Pep Boys

Pep Boys ico

(473 reviews)

Auto Repair StationsCaliforniaFresno CountyFresnoWest Shaw Avenue

Fresno County . California

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  • Intro
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  • Reviews
  • +1 559-276-7501
  • pepboys.com
  • 4490 W Shaw Ave Suite A, Fresno, CA 93722, USA

Operating Hours

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 9:00 AM - 6:00 PM

Pep Boys Introduce

Pep Boys is a trusted name in the automotive industry, known for providing high-quality auto parts and exceptional car repair services. Located at 4490 W Shaw Ave Suite A, Fresno, CA 93722, Pep Boys has been serving the local community with pride and excellence. With extended hours from Monday to Saturday, including Sundays, they make it convenient for customers to get their vehicles serviced or purchase auto parts whenever they need.

Pep Boys Fresno offers a comprehensive range of services to cater to all your automotive needs. Whether you're looking for routine maintenance, tire changes, oil changes, brake repair, or even major car repairs, Pep Boys has the expertise and resources to handle it all. Their skilled technicians are trained to work on various makes and models, ensuring that your vehicle receives the care it deserves.

One of the standout features of Pep Boys is their extensive inventory of auto parts. From spark plugs and air filters to brakes and exhaust systems, they carry a wide selection of genuine parts from trusted brands. This ensures that you can find the right part for your car without having to shop around multiple stores. Additionally, Pep Boys offers competitive prices, making them a cost-effective choice for all your automotive needs.

The store is well-known for its customer-friendly approach. The staff at Pep Boys Fresno are friendly, knowledgeable, and always ready to assist you with any questions or concerns you may have. They take pride in providing personalized service, ensuring that each customer feels valued and understood. Whether you're a first-time visitor or a loyal customer, you can expect a warm welcome and exceptional service every time you visit.

When it comes to car repair, Pep Boys understands the importance of getting your vehicle back on the road quickly. They offer quick turnaround times for routine services like oil changes and tire rotations, making it convenient for busy customers. For more complex repairs, their team works diligently to diagnose and resolve issues promptly, minimizing downtime for you and your vehicle.

Location-wise, Pep Boys Fresno is situated in a convenient spot that's easily accessible from major highways and streets in the area. Their facility is clean and well-maintained, reflecting their commitment to providing a pleasant customer experience. The store also features a comfortable waiting area where customers can relax while their vehicle is being serviced.

Pep Boys Fresno often runs special promotions and discounts to reward their loyal customers. Whether it's a discount for military personnel or first responders, or a special offer for AAA members, there are always deals available to help you save on auto parts and services. Additionally, they may offer free car inspections or other value-added services to ensure your vehicle is running smoothly.

Customer feedback plays a crucial role in improving services and maintaining high standards. While some reviews highlight the positive experiences with quick service and friendly staff, others have pointed out instances of longer wait times and inconsistent service quality. For example, one customer shared their frustration with waiting over three hours for an oil change and expressed disappointment with the lack of communication. These feedback points are valuable in understanding areas where improvement is needed.

Despite these challenges, many customers continue to appreciate the overall value and reliability that Pep Boys provides. They remain a go-to destination for those seeking quality auto parts and car repair services in Fresno, CA. Their commitment to excellence, combined with their extensive selection of products and services, makes them a trusted partner for all your automotive needs.

If you're looking for an reliable auto parts store and car repair service in the Fresno area, Pep Boys is definitely worth considering. Visit them at 4490 W Shaw Ave Suite A, or contact them directly to schedule an appointment or inquire about their services. With their dedication to quality and customer satisfaction, Pep Boys continues to be a top choice for drivers in the community.

Pep Boys Photos

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Pep Boys Location

Pep Boys Customer Reviews

Made an appt for 12/28 in the early morning, was their first customer 2 guys working very nice helpful guy I believe he was the manager. Got my tires changed I was in and out everything was great! Didn’t take long thought it was gonna take about 2-3hrs but that was the perks of being first customer! Decent waiting area. My time here was good!!! Well done!

Dec 29, 2024 · H V

I’ve been a loyal customer at this location for years, but my recent visits have been incredibly disappointing. My last appointment was a nightmare—I waited over three hours, and my car still wasn’t ready. This has now happened twice in a row, and it’s clear that the service has really gone downhill. The staff was not only unprofessional but also rude and unhelpful. At one point, an employee actually stopped mid-conversation with me to answer the phone, explaining that it’s a new corporate policy to prioritize calls, even over in-person customers. This lack of common courtesy is mind-blowing! There’s no communication with customers here; they seem to have no problem wasting your entire day for a simple oil change. I will no longer bring my vehicles to this location, as they clearly have no respect for their customers’ time. Corporate needs to step in, train the staff better, and do better overall.

Oct 28, 2024 · Jessica Keeney

Issue: Nail in tire I scheduled an appointment online. Trisha checked me in, no problem. Although she was very busy, she was professional and kind. In less than 30 minutes I was back on the road. 5/5 🌟

Jan 23, 2025 · Elizabeth Villalobos

Unbelievable!!!! Amazingly slow Set an appointment at 4pm to install 4 tires mount and balance. Showed up at 345pm . Checked in and waited three hours to do a 15 minute job!!!! Will never ever come here again!!!! Do not recommend.

Dec 09, 2024 · GreaseMonkeyInc

I had an appointment for a battery replacement. Service was very professional and courteous. My car was ready in about 30 minutes. I’ve always had good customer service at the West Shaw Pep Boys.

Oct 06, 2024 · Alicia Ortega

Clean environment, easy to make appointment the four stars mainly because still having issue after fixing now its something else . I told them what the issue was but when they said it was something else that was cheaper I was happy it worked just for that day so now I got to go back and fix the actual thing I said in the beginning. The customer service from front desk polite and they trying so will be back but will stand my ground moving forward.

Apr 24, 2025 · Karen Reid

Pep Boys on W Shaw is my place to go to do repairs on my car. The staff are friendly. I've always made a appointment and I get in and out fast. And they do a great job on my car, no complaints. I highly recommend anyone to go to Pep Boys. 😀

Mar 29, 2025 · Angie Paredes

Though I hadn't gone in a while, they still deliver excellent service. Miguel and Andrew are the best. Their customers is all that and more. I'm not sure why there was only one mechanic, however, it (to me) was done in a timely manner, considering. So, kudos to the mechanic (of 4/21/25) as well!

Apr 22, 2025 · M Katherine