Norm's Auto Tops

Norm's Auto Tops, located at 698 Middle Rd in Sabattus, Maine, operates within the Auto Repair Stations category, specializing in the installation and potentially repair of convertible tops for vehicles and other types of tops, possibly including those for boats. While the name suggests a niche focus, the limited customer feedback available paints a concerning picture regarding their service quality, communication, and business practices. Local users considering Norm's Auto Tops for their automotive or related needs should carefully review the following information derived directly from customer experiences.

Based on the two customer reviews found online, there are significant and serious allegations raised against Norm's Auto Tops. One customer details a frustrating experience involving a request for a convertible top replacement on a VW Cabriolet. According to this review, the owner, Norm, initially agreed to inspect the vehicle and add it to a list for service. However, over a period of two months involving multiple follow-up calls from the customer, the service was never scheduled, and communication broke down. The customer reports being told that the supplier and pricing would be checked, but no follow-up call was ever received. On a subsequent call, the owner reportedly could not even find the vehicle information in his computer, took the details again, and still failed to return the customer's call. This paints a picture of very poor communication and a lack of attention to detail.

The second review is even more alarming, alleging dishonest business practices and extremely unprofessional conduct. This customer explicitly advises others not to use Norm's Auto Tops, claiming a "bait and switch" tactic regarding materials. They assert that the cheapest fasteners, rather than stainless steel, were used in their project. Furthermore, they describe an instance where the father and son team allegedly used electrical conduit from Home Depot for a bimini frame on what appears to be a boat, seemingly attempting to deceive the customer. The quality of workmanship is also heavily criticized, with the customer reporting holes in the top due to screws rubbing, incorrect measurements leading to unnecessary drilling, and numerous other issues. This reviewer goes on to accuse the individuals at Norm's Auto Tops of dishonesty and recounts being lied to throughout the entire process. A particularly disturbing claim is that they drilled into and broke the customer's windshield and then allegedly joked about it. The review also mentions a dispute regarding the age of the customer's boat, with Norm's Auto Tops supposedly misrepresenting its age based on the VIN, further contributing to the customer's perception of dishonest dealings. The reviewer concludes by strongly urging others to avoid Norm's Auto Tops.

Given the severity of the allegations in these reviews, it is difficult to provide a positive description of the environment or features of Norm's Auto Tops. The negative feedback overshadows any potential positive aspects that might typically be associated with an auto repair station. It is reasonable to infer that the working environment might reflect the alleged lack of professionalism and attention to detail described by the dissatisfied customers. Potential customers should be aware that the limited online feedback raises serious concerns about the operational standards and ethical practices of this business.

Based on the company name and the context of the negative reviews (convertible top and boat top work), the services offered by Norm's Auto Tops likely include:

• Convertible top replacement and potentially repair for automobiles.
• Construction and/or repair of boat tops (bimini frames and fabric tops).
• Potentially other related services involving custom fabrication or upholstery work for vehicles or boats.

However, in light of the reported experiences, the quality and reliability of these services are highly questionable. The allegations of using substandard materials, poor workmanship, and incorrect measurements suggest a significant risk associated with entrusting any work to Norm's Auto Tops.

The features of Norm's Auto Tops, as perceived through the lens of the available customer feedback, are overwhelmingly negative. The alleged "bait and switch" on materials, the use of inappropriate substitutes like electrical conduit, the poor workmanship resulting in damage and functional issues, and the reported dishonesty and lack of communication are all significant negative features. The only potential positive aspect that could be inferred, although not explicitly stated, is the initial willingness of the owner to inspect a vehicle, as mentioned in the first review. However, this initial step ultimately led to a complete breakdown in communication and failure to provide the requested service.

There is no promotional information available for Norm's Auto Tops in the provided text. Given the serious nature of the negative reviews, it is unlikely that any promotional offers would outweigh the potential risks associated with engaging their services, as described by these customers. Prospective customers are strongly advised to exercise extreme caution and consider the reported experiences before making any decisions.

In conclusion, Norm's Auto Tops in Sabattus, Maine, is an auto repair station specializing in convertible and potentially boat tops. However, the available customer reviews raise very serious concerns regarding their communication, honesty, use of materials, quality of workmanship, and overall professionalism. Local users seeking these types of services are strongly advised to proceed with extreme caution and to thoroughly consider the negative experiences reported by other customers. It would be prudent to seek alternative service providers with more positive and reliable reputations within the local auto repair community.