Lopez Auto Body & Repair

Lopez Auto Body & Repair operates within the Auto Repair Stations category, providing services for vehicles at 946 Estes Ct, Schaumburg, IL 60193, USA. They can be reached by phone at (847) 923-8502 or via mobile at +1 847-923-8502. As an auto repair station, they aim to address various vehicle issues, ranging from collision damage to general mechanical problems.

The facility itself, like many auto repair stations, is designed to handle vehicles requiring body work and mechanical repairs. For businesses in this category, the environment typically includes a workshop area for repairs, potentially a paint booth for body work, and an office or reception area for customer interactions. The ability to accommodate vehicles post-accident indicates a setup capable of managing significant structural and aesthetic damage. Customer reviews suggest varying experiences regarding the care of vehicles within this environment.

Lopez Auto Body & Repair is positioned to offer a range of services common to auto body and repair shops. Based on the customer feedback provided, their services likely include:

• Collision Repair: This involves fixing damage sustained in car accidents, which can range from minor dents and scratches to major structural repairs. One customer mentioned having their "car fixed by Lopez Auto BODY & Repair shop" after a car accident, indicating this as a core service.
• Body Work: This encompasses repairing or replacing damaged body panels, addressing dents, and potentially painting to restore the vehicle's aesthetic appearance.
• Mechanical Repairs Related to Accidents: The positive review noted the car running "incredibly.. honestly better than when i first purchased it," which suggests that beyond body work, mechanical components affected by an accident, such as engine performance or suspension, are also addressed. Conversely, the negative review highlights issues with "suspension problems from my accident" that were reportedly not resolved.
• General Car Problem Diagnostics and Repair: While the focus seems to be on accident repair, the phrase "anyone who has any car problems or needs any repairs" in a positive review suggests they may also handle a broader spectrum of automotive issues.

Their capabilities, as indicated by the reviews, span both the aesthetic and functional aspects of vehicle repair after an incident.

Customer feedback for Lopez Auto Body & Repair presents a polarized view, highlighting both potential strengths and significant areas of concern. This duality is important for local users to consider when evaluating their options within the Auto Repair Stations category.

Positive Features:

• Quality of Repair (in some cases): One customer reported an "absolutely amazing" repair job, stating their car ran "better than when i first purchased it." This indicates that, at its best, the shop is capable of delivering high-quality restorative work.
• Efficiency (in some cases): A key positive point was the repair time, with a vehicle being fixed in "awesome time, it hardly took two weeks" after an accident. This suggests they can, at times, turn around significant repairs quickly.
• Customer Interaction (in some cases): The positive review noted the people as "super kind and helpful," which speaks to a positive customer service experience in certain instances.

Areas of Concern Highlighted by Negative Feedback:

• Extended Repair Times: A significant concern raised by another customer is that their vehicle was held "for over four months," which is an exceptionally long duration for a repair shop.
• Incomplete Repairs and Ongoing Issues: The negative review explicitly states that damages were "not completed," with "dents cracks in my tail lights" and "suspension problems from my accident" persisting. This directly contradicts the expectation of a full and competent repair.
• Lack of Vehicle Care: A major issue was the reported negligence in protecting the vehicle from elements, with rain and snow allegedly getting inside due to windows being left open for months. This led to a "complete mess and smells from the damages they caused." This reflects poor management of vehicles in their care.
• Damaged and Unfinished Work: Specific examples of poor workmanship include "broken plastic pieces on my door" and an unreplaced "door panel" despite it being part of the supposed repair.

This stark contrast in experiences suggests inconsistency in service delivery or perhaps different outcomes depending on the specific repair or period. Local users should consider these varied accounts when making a decision.

Based on the provided information, Lopez Auto Body & Repair does not explicitly offer promotional deals or discounts. Their primary promotional message, if derived from the positive review, would be based on the quality of their repair work, the kindness of their staff, and their ability to complete repairs in a timely manner. The positive customer's strong recommendation, stating "Definitely recommend this establishment for anyone who has any car problems or needs any repairs. I will be returning with any future problems i may have! 10/10!" serves as a powerful endorsement.

However, it is crucial for potential customers to also be aware of the extremely negative experience described, which details prolonged repair times, incomplete work, and damage caused by apparent neglect. This provides a counter-narrative that users must weigh. For individuals in Schaumburg, IL, seeking an Auto Repair Station, particularly for accident-related repairs, it would be advisable to engage in thorough due diligence. This could include requesting detailed quotes, understanding repair timelines, and potentially seeking multiple estimates to compare services and customer experiences across different shops before committing to a repair at Lopez Auto Body & Repair.