Muffler Man

Auto Repair StationsMichiganKent CountyKentwoodEast Paris28th Street Southeast
Kent County . Michigan
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- +1 616-957-1129
- mufflermanofmichigan.com
- 3300 28th St SE, Kentwood, MI 49512, USA
Operating Hours
Muffler Man Introduce
Welcome to Muffler Man, a prominent name within the "Auto Repair Stations" category, recognized for its expertise in exhaust systems, brakes, and a growing range of general automotive repair services. While the name "Muffler Man" might suggest a singular focus, these centers have evolved to offer a much broader spectrum of vehicle care, establishing themselves as reliable local providers for essential car maintenance and repair. With a history rooted in specialized exhaust work, many Muffler Man locations have expanded their offerings to become comprehensive auto service centers, all while maintaining their core competency in exhaust systems.
The environment at a typical Muffler Man location is built for efficiency and specialized service. The service bays are generally configured to handle both routine maintenance and more complex repairs, with a particular emphasis on the equipment needed for exhaust system work, such as lifts and welding tools. While the focus is on getting the job done quickly and correctly, centers strive to maintain a clean and organized workspace. For customers, a comfortable waiting area is usually provided, often equipped with amenities like seating, reading materials, and sometimes complimentary Wi-Fi, aiming to make the wait as convenient as possible. The staff typically prioritizes clear communication, explaining diagnostic findings and proposed repairs in an understandable manner, ensuring that customers are informed and confident in the services being performed on their vehicles.
While Muffler Man's heritage is deeply rooted in exhaust services, their offerings have expanded significantly to cover a wide array of automotive needs. These services generally cater to both domestic and import vehicles. Their core competencies and expanded services include:
- Exhaust System Repair and Replacement: This remains a cornerstone of their service. They handle everything from muffler and exhaust pipe replacement to catalytic converter repair and custom exhaust systems. This includes addressing issues like excessive noise, exhaust leaks, and emission control problems. Many locations offer a variety of aftermarket and performance exhaust options.
- Brake Service and Repair: A critical safety service, Muffler Man provides comprehensive brake inspections, pad and rotor replacement, brake fluid flushes, and repair of anti-lock brake systems (ABS). They focus on ensuring optimal stopping power and vehicle safety.
- Steering and Suspension Services: This includes diagnosing and repairing issues with shocks, struts, control arms, ball joints, tie rods, and other components that affect vehicle handling, ride comfort, and tire wear.
- Wheel Alignment: Proper wheel alignment is crucial for tire longevity and safe handling. Muffler Man offers alignment services using modern equipment to correct vehicle pull and uneven tire wear.
- Oil Changes and Preventive Maintenance: Many Muffler Man locations offer routine oil changes (conventional, synthetic blend, and full synthetic), along with other essential preventive maintenance services such as fluid checks and top-offs, filter replacements (air, cabin, fuel), and vehicle inspections.
- Tune-ups: Services to optimize engine performance and fuel efficiency, including spark plug replacement and ignition system checks.
- Diagnostic Services: Utilizing modern diagnostic tools, they can identify the root cause of "check engine" lights and other warning indicators, covering various vehicle systems.
- Battery and Electrical Services: Testing, replacement, and installation of automotive batteries, as well as addressing issues with starting and charging systems.
- Cooling System Service: Radiator flushes, coolant replacement, and repair of hoses, water pumps, and other cooling system components to prevent overheating.
- Belt and Hose Replacement: Inspection and replacement of critical belts (serpentine, timing) and hoses to prevent breakdowns.
Muffler Man distinguishes itself through several key features that underscore their specialization and commitment to customer satisfaction:
- Exhaust System Expertise: Unlike many general auto repair shops, Muffler Man has a deep-rooted specialization in exhaust systems. This means their technicians often possess a higher level of experience and specialized tools for diagnosing, repairing, and even customizing exhaust systems.
- Trained Technicians: While specific certifications can vary by location, Muffler Man generally employs trained technicians who are skilled in the services they provide. Many locations are part of broader networks that encourage or require ASE certifications.
- Focus on Value: Many Muffler Man locations aim to provide quality repairs at competitive prices, offering an alternative to dealership service. Their focus on specific areas like exhaust and brakes allows them to be efficient and often more cost-effective.
- Customer Service: Reviews often highlight the friendly and accommodating nature of the staff, with many customers appreciating the clear explanations of work needed and the timely completion of services.
