Old Town Auto Service LLC

Within the vital category of Auto Repair Stations, Old Town Auto Service LLC stands as a long-established and highly regarded name, particularly in the Eureka, California area. Founded in 1975 by Wally Cunningham and his wife Sharon, and now proudly owned and operated by their son Steve and his wife Lacee, this family-owned business has built a reputation for providing honest, reliable, and high-quality automotive services. Their commitment to customer satisfaction and technical excellence has allowed them to serve generations of drivers, making them a trusted pillar of the local community.

The environment at Old Town Auto Service LLC is characterized by a blend of tradition and modern capability. While rooted in a long history, the shop has evolved to incorporate the latest automotive technology. This means customers can expect a clean, organized, and well-equipped facility that can handle a wide range of vehicles, from older models to contemporary cars with complex electronic systems. The atmosphere is consistently described by customers as friendly and welcoming, emphasizing a personal touch that often comes with a family-run business. The physical layout is designed for efficiency, allowing their team of technicians to perform diagnostics and repairs effectively. Amenities for customer convenience, such as a comfortable waiting area with refreshments and a 24-hour key drop, highlight their dedication to a smooth and stress-free service experience. This focus on customer comfort and clear communication sets a professional and reassuring tone for anyone visiting the shop.

Old Town Auto Service LLC offers a comprehensive suite of services, catering to nearly every automotive repair and maintenance need. Their core expertise includes:

• Brake Repair: A significant area of specialization, they expertly handle everything from worn pads and warped rotors to shot calipers, ensuring optimal stopping power and vehicle safety. They prioritize explaining brake repair needs in clear, understandable terms to customers.
• Transmission Repair: Addressing what many drivers consider their worst fear, Old Town Auto Service LLC is proficient in diagnosing and repairing transmission issues, from broken gear teeth to faulty torque converters, striving to make these complex repairs as straightforward and cost-effective as possible.
• Check Engine Light Diagnosis: With modern vehicles being highly complex, they excel at accurately diagnosing the root causes behind illuminated check engine lights, even for seemingly simple codes that can confound other mechanics. They provide clear explanations and recommended solutions.
• Suspension Repair: Timely suspension repair is crucial for vehicle handling, ride comfort, and tire longevity. Old Town Auto Service LLC demystifies this often-tricky area, performing repairs that improve driving pleasure and reduce long-term maintenance costs.
• Air Conditioning and Heating Repair: They competently overhaul vehicle AC and heating systems, ensuring drivers and passengers remain comfortable in all weather conditions, and also contribute to overall vehicle efficiency.
• Starting and Charging System Repair: Addressing common issues like faulty starters and alternators, their technicians possess a strong knowledge of electrical circuits to diagnose and repair problems that could leave a driver stranded.
• General Maintenance: This includes essential services like oil changes (conventional and full synthetic), tire rotations, fluid checks and exchanges (coolant, transmission, brake, power steering), and filter replacements (air, cabin).
• Tire Services: Beyond rotations, they offer tire mounting, balancing, and puncture repairs.
• Pre-Purchase and Pre-Warranty Inspections: Providing bumper-to-bumper evaluations to give prospective buyers or warranty holders peace of mind.
• Computer Diagnostics: Utilizing advanced tools to pinpoint issues in complex vehicle systems.

This extensive range of services underscores their capability as a full-service auto repair station.

Several key features distinguish Old Town Auto Service LLC and contribute to their strong reputation. Foremost is their team of ASE (Automotive Service Excellence) Certified technicians. This certification signifies a high level of expertise and commitment to industry standards, assuring customers that their vehicles are in capable hands. The shop's status as a family-owned business is another significant feature, fostering a strong sense of community trust and personalized customer service. They emphasize honesty, integrity, and transparency in all dealings, often described as building "Customers for Life." Their long-standing presence, celebrating over 50 years in business, speaks volumes about their reliability and consistent quality. They back their work with a 48-month/48,000-mile Nationwide Warranty on collision repairs, providing exceptional peace of mind. Furthermore, Old Town Auto Service is a AAA Approved Auto Repair Shop, which indicates they meet rigorous standards for quality, reliability, and customer service. Customers consistently praise their ability to diagnose problems quickly and accurately, explain repairs in detail, and complete work efficiently, often exceeding expectations. Their continuous investment in the latest tools and equipment ensures they stay at the forefront of evolving automotive technology.

Old Town Auto Service LLC actively offers various promotional information and value-added services to benefit their customers. Currently, to celebrate their 50th anniversary, they are running several specials, including:

• $50 Off Any Service or Repair of $250 or More: A general discount applicable to a wide range of services.
• $50 Off Brake Service Per Axle ($100 total): Specific savings for essential brake maintenance.
• $50 Off Fluid Exchange Services: Encouraging regular fluid maintenance for various vehicle systems.
• $50 Off Anniversary Inspection Package: A comprehensive multi-point inspection at a reduced rate.
• Complimentary Scan for Check Engine or Service Engine Light: A valuable free service to help identify initial issues (further diagnostics may apply).

Beyond these specific offers, they also highlight an "Ultimate Service Special" which often includes a lube, oil & filter change, a complete brake inspection, a 50-point maintenance check, tire rotation, fluid top-offs, cooling system check, and a road test, along with a consultation about the car. They also offer a free tire rotation with any oil change or vehicle inspection. For added convenience, Old Town Auto Service provides a complimentary shuttle service for local transportation and a 24-hour key drop for after-hours vehicle drop-off. They are also known for working directly with insurance companies to simplify the claims process for their customers. The collective emphasis on competitive pricing, transparent dealings, and value-added services aims to make quality auto care accessible and convenient for the local community, solidifying their position as a preferred auto repair destination.