Pep Boys

They took the best care of me last week. I told them I’m headed on a road trip moving out of state the following week and want to make sure my car would get me there safely. I felt like a little sister getting all of the special treatment to make sure I’ll be safe, and was expecting a whooping bill for all that they checked out for me but it was not steep at all, extremely affordable. They went above and beyond to fix my rear view windshield wiper (by hand when they didn’t have the right replacement tool!) and even gave me advice on the best route to take for my drive. Again, felt like family which rarely happens for me at a mechanic but always at a Pep Boys :)

Jan 27, 2025 · Jessica Altounian

Everyone was very helpful and did the job in a timely manner. My only problem was I made an appointment at 6pm for a state inspection and only when I arrived I was told the inspector leaves at 5pm. Other than that everyone was very nice and everything went smoothly on my new appointment.

Jan 02, 2025 · Nicholas Walker

I went to have my car inspected at pep boys on Utica Ave only to be told that because it has an engine check light on I couldn’t get it done until the problem was resolved. Mr Bernard was the person dealing with my vehicle and he proceeded to explain in layman’s terms so I could fully understand. Bottom line line I was very pleased by the end of the day when the mechanics fixed the car . I would highly recommend this auto repair service any time

Dec 26, 2024 · juliet Lall

This is the worse place to go to. I went to get my brakes changed & at first the guy told us it would be $400 & he would give us a discount for $100 off so it would be $300 . Once the guy went to the back the lady asked us how much the guy said he would charge when we said $300 she said no it’s going to be $500 . I in fact did not get my brakes done there & took my car back. Every time I go there for services the price is different depending on which person you speak to

Nov 24, 2024 · Jada Desir

This place deserves 5 stars. I've been to different inspection sites for NYS vehicle inspection and the only thing they tested was emissions. They didn't bother inspect the vehicle to ensure its saftey. At the time of my last inspection, I had windshield wipers that were badly damaged and needed to be replaced, yet my car passed the inspection because they never bothered to check the safety of the vehicle. I made an appointment to bring my car to Pep Boys on Utica Ave. There was a wait to be seen, but the wait doesn't even matter when you are satisfied with the quality of service you've received. The Jamaican gentleman at the register was professional and so was the rest of the staff. My car was ready in just about an hour. I was sent a detailed report of the inspection results, which I appreciate. It showed me everything that was checked. It didn't take 15 minutes like others places I've been to. If it takes 15 minutes then your vehicle wasn't thoroughly inspected. I appreciate that they care about what they do and put safety first. That is integrity and not too many places have that. They will pass vehicles that are hazardous just to get paid and not actually do the work. I will continue to come to this Pep Boys location for future inspections.

Nov 02, 2024 · Heather “Firespice” Browne

The office staff was great and professional. The waiting room and bathroom were very clean; with k-cup machine (fully stocked) snack machine. The mechanics were also friendly and polite; they did a great job with my tire installation and wheel alignment. They had a parking lot, which was great as well. Pricing was good and the waiting the same. I recommend this Pepboy location.

May 05, 2025 · Albert Rich

I needed a wheel alignment after my mechanic rotated my tires. I came on a Saturday morning and the front desk female was great. After a mishap with the different pricing online vs what the computer rang up she was able to adjust it. I will def be back if I have any car needs.

May 11, 2025 · N Garner

Amazing customer service all around for my first visit ever. Alfred in particular was great, both on the phone and in person. I really appreciated the way they took care of me and accommodated me. Thank you Pep Boys!!!

Mar 27, 2025 · Saskia Sauveur

I went in to fix my flat tire. The fixing guy told me 2 front tires were not fixable and I had to replace the tires because there were holes in it. Gave me a quote $2000+ to replace a bunch of other parts too. Guy at the front desk told me their Goodyear was better than my Michelin tires,, which is not true… I had them put air in the tire and left. The tires haven’t go flat at all in a week. Got my second opinion in the other place trusted by my uncle. Turns out my car is fine. Well I don’t recommend the shop to car newbie like me.

Apr 21, 2025 · Joyce Zhao