to our business. 3 months after their last visit and we have gotten water bills totalling $27,000. Performance broke a water line on their last repair, incorrectly repaired the leak, sending city water directly to the sewer line.

Aug 28, 2024 · casey coull

Horrible, just horrible, it's almost unbelievable how bad the customer service is. Tech was rude and unprofessional. Took 2 A/C units to have repaired, when dropping off the units in October before I could unload the units from the truck tech said we can't fix those without even looking at what model they were. I had to convince the tech who already had a horrible attitude to at least look at them. Again, with an angry attitude, he agreed to look at them. Told me it would be 2 months before he could look at them. 4 months later I call to see about an update the tech tells me we still haven't looked at them and it would still a few months before he could get to them as they are waiting on parts for current machines that are torn down. I asked why he couldn't at least look at our unit while he was waiting on parts. Tech, whose name is Sean, started yelling at me on the phone telling me I can not speak to him that way and I need to speak to the owner. He places me on hold for a moment, comes back on the phone, and tells me the owner does not want to deal it to come pick our machines and hangs up. If all possible I would stay away from this place.

Jan 04, 2024 · Cisco the duke

I needed my lifts serviced and repaired got there info from a friend. Charles made the process pain free and easy so i was able to focus on the rest of my business. The techs showed up earlier than expected on original inspection date (which was Appreciated) some parts to repair the lift were special order so that was the only hold up. I am very happy with the excellent service they provided and will defiantly use them from here on out.

May 04, 2018 · Alicia Romero

I bought 350 dollars worth of paint over the last several weeks, paint needed to be matched was the first time, than one of there employees took it upon himself to go back to the unmatched paint. I bought 2 quarts and used them. As I went to spot paint the hood of my car, saw a right away difference in the paint. They did not want to own up to there mistake. I ended up having to go to NAPA PAINT. DO NOT GO TO PERFORMANCE PAINTS!!!

Oct 11, 2018 · karah sortomme