- Nationwide Warranty (Varies): Depending on the affiliation of individual Muffler Man locations (e.g., if they are part of a larger franchise group or a NAPA AutoCare Center), services might be backed by a nationwide warranty, offering peace of mind for customers traveling. It's always advisable to confirm warranty details with the specific location.
- Speed and Efficiency: For common services like muffler repair or brake pad replacement, Muffler Man aims for quick turnaround times, minimizing the inconvenience to the customer.
- Custom Exhaust Options: For enthusiasts or those needing specific solutions, many Muffler Man locations offer custom exhaust fabrication and installation, providing tailored performance and sound options.
Muffler Man locations frequently offer promotions to provide added value to their customers. As many locations are independently owned or part of regional chains, specific deals can vary. However, common types of promotions you might encounter include:
- Brake Service Specials: Often includes discounts on brake pad replacement, rotor resurfacing, or a percentage off total brake service. Some locations might offer free brake inspections.
- Oil Change Deals: Competitive pricing on conventional, synthetic blend, or full synthetic oil changes, sometimes bundled with a free tire rotation or a multi-point inspection.
- Exhaust System Discounts: Special offers on muffler replacement, catalytic converter service, or custom exhaust work.
- Alignment Specials: Discounts on 2-wheel or 4-wheel alignment services, especially when combined with tire purchases or suspension work.
- Seasonal Promotions: Look out for seasonal specials, such as pre-winter vehicle checks, summer A/C service specials, or discounts on specific maintenance items needed for certain times of the year.
- Online Coupons: Many locations provide printable coupons or digital offers on their websites, which can be presented at the time of service for discounts on various repairs and maintenance.
To ensure you receive the most current and applicable promotions, it is always recommended to visit the specific Muffler Man location's website or contact them directly before your visit. This will allow you to inquire about any ongoing deals or special offers that can help you save on your automotive service needs.
Muffler Man Photos
Muffler Man Location
Muffler Man Customer Reviews
I really like the folks here, they fixed my muffler the first time for $170 with a patch. It held up fine. But then the rest of pipe broke it another spot. I took it up there because it was dragging on the ground. Thank you looked at it and told me $175. When I could not afford it and was about to drive off the muffler was hanging on the ground. So I told him that I wanted him to fix it like it was when I got there. Meaning I didn't want to drive off with a muffler hanging on the ground. He got loud with me and I did not appreciate that. They do good business and they are good people. I'm just reporting the facts. I did get the muffler fixed for $80 and another city today.
Dec 19, 2024 · David Rhodes (Kingdom Lives Matter)
I took my truck in to Muffler Man get my exhaust fixed because I was told I need a new catalytic converter , Over a $ 2,200 fix . The front desk lady was very helpful, she informed me that they do their own free inspection at Muffler Man they do not go off other people inspections. After getting my truck looked at and scanned Randy informed me that it may or may not still need a cat but with the codes that came up he suggested replacing the oxygen sensors first because it’s a cheaper fix. I went with his suggestion turned out I only needed 1 sensor not both and now my service engine light is off and I have no codes . Thank you Randy for saving me over $2,000 . I recommend this shop to anyone who wants their car fixed by a honest mechanic . Great coffee too.
Feb 18, 2025 · Marcus Ware
I love this place it is my go to place when something is wrong with my vehicle. I recommend all my neighbors, friends and family to go here, ten stars ! Randy is brutally honest and passionate about his work, he will refer you somewhere else if him or one of the other technicians can’t fix your car issues . Free estimates, cheap oil changes. Christina is very kind and helped make me feel comfortable and confident in making the necessary repairs to my vehicle. They also gave me a healthcare employee discount for working at the hospital . Great hospitality and family atmosphere.
Apr 29, 2025 · Leticia Gallegos
I have been dealing with muffler man for some months now. They are very friendly, professional and honest. Randy has worked on two of my vehicles and he gets the job done in a timely manner and knows exactly what’s he’s doing I was referred to him and I’ll continue supporting the business long as he’s there to friends and family.
Feb 27, 2025 · Brakezia Sylvester
I’d actually give this place zero stars, but it makes you give it one. The man at the desk was very unprofessional had his feet on top of the desk when he was talking to me. I asked if they were able to do a tuneup, He didn’t even even ask me what type of car I had and just basically said it’d be $500 +, But even still, they didn’t have the parts And we’re unable to get them after 3 PM.so we couldn’t do it anyway. If you don’t want to work on a Saturday don’t be open till 6pm. Or at least know how to treat people without having an attitude. I’ll definitely take my money elsewhere and tell everyone I know to avoid this place.
Feb 22, 2025 · Sara Somero RN-BSN
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