New Wave Sound

New Wave Sound is an auto parts store located at 15800 Hawthorne Blvd # B, Lawndale, CA 90260, USA. Operating within the platform category of Auto Repair Stations (although the provided information suggests a focus on parts and potentially installation services rather than general auto repair), New Wave Sound caters to local users seeking automotive accessories and potentially installation services. The provided customer reviews offer direct insights into the environment, services, and overall customer experience at this establishment.

Based on the available customer feedback, the environment at New Wave Sound appears to be one that has left some customers with negative impressions. One review explicitly mentions that the shop owner had "no work just chilling," which could suggest a potentially quiet or inactive business environment at the time of the visit. However, it is important to note that this is a single observation and may not represent the typical state of the store. Another significant aspect highlighted by a customer is a negative interaction with the owner regarding a malfunctioning product installation. This interaction was described as "aggressively rude and unprofessional," indicating a potentially confrontational environment when addressing customer issues or concerns. The reviewer also felt dismissed and disrespected, which could contribute to an unfavorable perception of the store's atmosphere when problems arise.

The services offered by New Wave Sound, according to the customer reviews, include the sale and installation of automotive accessories, specifically mentioning the installation of an alarm system. One customer's experience details the purchase and installation of an alarm system that began malfunctioning within a month, causing issues such as random car lockouts and battery drainage. This suggests that while installation services are provided, the reliability and quality of these services, or the products themselves, may be questionable based on this particular experience. The review also indicates that when the customer returned with proof of purchase to seek a replacement or repair for the defective alarm system, the owner reportedly "refused to take responsibility," suggesting a lack of after-sales support or warranty fulfillment in this instance. The first review also implies that the store might offer general auto parts, as the pricing was compared to other "shops within a few mile radius," suggesting a broader offering beyond just installation services.

Several features of New Wave Sound can be inferred from the customer reviews, although they are largely negative. One notable feature, as pointed out by a customer, is potentially higher pricing compared to other similar establishments in the vicinity. The reviewer stated that they were quoted "double compared to other shops within a few mile radius," suggesting a lack of competitive pricing on at least some of their offerings. Another feature, based on the experience with the malfunctioning alarm system, appears to be a lack of accountability for product defects or installation issues. The owner's reported refusal to take responsibility and subsequent rude behavior indicate a significant deficiency in customer service and after-sales support. The negative reviews also highlight a potential issue with the reliability of the products sold or the quality of the installation services provided, as evidenced by the rapid malfunction of the installed alarm system.

Regarding promotional information, the provided customer reviews do not mention any specific promotions or special offers at New Wave Sound. It is common for auto parts stores to offer various promotions to attract customers, such as discounts on specific parts, package deals on installations, or seasonal offers. However, based on the negative experiences shared, potential customers might prioritize factors such as product reliability, customer service, and competitive pricing over any potential promotional offers from this particular store.

In conclusion, the customer reviews for New Wave Sound paint a concerning picture regarding pricing, product reliability, and customer service. One customer reported significantly higher prices compared to competitors, while another detailed a negative experience with a malfunctioning alarm system and the owner's unprofessional and unhelpful response when attempting to resolve the issue. The reported refusal to take responsibility for a defective product and the rude treatment of a customer seeking assistance are significant red flags. Local users considering New Wave Sound for their auto parts or installation needs should be aware of these reported experiences. While the store is located in Lawndale, CA, and can be contacted at (310) 371-7878 or +1 310-371-7878, potential customers may want to weigh these negative reviews against any potential benefits before deciding to patronize this establishment. The feedback suggests that issues with pricing, product quality, and customer service may be areas of concern.