Master Auto Repair & Tire

For local residents in Youngstown, Ohio, and the surrounding areas, Master Auto Repair & Tire, located at 309 W Midlothian Blvd, Youngstown, OH 44511, presents itself as an "Auto Repair Station" offering a combination of automotive repair services and tire sales. They can be contacted at (330) 788-8781 or +1 330-788-8781.

Information regarding the specific environment of Master Auto Repair & Tire is not extensively detailed in the provided reviews. However, based on the name and the services mentioned, it can be inferred that the facility includes service bays equipped for various automotive repairs, as well as potentially a retail area for tire sales. A typical auto repair and tire shop would have equipment for tire mounting and balancing, along with standard automotive repair tools and diagnostic equipment. Customers might expect a waiting area where they can sit while their vehicles are being serviced or while they are making tire selections. The positive review highlights their willingness to work after hours, suggesting a potentially flexible and accommodating service environment.

As an "Auto Repair Station" that also sells goods (tires), Master Auto Repair & Tire offers a range of services. Based on the customer reviews, these services include:

• Tire Sales: They sell tires, although one review raises concerns about the quality and after-sales service related to these sales.
• Tire Mounting and Balancing: As part of their tire services, they likely offer mounting and balancing of tires.
• General Auto Repair: The positive review details a significant alternator replacement performed after hours, indicating their capability in handling general auto repairs beyond just tires.
• Diagnostic Services: The ability to diagnose and replace an alternator suggests they have diagnostic capabilities to identify electrical and mechanical issues.
• After-Hours Service (in emergencies): They demonstrated a willingness to stay open late to assist a stranded traveler with an urgent repair.

The limited customer feedback provides contrasting views on the features of Master Auto Repair & Tire:

• Potential for Flexible and Accommodating Service: The positive review emphasizes their willingness to go above and beyond to help a customer in need, working late on a Saturday to complete a significant repair.
• Reasonable Pricing (in some cases): The same review notes that their price for the alternator replacement was lower than many other quotes received.
• Concerns about Tire Sales and After-Sales Service: The negative review alleges the sale of "bad tires" and a lack of willingness to address the issue without further charges, raising concerns about the quality of their tire products and their customer service in such situations.
• Potential for Blaming Customers: The negative review also claims that they attempted to blame the tire issue on the customer's own equipment.

Currently, there is no specific promotional information available for Master Auto Repair & Tire based on the provided reviews. Auto repair and tire shops might occasionally offer promotions such as discounts on tire purchases, seasonal service specials, or package deals on services like oil changes and tire rotations. However, neither of the provided reviews mentions any such offers. Local users would need to contact them directly to inquire about their current pricing and any potential promotions.

The two customer reviews present a starkly contrasting picture for potential local users. The overwhelmingly positive review highlights exceptional customer service, willingness to help in an emergency, and reasonable pricing for a significant repair. This suggests that in certain situations, particularly for travelers in dire need, Master Auto Repair & Tire can be a lifesaver, demonstrating a commitment to helping customers even outside of regular business hours.

However, the negative review raises serious concerns about their tire sales practices and after-sales service. The allegations of selling faulty tires and then attempting to charge the customer to rectify the situation, along with blaming the customer for the issue, are significant red flags. This review suggests a potential lack of accountability and poor customer service in cases involving products sold by the shop.

For local users considering Master Auto Repair & Tire, it is crucial to weigh these opposing experiences. If you are in need of general auto repair, especially in an emergency situation, the positive review suggests they might be a helpful and reasonably priced option. Their willingness to go the extra mile for a stranded traveler is commendable.

However, if you are considering purchasing tires from them, the negative review should give you pause. It would be wise to exercise caution and potentially seek a second opinion or purchase tires from a retailer with a more consistently positive track record in tire sales and customer service. If you do choose to purchase tires from Master Auto Repair & Tire, it would be prudent to thoroughly inspect them before they are mounted and to clarify their warranty and return policies in detail.

Given the conflicting feedback, local users might want to seek additional recent reviews from other sources to get a more balanced understanding of the current service quality and business practices at Master Auto Repair & Tire. Direct communication with the shop to inquire about their services, tire brands, warranty policies, and pricing would also be a wise step before entrusting them with your vehicle or purchasing tires.

In conclusion, Master Auto Repair & Tire in Youngstown, OH, operates as an "Auto Repair Station" offering both general auto repair services and tire sales. While one customer reported an exceptional experience with emergency repair service and fair pricing, another raised serious concerns about the quality of tires sold and the after-sales service. Local users should carefully consider these contrasting reviews and exercise caution, particularly regarding tire purchases, and potentially seek further information before deciding to use their services.