Mike Bass Ford, Inc. Service

For vehicle owners in Sheffield, Ohio, and the surrounding areas such as Lorain and Elyria, the Mike Bass Ford, Inc. Service department offers a dedicated facility for automotive maintenance and repair. Located at 5050 Detroit Rd, Sheffield, OH 44035, USA, this service center is an integral part of the Mike Bass Ford dealership, providing specialized care for Ford vehicles while also catering to other major makes. You can contact their service department directly at (440) 934-3673 or via mobile at +1 440-934-3673.

Operating within the "Auto Repair Stations" platform category, Mike Bass Ford, Inc. Service functions as a comprehensive automotive repair and maintenance provider. Unlike independent shops, as a dealership service center, they benefit from direct access to manufacturer training, diagnostic tools, and genuine parts, ensuring a higher standard of brand-specific expertise for Ford vehicles. They provide essential goods and services crucial for keeping vehicles in optimal running condition and addressing various mechanical issues.

The customer experience at Mike Bass Ford, Inc. Service, as indicated by the provided reviews, presents a mixed picture. One customer describes a "first class service" experience, praising the "top notch" team that "always goes the extra mile for their customers," highlighting an "Easy in/Easy out" process. This suggests that for many, the service department provides efficient, high-quality care with excellent customer service, aiming to minimize inconvenience and maximize satisfaction.

However, another review details a highly negative experience, citing instances where their vehicle was "unplugged by these two employees twice in one day," and expressing frustration over management "dodged" calls until a face-to-face confrontation. The customer felt a lack of care and attention to their vehicle, concluding "Be wary, maybe don't leave your car unattended." This stark contrast in experiences suggests that while the service department aims for excellence and often achieves it, there can be inconsistencies in individual interactions or attention to specific customer needs, particularly concerning vehicle handling and communication when issues arise. This indicates that while the physical environment is likely professional and equipped for dealership-level service, the human element of customer interaction can vary.

As a full-service dealership service department, Mike Bass Ford, Inc. Service offers a wide array of maintenance, diagnostic, and repair services for both Ford vehicles and often for other major makes. Leveraging factory-trained technicians and genuine parts (typically from their associated parts department), their services are designed to meet manufacturer specifications and ensure vehicle longevity and performance. While only general reviews are provided, a dealership service center of this caliber typically offers:

• Routine Maintenance: This includes essential services like oil changes, tire rotations, fluid checks and top-offs, multi-point inspections, and filter replacements (air, cabin, fuel).
• Brake Services: Comprehensive brake inspections, pad and rotor replacement, brake fluid flushes, and ABS system diagnostics.
• Tire Services: Sales and installation of new tires, tire balancing, rotations, and flat tire repair. They often carry a wide range of tire brands suitable for various vehicle types and driving conditions.
• Battery Services: Battery testing, replacement, and electrical system checks.
• Engine Diagnostics and Repair: Addressing check engine light issues, performance problems, emission system repairs, and more complex engine overhauls.
• Transmission Services: Fluid changes, filter replacements, and repairs for automatic and manual transmissions.
• Heating and Air Conditioning (HVAC) Service: Diagnostics, repairs, and recharges for climate control systems.
• Steering and Suspension Repair: Addressing issues with shocks, struts, alignments, and power steering systems.
• Manufacturer Recalls and Warranty Work: As an authorized Ford service center, they are equipped to handle all manufacturer recalls and warranty repairs for Ford vehicles.
• Genuine Parts Installation: Utilizing genuine Ford, Motorcraft, and Omnicraft parts (from their adjacent parts department), ensuring compatibility and quality in all repairs.
• Advanced Vehicle Technology Servicing: With modern vehicles relying heavily on electronics, they are equipped to handle sensor issues, infotainment system problems, and other technology-related repairs.

Their capability to handle a broad spectrum of automotive needs, from routine upkeep to complex problem-solving, makes them a comprehensive service provider.

Mike Bass Ford, Inc. Service possesses several key features and strengths, alongside areas where customer experience can vary:

• Certified Technicians: As a dealership service center, they employ factory-trained and certified technicians who possess specialized knowledge of Ford vehicles and access to proprietary diagnostic tools and technical information. This ensures expert care for your Ford.
• Genuine Parts: They use authentic OEM Ford parts, along with Motorcraft and Omnicraft parts, ensuring high quality, proper fit, and often, a warranty on parts and labor.
• Comprehensive Service Offerings: Their wide range of services caters to virtually all aspects of vehicle maintenance and repair, making them a one-stop shop for many owners.
• Customer Focus (for many): Many customers experience "first class service" and appreciate the team going "the extra mile," suggesting a strong commitment to customer satisfaction.
• Convenient Location: Situated on Detroit Rd in Sheffield, OH, they are easily accessible to local residents and those in surrounding areas.

However, it is also important to acknowledge potential areas for improvement or variability:

• Inconsistent Communication/Customer Service: The negative review highlights a breakdown in communication, particularly regarding manager responsiveness and addressing customer concerns about vehicle handling, which can lead to significant dissatisfaction.
• Attention to Detail/Vehicle Handling: The specific complaint about vehicles being unplugged and a perceived lack of care suggests that consistent attention to detail in vehicle handling might vary.

While specific promotional offers were not provided in the direct customer reviews, as a modern dealership service department, Mike Bass Ford, Inc. Service typically leverages various promotional strategies to attract and retain customers. These often include:

• Service Specials: Common promotions involve discounts on oil changes, tire rotations, brake services, or multi-point inspections.
• Parts Specials: Often tied to their parts department, offering rebates or bonus points on specific part purchases like tires or batteries.
• FordPass® Rewards: As part of the Ford ecosystem, customers can likely earn and redeem FordPass® Rewards Points on service visits, providing ongoing value.
• Warranty Coverage: Promoting the benefit of having service performed by certified technicians using genuine parts, which can help maintain vehicle warranties.

For local users in Sheffield, OH, and nearby areas, Mike Bass Ford, Inc. Service presents itself as a capable and comprehensive solution for your vehicle's needs, particularly if you own a Ford. Many customers experience "first class service" and appreciate the expertise and dedication of the team. However, potential customers should be aware that experiences can vary. It is always advisable to clearly communicate your service needs, ask for estimates, and confirm expectations, especially for unique situations, to ensure a smooth and satisfactory service experience. Despite the mixed reviews, their extensive service capabilities and certified technicians make them a significant option for automotive care in the region.