Mastertech – Auto Repair Shop

- Overview
- Intro
- Photos
- Location
- Reviews
- +1 630-351-6900
- mastertechgarage.com
- 611 N Roselle Rd, Roselle, IL 60172, USA
Operating Hours
Mastertech – Auto Repair Shop Introduce
Mastertech – Auto Repair Shop, situated at 611 N Roselle Rd, Roselle, IL 60172, USA, operates as a comprehensive "Auto Repair Station" serving the local community. It distinguishes itself by offering a broad spectrum of automotive maintenance and repair services for various makes and models, positioning itself as a reliable destination for vehicle owners. The customer reviews strongly emphasize the business's commitment to honesty and professionalism, key attributes that often set a repair shop apart in the competitive automotive service industry.
The environment at Mastertech – Auto Repair Shop, as portrayed by customer experiences, is one that prioritizes integrity and clear communication. The highly positive review highlights a situation where, after diagnosing a "check engine light" issue, Mastertech went above and beyond by researching and discovering that the problem was fully covered under a special Mazda bulletin, advising the customer to take the vehicle to a dealership for a free repair. Furthermore, they did not charge for their time and effort in diagnosing and researching the issue. This level of ethical practice and transparency cultivates a trusting environment, which is paramount for auto repair services. While specific details about the waiting area or service bays are not explicitly provided, the general sentiment of "exceptional and professional auto maintenance service company" suggests a well-maintained and customer-friendly setting. For customers who choose to wait for their vehicle, Mastertech provides a waiting room equipped with amenities such as free Wi-Fi and a pop machine, ensuring a comfortable experience. This indicates an environment that values customer comfort and convenience, alongside technical proficiency.
Mastertech – Auto Repair Shop offers a wide array of services that cover the essential needs of vehicle maintenance and repair. Their capabilities include routine services such as "oil changes" and "lubrication service," with a noted policy of "no upselling," indicating a straightforward approach to basic maintenance. Beyond routine care, they are equipped to handle more complex issues, as demonstrated by their ability to diagnose and research a "check engine light" problem. Their services extend to complete auto maintenance, including mufflers, brakes, tires, wipers, tune-ups, seasonal car preparations, electrical maintenance, wheel alignment, and tire balancing. This comprehensive list ensures that most common automotive issues can be addressed in-house. They also offer a 2-year, 24,000-mile Nationwide Warranty on most repairs, providing customers with peace of mind. For customer convenience, they offer a $75 towing allowance included with most repairs, shuttle service, and loaner cars by appointment, further enhancing their service offerings and aiming to minimize disruption to customers' lives during repairs.
The key features that define Mastertech – Auto Repair Shop, based on customer testimonials and general information, are its exceptional honesty, professionalism, and affordability. The most striking feature is their "truly honest business" approach, exemplified by their willingness to direct customers to a dealership for warranty-covered repairs, even at their own expense for diagnostic time. This integrity is a rare and highly valued quality in the auto repair industry, making them a "repair shop you can trust." Another strong feature is their commitment to providing "professional touch at an affordable price." While one review states, "I can’t guarantee you speedy service," other customer feedback often praises their speed and efficiency, particularly for routine services like oil changes, with mentions of being "very quick and friendly" and providing "fast and quality service." They are also noted for their knowledgeable staff and excellent communication. The availability of a nationwide warranty on most repairs, combined with options for 6-month no-interest financing, demonstrates a commitment to customer satisfaction and financial flexibility. Furthermore, their status as a NAPA Auto Care center indicates adherence to a strict Code of Ethics, emphasizing quality parts, ASE-certified technicians, and a system for resolving customer complaints fairly, all of which are significant features contributing to their trustworthiness and reliability.
Regarding promotional information, Mastertech – Auto Repair Shop utilizes both direct and indirect promotional strategies. While specific current promotional offers like monthly deals on services are typically found on their official website or through NAPA Auto Care promotions, the most powerful promotion for Mastertech comes from glowing customer reviews. Phrases such as "Truly honest business!", "I can’t guarantee you speedy service and professional touch at an affordable price. Let’s go 🏃🏿♂️🏃🏿♂️🏃🏿♂️", and the commitment to "continue to return to this business every time we are in need, and will recommend them to all we know" serve as incredibly effective word-of-mouth marketing. The fact that they did not charge for diagnosis when the repair was warranty-covered is a strong, trust-building action that acts as a compelling promotion of their ethical practices. Additionally, their website mentions general promotional elements such as a "FREE Second Opinion" on any repair recommendation and a "$10 OFF Service" for new customers. They also highlight their acceptance of extended warranties (excluding dealer-specific and factory warranties) and offer "Autocare Financing Available." These offers, combined with their strong reputation for honesty and quality, form a robust promotional strategy that aims to attract and retain customers seeking dependable and fair automotive services.
Mastertech – Auto Repair Shop Photos
Mastertech – Auto Repair Shop Location
Mastertech – Auto Repair Shop Customer Reviews
Truly honest business! Both my husband and I have gone to Mastertech for oil changes in the past, so when my check engine light came on we also decided to call on them for help. They diagnosed the issue and did some research to find that it would be fully covered (if I took it back to a dealership) under a special bulletin Mazda had released. Additionally, they didn’t even charge me for their time and effort to diagnose and research the problem. That kind of integrity is hard to find these days. My husband and I will continue to return to this business every time we are in need, and will recommend them to all we know.
Mar 20, 2025 · Dana Bingham
If you are looking for an exceptional and professional auto maintenance service company, just pull up on them . I can’t guarantee you speedy service and professional touch at an affordable price. Let’s go 🏃🏿♂️🏃🏿♂️🏃🏿♂️
Aug 05, 2024 · seun makinde
I had an oil change done on August 1st 2024 at Master Lube in Roselle, IL. When I got home I checked the level and saw that it was far from full. I went back and was told "You don't know what you're looking at". He said ANYWHERE within the XXXXX area was good enough and he didn't want to "Overfill it". I asked how it would be overfilling it if anywhere within that area was good and there was plenty of area left. He dismissed me like I was an idiot. There is a tag from the manufacturer stating this vehicle requires 8.4 quarts. He said that wasn't what his chart says. This idiot should not be in the automotive field. Nor should he be allowed to deal with customers! I have a good rapport with one of the mechanics next door, but I will never allow this jerk to touch any one of my vehicles again!
Aug 02, 2024 · Dave Stoll
There’s almost nothing I appreciate more than an honest mechanic. At Master tech they focus on your vehicle concerns and don’t waste time being salespeople. They are super accommodating, reasonably priced, very friendly, helpful and fast! Basic oil changes can be done within 20 mins! Yesterday I had my AC charged and the awesome young women working in the shop was so polite and willing to educate me and explain what I need to watch for.. my experience at master tech doesn’t compare to other shops. They aren’t condescending like most places and they really do treat everyone like family. My car does unfortunately need a little more work but I’m excited and looking forward to bringing it back to Master tech! Thank you to everyone for being so darn great!! You rock! :)
Jun 21, 2024 · Elizabeth Petrova
Best place to go to work on your car Becky and rest employes very helpful.
Apr 16, 2025 · Steve Martinez
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