Pep Boys

The person at check in desk said he had to check if they had the correct oil filter (I made the appointment two weeks prior) I asked why wouldn’t you have the correct part, he sayed because my car was a European car ( Volkswagen) and people shouldn’t buy European cars because the parts were hard to find. Who says that to customers? The waiting area was extremely filthy, the tall trash can was overflowing and fast onto the floor the whole area was filthy. Pictures depicting the new lounge have been posted for over two years now! You have to walk through the entire storage space (including the tires) just to get to the bathroom which was horrifying absolutely disgusting the toilet hadn’t been cleaned for at least 2 years same as the sink, wet soggy toilet paper roll on the back of the toilet, floor filthy, I turned around and walked out. After this incident I will no longer be using this pep boys!

Dec 12, 2024 · Diana Sitters

Hands down, the best customer service! Bryant was respectful and beyond helpful. He answered all my questions. They got my car done in a timely manner. I most definitely recommended this place! -Briana Roque

Feb 04, 2025 · briana castaneda

Bryant was very helpful, great customer service. Very friendly! definitely will come back for any more car needs. Got new tires, and all work was done in a timely manner

Jan 02, 2025 · Karina Quintanilla Corea

They deserve a zero star do not go to this place. They blamed my car for eating oil and what they it was put a washer on my oil pan drain plug and that’s where it leaked oil if they would’ve tightened it or used a longer drain plug it wouldn’t of leaked. They wanted to charge me for another oil change now I have possible motor damage. They need to be shut down. Do not go here.

Oct 08, 2024 · Whitney Shelton

Last Monday I went for an oil change and couldn’t be seen that day and had to make an appointment for Wednesday which was fine. I go back Wednesday and the big black guy at the front desk said they won’t do the oil change because my car was dirty. I waited 2 days for my appointment just to be denied all because of a dirty car, they could have just put plastic on the seats I don’t see what the big deal was. Also there not very friendly and a bit rude and also there’s no waiting room or chairs to sit down. I won’t be going back there I’ll go back to going to jiffy lube again their much more professional.

Dec 13, 2024 · Jake