Michael's Automotive

I had an emergency with my car when the trunk wouldn’t close due to broken tailgate lifts. I called for quick assistance, and they were very accommodating and helpful. They scheduled me in the same day and promptly removed the faulty parts. Their service was excellent, and the staff were very friendly. I would definitely return here and highly recommend them. Thank you again for your swift help!

Jun 28, 2024 · Peter Nekos

*The reason the review was put up a few years later is because I am now needing a new alignment and am looking for a place to have it done. It reminded me of the experience I had. I definitely should have left the review the same day. However, I was too busy fixing the damage to my truck.... Replying to my review and stating you have no record of me implying that i would just, out of nowhere, decide to write a bad review about some random shop just reinforces my decision to not go back. I definitely should have gone back in and said something after I saw the damage and demanded repair. However, after the bad experience, I didn't really want to go back at all. Went here a couple of years ago. Needed an alignment done on my truck. They were recommended by another mechanic because they have a nice alignment setup. Anyway, I had replaced most of my front-end components, including new upper control arms as well as new alignment cams and bolts. When they were loosening or tightening one of the adjustment cam bolts they must have used and impact in the bolt side as opposite to the nut side, which caused the alignment cam to break the alignment pin that the cam rides on. When the truck was ready, they told me what happened except blamed the issue on the truck being rusty. However, everything in the front end was new and should have been very easy to adjust and tighten by hand. They said the alignment pin was broken and would require welding to fix. However, alignment pins on my truck just press in with vice grips. I ended up fixing it myself. The frustrating part is they broke something due to their own negligence and just gave it back and charged full price. If I break something that I'm working on and it's totally my fault, I'm obligated to fix it. Even if it will cause me to lose money because it's my fault. This fix would have been simple. Yes, they would need to take the front end apart to do it, but that's the right thing to do. I'm guessing they assumed it would be the last alignment the truck ever got, which isn't the case. The truck is still running and driving great, and I have alignments done by another place that knows what they are doing. I don't know if they actually thought it required welding to fix or just told me that thinking I didn't know enough about the way the alignment system works on the truck. I didn't cause any issue when checking out. I just know now where to not have work done on my vehicles.

Jan 01, 2025 · stephen

Went here for a second opinion on my vehicle. A little bit of a roller coaster, but they ended up matching what a major dealership had said ultimately (engine replacement required). The team there took the time and went above and beyond and resolved the issue without needing to replace the engine. To note, this could easily have been a "just replace it and it's much easier situation." For whatever reason, the shop did some extra work (which I personally probably would have shot myself in the foot trying to do for the headache it probably would have caused) and saved me about 3500 dollars. So kudos to you, Michael's automotive. Glad I went here off of a somewhat whimsical recommendation from a local customer. Definitely plan on returning for future maintenance items. Still waiting on the vehicle (for other unrelated things), but considering it's (safely) drivable again and they have been super easy to work with, I decided to leave a review.

Dec 24, 2024 · Tyler Straka

I had a fantastic 10/10 experience with Michael's Automotive. They were incredibly caring towards both me and my mom, always ready to assist with any questions. Their support was invaluable, especially when I decided to modify my car, whether it was before lowering it or after.

Feb 05, 2024 · Ava DAndrea

We just relocated to the area and had an emergency with my car. I just started a new job, don’t have any family in the area, and was absolutely panicked regarding the situation. I originally brought my car to a different mechanic and didn’t have the best experience. If I could give this place a billion stars I would. They answered all my questions, were very responsive, charged what needed to be fixed, and was very timely in the repairs. The only positive thing about car issues is coming here!

Dec 20, 2024 · Lauren Perrone