Mike's Tire Services

For the local community in Loyal, Wisconsin, Mike's Tire Services operates as an auto repair station located at 306 N Main St, Loyal, WI 54446, USA. They can be reached by phone at (715) 255-8334 or their mobile number, +1 715-255-8334. Based on the available customer reviews, Mike's Tire Services appears to offer a range of automotive services, including tire repair and replacement, headlight bulb replacement, and potentially more significant repairs like fuel pump replacement.

Operating within the Auto Repair Stations category, Mike's Tire Services has received mixed feedback from customers, highlighting both positive aspects such as quick service and reasonable pricing, as well as significant concerns regarding communication and professionalism. To provide a comprehensive introduction for local users, it is essential to consider both the positive and negative experiences shared by customers.

One customer had a very positive experience, specifically for a headlight bulb replacement. They reported being "in and out in 10 minutes," indicating efficient and prompt service for minor repairs. This reviewer also noted that Mike's Tire Services' prices are "VERY reasonable" and described the staff as "very knowledgeable and friendly." Based on this experience, the customer highly recommends the business for various automotive needs. This suggests that for certain straightforward services, Mike's Tire Services can provide quick, affordable, and pleasant service with a knowledgeable team.

However, another customer shared a considerably less favorable experience, detailing multiple instances of what they perceived as unprofessional service and poor communication. This customer initially needed a tire fixed and was told they would receive a call back in a few minutes to arrange an appointment. Allegedly, this call never came. Upon calling again the next day, they were scheduled for service later. This part of the review also includes a peculiar and concerning anecdote: the customer claimed that Mike's Tire Services used their "machine to plow their driveway" after the tire repair was completed, without even asking for permission. This action raises serious questions about the shop's respect for customer property and professional conduct.

The same customer also recounted a more recent and pressing need for a fuel pump replacement, emphasizing the urgency due to work and transporting children. They stated that a lady at the shop informed them they would be seen the following morning at 8:00 AM. To confirm this and potentially arrange towing, the customer called back later that day, expecting a follow-up call that never materialized. Upon calling again at 5:05 PM, they were left wondering about the lack of communication, especially since they had foregone contacting other shops based on the initial assurance of an 8:00 AM appointment.

The communication issues allegedly persisted. When the customer called again, inquiring about the lack of a promised noon callback, the person who answered reportedly was unaware of the situation. Furthermore, this person stated that they wouldn't even begin looking for parts until the following midday, with potential shipping delays and a repair possibly scheduled for sometime the following week. This experience led the customer to strongly recommend against using Mike's Tire Services, citing "super unprofessional service" and questioning what other potentially inappropriate actions they might take with a customer's vehicle.

Considering these contrasting reviews, it is challenging to form a definitive picture of the typical customer experience at Mike's Tire Services. The positive review highlights efficiency, affordability, and friendly, knowledgeable staff for at least one type of service. However, the negative review raises significant concerns about communication, reliability in keeping promises (regarding callbacks and appointments), and alarmingly, the alleged unauthorized use of customer equipment. These issues point to potential inconsistencies in their service quality and a lack of consistent professionalism in their operations.

Information regarding the environment of Mike's Tire Services is not provided in these reviews. We do not know the size or cleanliness of their facility, nor the comfort of any potential waiting area. Similarly, there is no mention of any specific features or specializations beyond tire services and basic repairs like headlight and fuel pump replacement. The knowledge of the staff was noted positively in one review, suggesting that they may have the expertise to handle a range of automotive issues.

No promotional information, such as discounts or special offers, is mentioned in the provided reviews. Local users would need to contact Mike's Tire Services directly to inquire about their current pricing for specific services and any potential promotions they might be running.

In conclusion, Mike's Tire Services in Loyal, WI, appears to be an auto repair station offering services such as tire repair, headlight replacement, and fuel pump replacement. While one customer reported quick, affordable, and friendly service, another detailed significant issues with communication, reliability, and unprofessional conduct, including an alarming claim of unauthorized use of customer property. This stark contrast in experiences suggests potential inconsistencies in their service delivery and customer care. Local users considering Mike's Tire Services should be aware of these mixed reviews and may want to seek clarification on their communication and service protocols before entrusting their vehicle to this shop. Direct communication regarding service specifics and pricing is recommended.