Los Gatos Auto Service, Inc.

Ms. Picky herself is very impressed! 😄 Had the pleasure of speaking with Lauren to quote/schedule, Josue to drop off, David the manager, who answered my endless questions so patiently, and even Francisco the tech that aligned my truck. This shop is truely a class act with an owner that treats his employees well and it shows. The fact they have been in business for over 30 years speaks volumes. The dark solid office door with the entrance sign pointing at it had me concerned for a moment, but stepping into the office and waiting area was a relief. It was very clean and smelled fresh even with a clean bathroom immediately accessible. Complementary coffee station was a nice touch as well. As a female, I felt very comfortable in my surroundings, with the people, and the rates were fair. Went in with a truck pulling to the right, pulsing hard on the steering wheel, and a front left wheel that clearly seemed out of whack. Left with it driving like a dream. Thanks Los Gatos Auto Service for a job well done and a wonderful 1st experience. I'm sure I'll be seeing you soon with more complex jobs!

Feb 28, 2024 · Tanya M

Joe here…. I believe My Ford F150 has been serviced at Los Gatos auto service since 2012. This is the first time I’m riding about my experience there. They’ve always done a great job. That’s why I keep going back. but it was my last visit that they really went over and beyond their regular great service. I had to travel a distance that is an hour away. My front right tire lost its balance and was very shaky at freeway speeds. The Day before I had to travel, I went to Los Gatos auto service and asked if they could do an emergency service for me and that’s what happened. They did what needed to be done at the time I needed it done! So I’m writing to thank them for the special care they have performed in regard to my needs. Thank you everyone at Los Gatos auto service. You’re the best!!………♥️

Oct 07, 2024 · Joe Talamante Jr.

The best! I've been coming to Dave for years, and I can always trust him and his team to do high-quality on-time work for my car. Since my car is a reliable Honda Civic, I haven't needed many repairs fortunately and it's usually just an oil change that I come into the shop for... but the few times I've had a mechanical issue or question, he and his team were quick to educate me and move forward with the best course of action.

Dec 17, 2024 · Christina Coravos

I absolutely love this place... the service, the communication, the friendliness, the honesty... they explained in detail what needed to be done on my vehicles that I've taken to this shop.. I highly recommend... Lauren is a sweetheart, Johnny (the mgr) works with you on everything your vehicle need. Awesome people!

Jan 03, 2025 · Y NV

Great service and quality work. When there were additional problems after the service to my Audi, they fixed it quickly and charged me only for the additional part since they’d missed it in the first service. And a much better price than the dealership. Found my new garage.

Nov 21, 2024 · Wayne Hickey

Got my front suspension changed on my truck there. Cost me 6500$. They bought 400$ shocks and charged me 2500$ for them. They markup the price of parts 5x. Reply to response from owner: We looked up the actual shock you installed on my car and they were less than 400$. 2500$ was just for the cost of the shocks not all parts you mention in your review answer. Yes you did offer me a 500$ refund, but that`s nothing compared to what was overcharged. I can understand if you markup parts 20% or so, but 5x, that`s just theft. Also, I had approved a much lower price than the 6500$ that was charged to me. On your invoice, you don't show the price you of the part, the markup, nor the brand of shocks you installed. I trusted you were honest and didn't double check it. I should have been more careful. I would have expected Ford parts for this amount, but I was given cheap parts for an astronomical price. The parts you installed were even cheaper than Autozone parts. Yes I agree that I pay for service as well, the 2500$ cost I paid was just for parts of the shocks and not labor. I wasn't upset about the labor you charged me for the work, which was on top of the 2500$ for parts. I am upset about the markup and the low quality parts you installed, which one year later are already squeaking.

Apr 29, 2025 · Marc Aboussouan