P&T Automotive, Inc.

Another update for this review; found some old pictures of my car the day that I got it from P&T and one of it on the flatbed! In 2010, I purchased a used 2002 Nissan Sentra from Pierre. His shop had purchased the vehicle, rebuilt the motor, and was reselling it. The vehicle's engine failed in less than a month of my ownership and cost me over $5,000 after taxes. The day I took ownership of the vehicle, I immediately experienced problems. As I drove away from picking the car up from Pierre at P&T Automotive, the low oil pressure warning light came on. Concerned, I took the vehicle back to the shop. He drained the oil, found no issue, filled it back up, and gave it back to me stating he could not recreate my problem. As I drove home, the light did not come back on. Shortly after my initial issue, as I was driving, the low oil pressure warning light came on again along with excessive engine noise. Worried, I pulled into the nearest parking lot, took a picture of the light, and called Pierre. He called a tow truck and had the car returned to his shop. He again drained the oil, found no problem, and filled it back up. He kept it to try and recreate the problem and stated he could not recreate my issue. After I got the car back, again a short time later, I was coming off the highway and as I came up to the traffic light, there was excessive engine noise and the low oil pressure warning light was on. I shut the vehicle off and called Pierre. After getting the vehicle back the third time, Pierre stated that there was indeed something wrong with the engine. My theory is that he was replacing the oil with a higher weight every time I returned, getting the low oil pressure light to go away until the engine damage was no longer ignorable. I was preparing to leave for Marine Corps recruit training in less than a week and I was stuck with a vehicle that no longer ran. Pierre would not honor the engine rebuild that his shop did because the vehicle was purchased without a warranty, which he profusely reminded me of. His sole offer to me was to use his ability to sell it at an auto auction. The vehicle sold for $2,600 resulting in a loss of around $2,500 from purchasing the vehicle. Since this incident, Pierre has called me twice in efforts to get me to remove or improve my rating for his shop. Both times he has asked me what it would take for me to change my review and my answer both times has been to honor the engine rebuild that his shop completed. Purchasing a vehicle without a warranty puts a purchaser at risk for any problems occured. However, purchasing a vehicle with a rebuilt engine from a shop that advertises their specialties in "engine replacement and rebuilding" should provide a customer with the assurance that the work done is sound. For me, the experience left me frustrated and unimpressed. Especially with the engine failing in less than a month with the very minimal driving I did. Pierre stated in our phone conversation that he saw me "drive away hard" from his shop, insinuating that the failure could have been caused by me. I know how I drove the vehicle, and I drove it conservatively. Pierre has put an immense amount of effort to rectify the experience I had with the Sentra but unfortunately his intrest in fixing it has only come after my negative review of his business. From my experience, I would steer clear from using this shop for mechanical services. I lost my money and my vehicle, and I was very disappointed in the handling of this issue by Pierre.

Jan 09, 2018 · Casey Ryan

P&T Auto is hands down the best shop I've taken any vehicle to. I had to shop around for somewhere that can do internal engine work on my 2001 Lexus RX300, and Pierre and his team handled it with ease. In addition they worked overtime to secure the cost of a replacement engine from my extended warranty provider, a total cost of $4,100, wen originally the warranty was trying to only cover the cost of replacing a valve that broke off inside one of the cylinders. On top of that, I actually felt like a valued customer, something that is hard to find in an auto shop (in my opinion.) If you have an import vehicle, and you need any work done, I 100% recommend taking your vehicle to Pierre and his team at P&T auto!

Feb 02, 2018 · Nic Grassl

My dad works in the auto industry so he does most the work on my car. Rarely do I have to go to a random shop, on this occasion I really needed my rear brakes looked at and I didn't want to drive 1.5 hours to my Dads shop. My brakes were making a lot of noise. I went to P&T Auto about a week ago to get rear brakes done on my Mazda 3. I needed new brake pads and rotors. I called before I went in and Pierre & Rick were very kind both over the phone and in person. They looked at the car, kept me in the loop, ordered my parts and I was in and out very quickly! I was very happy with the service and the price. I highly recommend P&T Auto on Linden Ave.

Nov 14, 2018 · Kyle Studer (Kylestuder.com)

Pierre was extremely helpful and informative on the several questions I had about car maintenance and services. The technicians performed the work quicker than what was initially quoted and I was able to be in and out of their shop in under 2 hours to get an alternator replaced, and at a discounted rate. I will definitely be going back to P&T if I experience any other issues with my vehicle.

Nov 09, 2016 · Justin G

I have been a satisfied customer of P&T Auto for over 15 years. During that time I have had at least eight different vehicles in for a variety of problems including clutch replacement, fuel pump replacement, major and minor tuneups, electrical/wiring issues, body work, alignments, drive train and transmission issues, etc. The vehicles have included 2 prius hybrids, a sprinter conversion van, a Mitsubishi mini-van, a Nissan Sentra, 2 SUV's, and a Mercury Sable. All I can say is that I would not trust my vehicles to anyone else. Every time I had a problem and an estimate from another mechanic, P&T always did the work for less. Their workmanship and professionalism is outstanding. In addition Pierre has been able to diagnose problems that puzzled others, and he gets the work done quickly. We and others in my family have had instances where other mechanics told us that something needed replaced/repaired, for example new brakes. Pierre would look things over and many times the repairs could be safely delayed until thousands of miles later. I feel that many shops try to sell services that are not needed, taking advantage of people that have little or no knowledge about cars- not so with P&T. I also purchased a Nissan Sentra from P&T which performed flawlessly many thousands of miles requiring nothing more than routine maintenance. After about 3 years it was sold to purchase an Xterra I guess its not just the efficient and expert quality work, but the honesty and integrity that will keep me coming back to P&T. I have referred family and friends to P&T over the years, all of which have had also had positive experiences and many of whom remain loyal customers to this day. Part of my incentive for writing this review was that I recently saw a negative one on P&T. All I can say from reading that review is that there is probably more to the story than was revealed. I am confident that Pierre always stands behind his work and would not hesitate to recommend P&T to anyone with a car problem of any kind.

Jun 23, 2013 · Daniel Callahahn