McMillens Towing

Car was impounded and towed by the city because it was stuck in front of my residence parked on the wrong side of the street for the on/off winter street parking and I had no help or time to get it unstuck while I was at work an hour away. Paid $280 to get it out same day. They knew they trashed it and waited for a reaction before I left. I didn’t sweat it too much at the time because I can fix it when I have the time, money, and energy which will be hard as I’m a mother of three. I also understand it was parked “illegally” so in my mind I get what I get in that regard but they destroyed the front end of my Benz, bumper, grill, radiator, and my front rims are torn up with chunks taken out of them, which are AGM gloss black aftermarket rims. Thousands in damage. Just because my car was stuck in snow and ice parked on the wrong side of the street that day, doesn’t mean I should have to put all this time and money into my only vehicle right around Christmas of course just so I can drive it again. I don’t know if they weren’t properly equipped, not properly trained, or just didn’t give a damn but it was a beautiful car until they touched it and they know it and won’t own up to it just claiming it was in an “accident and blocking the street” when my tow ticket from the police says otherwise. Rude, lying, greedy, careless crooks. (Edit to respond to bullshit response) it’s MY CAR that my man left a review about THE DAY you damaged it because he was way more upset about it than I was at the time. You lied responding to his review just as you did this one. I just got time to put it in the air to inspect damages today and again, the car was PARKED ON THE SIDE OF THE STREET ONLY NEEDING TOWED OUT BECAUSE IT WAS PARKED STUCK in snow on ice on the WRONG SIDE OF THE STREET IN FRONT OF MY HOUSE PREVENTING THAT SPOT FROM BEING PLOWED PROPERLY while I was at work and unable to get to it quick enough. NOT blocking the street or traffic and NOT damaged prior as the car had never been in an accident EVER as long as I’ve owned it and the I certainly didn’t ram it through any high snow that would take out a whole bumper and radiator. You can tell every point that you tried to hook and pull my car from. The rims, the front subframe where the chain and hook pulled up and/or slipped off or a stinger arm being jammed under and tore my radiator up from UNDERNEATH. Those two perfectly centered UPWARD DENTS on the bottom of my radiator are not from snow or anything other than an incompetent tow truck operator that doesn’t take pride in their job and doesn’t care about other people’s property. Keep telling yourself and google your BS story but you are in fact a liar and a crook and you know it, I know it, and so should everyone else and that’s all I came here to say. And I’ll be obtaining a copy of that tow ticket tomorrow and posting it on here where it says why the car was towed and that there was no damage just to further validate that you shouldn’t be trusted.

Dec 26, 2024 · Autumn N

First off these people were not my chosen tow company, to be completely transparent the vehicle was towed by the city for being snowed in on the wrong side of the street . They most likely came in as the lowest bidder for the city contract , and it shows . After paying them 280 for the 9/10ths of a mile tow I was walked out to the vehicle to find they had caused an excessive amount of damage . So far the front bumper cover , condenser , radiator , front air bag sensor are all destroyed. I’m sure I will find more as I go . It appears they just threw a chain around the front subframe and let it rip through the front clip as they winched it .Im not sure if its lack of training , or a I don’t care attitude but they did thousands of dollars in damage . Didn’t say one word about it when the car was picked up either . Do yourself a favor and don’t let them touch your vehicle . Just because the city wants a car towed does not mean it should be trashed . You got double the tow rate for less than a mile . According to the police report it’s noted that there is no damage upon towing … nice try tho ….

Dec 13, 2024 · J Littrell

Can’t say enough about the friendly and quick service. Having spent most of my career firing towing facilities from automotive clubs, it’s nice to see a company with integrity and that truly understands how to be a community partner. They came to my vehicle today for a somewhat unorthodox service but they got it done in no time. This after several other places said no.

Aug 23, 2024 · Brian Dadswell

Thank you so much guys for helping me out!!! Very friendly, fast and the guy knew what he was doing. Towed my car home and helped get my keys out. Thank you so much!!!

Nov 06, 2024 · Josh Van Hooser

Super friendly and helpful. Answered all my questions and explained everything. Thankful they were the ones that got to me.

Jan 29, 2025 · Shelly Terry