Performance Imports Inc

Performance Imports Inc is an auto repair station located at 6471 Peachtree Industrial Blvd, Atlanta, GA 30360, USA. They can be reached via phone at (770) 457-5550 or mobile at +1 770-457-5550. As an Auto Repair Station, Performance Imports Inc aims to provide a range of services for vehicle owners, focusing on the repair and maintenance of automobiles.

Historically, Performance Imports Inc has been known for its specialization in European automobiles, particularly Porsche and German vehicles. Many customers have chosen this shop for its perceived expertise in these specific car brands. The services offered typically include addressing issues indicated by a check engine light, routine maintenance such as oil changes, and more complex mechanical and electrical repairs like headlight wiper motor repair.

The environment of an auto repair station like Performance Imports Inc generally consists of a reception area for customers, a service bay where mechanics work on vehicles, and potentially a waiting area. The service bay would be equipped with various tools, lifts, and diagnostic equipment necessary for car repairs. While specific details about the interior aesthetics or waiting amenities of Performance Imports Inc are not explicitly provided, a professional auto repair shop typically maintains a clean and organized workspace to ensure efficient service and a presentable environment for customers.

In terms of service delivery, customers bring their vehicles to Performance Imports Inc for diagnosis and repair. The process usually involves an initial assessment of the vehicle’s issues, providing an estimated timeline for repairs, and then proceeding with the work. Communication between the shop, often through a service manager like Peter Wendt, and the customer is a crucial aspect of the service experience. This communication includes updates on the repair progress, potential additional issues discovered, and discussions about parts and costs.

One of the purported features of Performance Imports Inc, particularly in its earlier reputation, was its ability to proficiently repair German automobiles. This specialization would attract owners of brands like Porsche and Mercedes Benz who sought mechanics with specific knowledge and experience with these vehicles. The aim was to offer high-quality, precise repairs that maintained the integrity and performance of these sophisticated cars. Furthermore, the practice of washing a car before customer pickup, as mentioned in a review, indicates an effort to provide a complete and presentable service.

However, recent customer feedback suggests a shift in the quality of service and customer experience at Performance Imports Inc. One customer reported significant delays in getting their Mercedes Benz S500 repaired, with an initial two to three-week estimate extending to seven weeks. While the check engine light issue and oil change were completed, the headlight wiper motor repair was not fully resolved. Communication from the shop, specifically from Peter Wendt, was noted as needing improvement, with customers desiring more proactive updates and options regarding repair decisions, especially concerning the use of new parts and the potential for double labor charges if parts were not approved before reassembly. Concerns were also raised about quality control, as a customer reported a loose headlamp assembly after picking up their car. Another review highlighted severe dissatisfaction, citing horrible service, incompetent mechanics, and extended periods of not having their vehicle returned.

As for promotional information, without direct advertisements or offers from Performance Imports Inc, any promotions would be speculative. However, typical promotions for auto repair stations can include discounts on specific services like oil changes, tire rotations, or diagnostic checks. Shops might also offer seasonal maintenance packages, loyalty programs, or discounts for new customers. Given the nature of the reported issues, any current promotional efforts would likely focus on rebuilding trust and demonstrating an improved commitment to timely and quality service, potentially emphasizing a renewed focus on customer satisfaction and communication.