O'Reilly Auto Parts

For vehicle owners and DIY enthusiasts in Dickson, TN, and the surrounding areas, O'Reilly Auto Parts serves as a prominent destination for a vast selection of automotive components, tools, and accessories. Located conveniently at 904 US-70, Dickson, TN 37055, USA, this O'Reilly Auto Parts store is part of a nationwide chain known for its extensive inventory and commitment to assisting customers with their automotive needs. You can reach them by phone at (615) 326-4155 or via mobile at +1 615-326-4155.

Operating within the "Auto Repair Stations" platform category, O'Reilly Auto Parts, while primarily a retail store for parts, also provides a suite of valuable in-store services that bridge the gap between parts supply and basic automotive assistance. This comprehensive approach aims to support both professional mechanics and individual car owners in maintaining and repairing their vehicles. From providing diagnostic capabilities to offering installation services for specific parts, O'Reilly aims to be a go-to resource for the local automotive community.

A typical O'Reilly Auto Parts store, including the location in Dickson, TN, is designed as a well-organized retail space. Customers can expect to find a clean, brightly lit environment with clearly marked aisles and shelves stocked with a wide array of auto parts, fluids, tools, and accessories. The layout is generally designed for easy navigation, allowing customers to quickly locate the items they need. Counter service is a central feature, where knowledgeable staff, often referred to as "Parts Professionals," are available to assist with part lookups, answer technical questions, and provide advice on repairs. Beyond the retail floor, O'Reilly stores often include dedicated areas for in-store services such as battery testing and brake rotor resurfacing, reflecting their role as more than just a parts supplier. The environment aims to be accessible and helpful, catering to individuals with varying levels of automotive expertise.

O'Reilly Auto Parts offers a broad spectrum of goods and a valuable range of in-store services. As an "Auto Repair Station" in a broader sense, they equip customers to perform repairs themselves or facilitate initial diagnostics.

• Extensive Parts Inventory: This includes everything from engine components (filters, spark plugs, alternators, starters, radiators) to brake parts (pads, rotors, calipers), suspension components, belts, hoses, and more.
• Batteries: A wide selection of batteries for cars, trucks, SUVs, powersports, marine, and heavy-duty vehicles, including their proprietary Super Start brand with various performance tiers (Economy, Premium, Extreme, Platinum).
• Fluids and Chemicals: Engine oil, transmission fluid, coolant, brake fluid, power steering fluid, additives, and various cleaning and detailing products.
• Tools and Equipment: Hand tools, power tools, diagnostic scanners, jacks, stands, and specialty automotive tools for various repair tasks.
• Accessories: Wipers, headlights, tail lights, car care products, truck and SUV accessories, and much more.

O'Reilly Auto Parts distinguishes itself by offering several free or low-cost services designed to assist customers:

• Free Battery Testing: They test batteries in or out of the vehicle and can charge them if needed. They also assist in finding the right replacement battery and often offer free installation with purchase.
• Free Check Engine Light Testing (O'Reilly VeriScan®): They can scan and read check engine light codes, providing a report of codes and potential fixes, and helping customers find the necessary parts and tools.
• Free Used Oil & Battery Recycling: A valuable service for environmentally responsible disposal of used motor oil, transmission fluid, gear oil, oil filters, and dead batteries.
• Free Headlight/Tail Light Bulb Installation: With the purchase of bulbs, staff can often install exterior bulbs on many vehicles.
• Free Wiper Blade Installation: With the purchase of new wiper blades, O'Reilly staff can install them for free.
• Loaner Tool Program: Customers can borrow specialty tools needed for specific diagnostics and repairs by paying a refundable deposit. This program helps DIYers avoid purchasing expensive tools for one-time use.
• Drum & Rotor Resurfacing: O'Reilly offers in-store services to resurface brake drums and rotors, providing a cost-effective alternative to replacement if the parts are within safety specifications.

These services significantly enhance the value proposition for local users, transforming an auto parts store into a more comprehensive support hub.

Customer reviews for O'Reilly Auto Parts in Dickson, TN, present a mixed picture, highlighting both strengths and areas of concern:

• Professional Staff: "Always a professional experience. The staff is always professional." This indicates a consistent level of courteous and helpful interaction from many employees.
• Well-Stocked and Clean Store: "The store in my experience is always stocked and clean." A well-maintained and organized store makes it easier for customers to find what they need and suggests efficiency in operations.
• Knowledgeable Staff (implied): While not explicitly stated in the positive review provided, the nature of O'Reilly's services (like assisting with parts selection and diagnostics) relies heavily on staff knowledge. The overall positive experience suggests that many customers find the staff helpful and informed.
• Value-added Free Services: The various free services (battery testing, check engine light scans, installations, recycling, loaner tools) are a significant advantage, empowering customers to troubleshoot and perform basic maintenance without incurring additional costs.

• Battery Warranty Issues: "Do not Deal with these people!! They are not interested in battery warranty... I just returned a SuperStart Extreme 149.00 battery for the 3rd time... worst battery and people I've ever Delt with! ...they want stand behind their products warranty!!." This is a serious concern, as a product warranty is a fundamental aspect of consumer trust. The repeated failure of a product and the perceived refusal to honor the warranty as expected can severely damage customer loyalty, especially for a "disabled" individual for whom repeated battery changes are a "chore."
• Perceived Dishonesty/Lack of Customer Focus: "All they want to do is get your money and B.S. you about how good their products are supposed to be." This reflects a perception of prioritizing sales over genuine customer support, particularly when a product repeatedly fails.
• Inconsistent Service Experience: The stark contrast between the "professional" and "joke" reviews suggests that the customer experience can vary significantly, possibly depending on the specific staff member or the nature of the issue.

This dichotomy means that while some customers have excellent experiences and find the Dickson O'Reilly store superior to others, others face significant challenges, particularly concerning product reliability and warranty claims. It highlights the importance of documentation (like receipts) and understanding warranty terms when dealing with auto parts.

O'Reilly Auto Parts as a national chain frequently runs various promotions and loyalty programs. For the Dickson, TN location, local users can expect to benefit from these broader company initiatives:

• Current Sale Ads: O'Reilly regularly publishes sale ads with discounts on specific parts, fluids, and accessories.
• Coupons & Promotions: They offer various coupons and promotional codes, often found online or in their circulars, including percentage off discounts for certain purchase totals or specific product categories (e.g., brake bundles, oil change combos).
• O'Rewards Program: This free loyalty program allows customers to earn points on purchases, leading to rewards (e.g., $5 for every 150 points). Members also receive exclusive discounts, birthday gifts, and special deals.
• Military Discount: O'Reilly proudly offers a 10% discount on most items for active duty, reserve, retired service members, veterans, and their immediate family members with valid ID, applicable for in-store purchases.
• Free Shipping/In-Store Pickup: Online orders often qualify for free shipping on orders over a certain amount, and free in-store pickup is always an option for convenience.
• Seasonal Deals: O'Reilly runs promotions tied to seasons, offering discounts on relevant items like AC parts in spring/summer or antifreeze and emergency kits in winter.
• Rebate Offers: Periodic rebates on specific brands of oil or automotive products.

Despite the negative review concerning a battery warranty, O'Reilly Auto Parts strives to position itself as a helpful resource for both professional mechanics and DIYers. For local users in Dickson, TN, the store at 904 US-70 offers accessibility to a vast inventory and a range of free services that can be very beneficial for diagnosing and maintaining their vehicles. Customers should be diligent in understanding specific product warranties and keeping receipts for any potential claims, as experiences can vary.