Parkway Ford Lincoln Service

For vehicle owners in Dover, Ohio, and surrounding areas, Parkway Ford Lincoln Service stands as a comprehensive automotive service center. Located at 311 Commercial Pkwy, Dover, OH 44622, USA, this facility operates within the "Auto Repair Stations" platform category, providing a wide array of services that extend beyond just car sales, encompassing full vehicle maintenance, repair, and even a complementary car wash. They can be reached by phone at (330) 343-6681, or via mobile at +1 330-343-6681, making them easily accessible for scheduling and inquiries.

Parkway Ford Lincoln Service is part of a larger dealership, which means it benefits from robust infrastructure and a customer-focused approach typical of established automotive brands. They aim to serve a broad clientele, including owners of Ford and Lincoln vehicles, as well as other makes and models, as highlighted by their commitment to servicing "all makes and models." This dedication to comprehensive care makes them a go-to destination for many diverse automotive needs in the Dover area.

As a service department of a reputable Ford and Lincoln dealership, Parkway Ford Lincoln Service likely offers a professional, clean, and well-organized environment. You can expect:

• Modern Service Bays: Multiple bays equipped with advanced diagnostic tools and lifts to handle various types of vehicles and repairs.
• Comfortable Waiting Area: A clean and sanitized waiting room for customers who choose to wait while their vehicle is being serviced. This often includes amenities like Wi-Fi, coffee, and comfortable seating.
• Dedicated Service Advisor Desks: Areas where customers can consult with service advisors who are trained to explain repair needs, provide estimates, and keep customers updated on the status of their vehicle.
• Parts Department: A readily accessible parts department, ensuring that genuine Ford and Lincoln parts, as well as Motorcraft and Omnicraft parts for other makes, are available for repairs.
• Complementary Car Wash Facility: A key feature mentioned is their complimentary car wash for every service appointment, indicating an on-site or adjacent car wash facility to ensure vehicles are returned clean.

The atmosphere is generally professional and customer-oriented, aiming to provide a seamless and pleasant experience for vehicle owners. The emphasis on detailed explanations and straightforward communication, as noted in customer reviews, contributes significantly to this positive environment.

Parkway Ford Lincoln Service offers a comprehensive suite of automotive services, ranging from routine maintenance to more complex diagnostics and repairs. Operating under the "Auto Repair Stations" category, their services include:

• Routine Maintenance:
  • Oil Changes: Including standard oil changes and the "Works® Package," which typically involves synthetic blend oil changes, tire rotations, brake inspections, and battery tests.
  • Tire Services: Tire rotations, inspections for proper inflation and wear, new tire installation, mounting, and balancing. They also offer a low price tire guarantee and rebates on select tires.
  • Brake Services: Inspections and repairs, including brake pad replacements, with a lifetime brake pad guarantee on certain services.
  • Battery Services: Free battery testing and competitive pricing on Motorcraft® Tested Tough® PLUS and MAX batteries, with free installation.
  • Fluid Checks and Top-offs: Ensuring all essential fluids are at optimal levels.
• Comprehensive Repairs:
  • Engine Diagnostics and Repair: Addressing issues with the engine, including check engine light diagnosis.
  • Transmission Services: Maintenance and repair for vehicle transmissions.
  • Suspension & Steering: Repair and maintenance of components related to vehicle handling and ride comfort.
  • Air Conditioning System Services: Ensuring proper functioning of the vehicle's climate control system.
  • Belts & Hoses: Inspection and replacement of worn belts and hoses critical for engine function.
  • Electrical Service: Addressing issues with alternators, lamps, bulbs, and other electrical components.
  • Multi-Point Inspections: Thorough inspections of various vehicle components, including tires, brakes, hoses, struts, springs, ball joints, and fuel lines.
• Specialized Offerings:
  • Quick Lane Service: For basic needs like oil changes and tire rotations, often without an appointment necessary, allowing for service while you wait.
  • Genuine Parts: Use of genuine Ford and Lincoln parts, as well as quality Motorcraft and Omnicraft parts for other makes and models.
  • Complimentary Car Wash: A free exterior wash and dry after every service appointment, ensuring customers leave with a clean vehicle.
  • Vehicle Pickup & Delivery: For added convenience, customers can schedule service appointments with pickup and delivery from their home or work.

While not a dedicated car wash facility in the traditional sense, the inclusion of a complimentary car wash after service is a significant value-added feature for customers seeking comprehensive vehicle care.

Parkway Ford Lincoln Service distinguishes itself with several key features:

• Exceptional Customer Service: Repeatedly highlighted in customer reviews, the staff is described as "spot on," "absolutely amazing and kind," "very straightforward," and "not pushy at all." This consistent positive feedback indicates a strong commitment to customer satisfaction and clear communication.
• Knowledgeable and Transparent Staff: Service personnel take the time to explain everything from oil filters to tire tread, and discuss additional needs without being pushy. This builds trust and empowers customers with information about their vehicle.
• Comprehensive Service Capabilities: Beyond basic maintenance, they are equipped to handle complex repairs and service all makes and models, not just Ford and Lincoln. This broad capability makes them a versatile choice for many drivers.
• Convenience-Oriented Options: The availability of Quick Lane service for no-appointment visits and vehicle pickup/delivery services underscores their focus on customer convenience and reducing service hassle.
• Value-Added Amenities: The complimentary car wash after service is a noticeable perk that enhances the overall customer experience, ensuring the vehicle looks as good as it runs.
• Factory-Trained Technicians: Their service center is staffed by factory-trained technicians, ensuring that repairs and maintenance are performed to high standards, especially for Ford and Lincoln vehicles.

Parkway Ford Lincoln Service actively engages in various promotions and offers to provide value to its customers:

• FordPass® Rewards: Customers can earn and redeem points on service, parts, and even vehicle purchases through the FordPass® Rewards program, offering ongoing benefits.
• Tire Rebates and Discounts: Frequent offers such as rebates up to $130 on select tire purchases, or instant discounts for military and first responders on tires. They also offer a low price tire guarantee.
• Service Coupons and Specials: The dealership's website often features rotating service specials and coupons for common maintenance tasks, helping customers save money.
• Complimentary Services: Free brake inspections, free battery tests, and the aforementioned complimentary car wash with every service appointment are standard offerings that add significant value.
• Lifetime Guarantees: Offering a Lifetime Brake Pad Guarantee for added peace of mind on brake service.

Customers can check the Parkway Ford Lincoln website or call their service department directly to inquire about current specials and to schedule service. The strong emphasis on customer satisfaction, combined with a wide range of services and promotional benefits, positions Parkway Ford Lincoln Service as a highly competitive and reliable choice for automotive care in the Dover, OH region.